About HelpRush HelpRush is redefining the way people access trusted service providers—plumbers, electricians, cleaners, and more—in real-time. We combine intelligent matching, instant bookings, and a provider-first model to power India’s first Q-commerce platform for services. Backed by deep tech and strong local execution, we’re building the future of work for the service economy. ⸻ Role Overview The COO will lead the operational backbone of HelpRush across all markets. This is a high-impact leadership role responsible for building and optimizing systems that connect customers with verified providers seamlessly, scaling operations city-by-city, and delivering a world-class experience at every step. From the field to the backend—this role drives it all. ⸻ Key Responsibilities 1. Platform & Marketplace Operations • Own daily operations across customer bookings, provider assignments, job tracking, and resolution workflows • Develop and enforce SLAs (for both customers and providers), managing exceptions in real-time • Build and optimize operational SOPs for RushHour (instant jobs), scheduled jobs, and multi-service orders 2. Provider Supply & Experience • Oversee provider onboarding, vetting, level progression, and performance monitoring • Collaborate with tech to integrate real-time dashboards, nudges, and skill verification flows • Drive provider retention, training, and support through data-driven and human-centric interventions 3. City Expansion & Field Ops • Lead geographic expansion playbooks with localized operations and support teams • Design and implement scalable models for zonal coordinators, hub teams, and city logistics • Ensure compliance with legal, tax, and municipal regulations per region 4. Process Automation & Technology Integration • Work closely with Product & Tech to automate job dispatch, status updates, payouts, and escalations • Champion operational efficiency through CRM, job lifecycle tools, and analytics • Improve cost-per-job metrics while maintaining high NPS and low cancellations 5. Customer Experience • Establish feedback loops, escalation frameworks, and intervention protocols for service quality • Own net promoter score (NPS), job resolution time, and refund policy execution • Collaborate with the “Happiness” (Customer Support) team to ensure delightful resolutions 6. Leadership & Culture • Build and mentor the operations team, including city leads, onboarding agents, and field supervisors • Define and track KPIs across all ops teams, driving accountability and ownership • Foster a bias for action, hustle, and humility across all levels of operations ⸻ Ideal Candidate • 7–12 years in high-growth startup operations, ideally in logistics, gig economy, or hyperlocal services • Strong command over both field ops and tech-integrated workflows (experience with CRM, routing, or job management systems a plus) • Data-driven mindset with obsession for execution, scale, and customer delight • Excellent leadership and conflict-resolution skills • Deep empathy for blue-collar workers + sharp understanding of urban consumer needs • Bonus: Experience in launching Tier-2 or Tier-3 city operations ⸻ Why Join HelpRush? You’ll help build the “Swiggy of services”—a bold, real-time, tech-powered service ecosystem for millions. If scaling organized chaos excites you, if leading humans and systems gives you joy, and if you want to leave a mark on how India works—this role is for you.
About HelpRush HelpRush is India’s first hyperlocal service marketplace built for the real world—connecting customers with trusted experts for anything from home repairs to beauty and pet care, instantly. We’re changing how India books services—smart, reliable, and lightning-fast. ⸻ 🚀 Role Overview We’re looking for a Content & Communications Associate to power our storytelling. You’ll lead the voice of HelpRush across platforms—hosting podcasts, creating meaningful content, managing PR outreach, and driving brand presence. You’ll work closely with leadership and marketing to shape narratives that matter. ⸻ 🧠 What You’ll Do • 🎧 Host & Produce Podcasts: Conceptualize, script, and host HelpRush’s in-house podcast series featuring stories of resilience, service, innovation, and hyperlocal impact. • ✍️ Create Engaging Content: Write and produce blogs, LinkedIn posts, scripts, and reels that reflect HelpRush’s voice and values . • 📰 Manage PR & Outreach: Draft press releases, coordinate with media, and help land HelpRush in relevant publications and platforms . • 🎤 Represent the Brand: Attend and cover events, create behind-the-scenes content, and help position HelpRush as a thought leader . • 🤝 Collaborate with design, marketing, and leadership teams to ensure brand coherence across channels . ⸻ 🎯 What We’re Looking Fo r • 1–3 years of experience in content, media, journalism, or communication s • Outstanding spoken and written communication skills in English (Urdu/Hindi a plus ) • Comfortable on camera and behind the mi c • Creativity, initiative, and storytelling instinc t • Basic understanding of digital platforms, podcast tools, and content trend s • Passion for startups, storytelling, and building brands from the ground u p ⸻ 🦸 Why Join HelpRush ? • Be the voice of a startup that’s redefining India’s service econom y • Freedom to experiment, create, and gro w • Work directly with the founding tea m • A culture that values creativity, humility, and hustl e
About the Role We’re looking for a dynamic and empathetic Support Lead to anchor customer and provider support operations in Srinagar. This role is critical to HelpRush’s hyperlocal city launch strategy. You’ll be the first point of contact for real-time issue resolution, dispute handling, and ensuring smooth job flows between customers and service providers. You’ll work closely with the Ops team, field agents, and tech support to maintain trust, speed, and satisfaction in every booking. ⸻ 🎯 Key Responsibilities 1. Real-Time Job Monitoring & Escalation Handling • Monitor ongoing bookings in Srinagar (job OTPs, delays, cancellations). • Proactively intervene in disputes or failed jobs and initiate fast resolution. • Maintain calm and professional support tone during high-stress escalations. 2. Support Ticket Management • Manage customer and provider tickets via WhatsApp, app support, and call. • Ensure response within SLA (≤ 2 hours for active job disputes). • Track common issues and flag patterns to the Ops & Tech teams. 3. Provider & Customer Coordination • Call providers for job confirmation, follow-ups, or reassignments. • Assist new providers with app usage, wallet issues, or profile errors. • Coordinate directly with customers for rescheduling, feedback, or problem-solving. 4. Field Ops Collaboration • Sync daily with Field Reps and City Ops Manager on job issues, inactive providers, and fraud detection. • Maintain a local support log and escalation matrix. 5. Quality & Feedback • Monitor job reviews and ratings in Srinagar, escalate negative trends. • Assist in capturing user feedback through follow-up calls or in-app nudges. • Ensure a delightful service experience for both customers and providers. ⸻ 🧩 What You’ll Need • 2–5 years of experience in a customer support or operations role (preferably with a tech startup, gig platform, or hyperlocal service app). • Strong communication skills (English, Urdu, Kashmiri preferred). • Problem-solving mindset with a cool head during crises. • Familiarity with tools like WhatsApp Business, Freshdesk, Google Sheets, dashboards. • Comfortable with mobile apps, dashboards, and basic CRM. ⸻ 💡 Bonus If You Have • Experience handling field operations or working in B2C tech (e.g., Zomato, UrbanClap, Meesho, Dunzo). • Ability to train junior field agents or manage a small support team. • Basic understanding of GPS, payment workflows, or gig economy nuances. ⸻ 🤝 Why Join HelpRush? • Be part of a mission-led startup reshaping service delivery in India. • Work directly with founders and core team in a fast-paced, impact-driven environment. • Opportunity to grow into regional or national support leadership roles as we expand. ⸻ 📩 How to Apply? Send your resume and a short note on why you’re a great fit to: marhaba@helprush.in Or WhatsApp us at: +91 8899200540
we are currently looking for a reliable Office Helper for our Rangreth office. Job Responsibilities: Preparing tea for 6–7 staff members (morning and evening) General office cleaning on weekends Assisting with basic office tasks as needed Job Details: Location: STPI, Rangreth, Srinagar Working Hours: 9:30 AM – 5:30 PM (Full-time)
About HelpRush HelpRush is Kashmir’s first on-demand services marketplace, connecting customers with trusted experts for any job—from electricians to beauticians—through a fast, digital platform. We’re launching operations in Srinagar, and you’ll be a key part of building it from the ground up. ⸻ 🎯 Role Summary As a Field Representative, you will be responsible for identifying, onboarding, and training local service providers (technicians, beauticians, cleaners, etc.) in the 190014 Hyderpora area. Your work ensures service availability, provider readiness, and a great experience for both users and partners on our platform. ⸻ 🔨 Key Responsibilities • Visit local markets, colonies, and service clusters to identify skilled service providers. • Pitch HelpRush to prospective providers, explaining benefits, payouts, and app usage. • Collect and verify provider documents (ID, bank details, skill proof, etc.). • Assist providers in downloading the HelpRush app and completing onboarding steps. • Provide basic training on app usage (job acceptance, wallet, OTP flow, etc.). • Act as the first line of support for providers during their initial days on the platform. • Maintain daily logs and share status reports with the Ops team. ⸻ ✅ Qualifications & Skills • 12th pass or Graduate with field sales experience (FMCG, telecom, fintech, etc.) • Good local knowledge of Hyderpora and nearby areas • Strong communication skills in Kashmiri, Urdu, and basic English • Smartphone-savvy and able to explain app usage clearly • Reliable, self-driven, and target-oriented ⸻ 💰 Compensation • Fixed stipend + incentives for successful onboardings • Local travel allowance (if applicable) ⸻ 📍 Preferred Candidates • Residents of Hyderpora, Peerbagh, Mominabad, or nearby areas • Prior experience with startups, aggregators (Zomato, Paytm, PhonePe, etc.) is a plus
Company Description HelpRush is a next-generation consumer tech platform redefining how services are delivered. We connect customers with verified service providers across a wide range of categories, offering convenience, trust, and efficiency. Through advanced matching algorithms and features like real-time booking and a Levels system, we create a seamless experience for everyone. We focus on building trust with digital verifications, mandatory insurance, and transparent reviews. Join HelpRush to experience a smarter way to connect with the services you need! Role Description This is a full-time on-site role located in Srinagar for a Field Representative at HelpRush. The Field Representative will be responsible for engaging with customers and service providers, ensuring efficient service delivery, and providing excellent customer service. This role involves daily field visits to monitor service quality, train service providers, and support sales activities. The Field Representative will also document field activities and report back to the central team. Qualifications Field Service skills Strong Communication and Customer Service skills Experience in Training and Sales Ability to work independently and effectively in the field Proficiency in using mobile apps and basic digital tools Previous experience in a similar role is a plus Bachelor's degree or equivalent experience preferred
Company Description HelpRush is a next-generation consumer tech platform redefining how services are delivered by connecting customers with verified service providers across a wide range of categories. By leveraging advanced matching algorithms and innovative features like a Levels system and real-time booking, HelpRush offers convenience, trust, and efficiency. Our customer-centric design allows users to compare providers, review ratings, and choose tailored services seamlessly. HelpRush is also dedicated to empowering providers with growth opportunities through our Levels system, social security options, and access to premium tools, creating a thriving community of quality, trust, and innovation. Role Description This is a full-time, on-site role for a Customer Care Manager located in Srinagar. The Customer Care Manager will be responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, managing customer support teams, and implementing effective customer service strategies. Daily tasks include addressing customer inquiries and complaints, analyzing customer feedback, developing training programs for staff, and maintaining detailed records of customer interactions. Qualifications Experience with Customer Satisfaction, Customer Service Management, and Customer Support Strong Analytical Skills for assessing performance metrics and customer feedback Excellent Communication skills, both written and verbal Proven ability to manage and mentor a customer service team effectively Familiarity with CRM systems and practices Bachelor's degree in Business Administration, Management, or a related field Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Hiring: Creative Media Specialist — HelpRush Location: Srinagar, J&K Company: HelpRush – Trusted experts for any job, anywhere Role Type: Full-time | On-site HelpRush is the fastest-growing on-demand services marketplace in Kashmir. We are building a bold, modern brand—and we’re looking for a creative powerhouse who can visually tell our story. If you can shoot, edit, design, and run digital platforms end-to-end , this role is for you. 🔹 Role: Creative Media Specialist You will be the visual voice of HelpRush — capturing the spirit of our experts, our users, and the work we do. This is a hybrid role combining content creation , video/photo production , and digital marketing management . 🔹 What You’ll Do Content Creation & Production Shoot high-quality videos and photos for campaigns, ads, interviews, reels, and field stories. Edit videos/photos for social media: reels, shorts, YouTube, brand stories. Plan and execute creative shoots in the field and office. Build a content pipeline that reflects the HelpRush brand identity. Digital Platform Management Manage HelpRush’s social media handles (Instagram, Facebook, LinkedIn, YouTube, X). Handle posting schedules, captions, copywriting, and engagement. Monitor performance analytics and optimize content accordingly. Work with CEO & marketing team to align messaging with brand vision. Brand & Creative Strategy Create fresh ideas, campaigns, and storylines for digital content. Maintain visual consistency across all platforms. Support product launches, events, and marketing campaigns with compelling visuals. 🔹 Requirements Proven experience in videography + photography (portfolio required). Strong video editing & photo editing skills (Premiere Pro/FCP, Lightroom, CapCut, etc.). Understanding of social media trends, formats, and storytelling. Ability to shoot both indoor & outdoor (field) content. Basic knowledge of digital marketing tools (Meta Business Suite, YouTube Studio, etc.). Creative mindset with strong ownership and end-to-end execution ability. 🔹 Good to Have Experience creating reels, short-form content, and brand videos. Knowledge of motion graphics is a plus. Ability to work in a fast, startup-style environment. 🔹 Compensation Competitive salary + performance-based incentives. Opportunity to grow with one of Kashmir’s emerging tech startups.
HelpRush is Kashmir’s first real-time, hyperlocal services platform—connecting customers with verified electricians, plumbers, carpenters, appliance technicians, cleaners, and more. We are building the future of home services with trust, speed, and technology at the core. We are now looking for a Head of Operations to build and lead our end-to-end Supply Operations engine: provider onboarding, verification, training, bookings flow, quality, and daily execution. If you love building systems from scratch, working with people on the ground, and scaling an operationally heavy, technology-driven startup—this role is for you. ⸻ 🔹 What You’ll Own 1. Suppl y Onboarding & Verification • Build the entire onboarding pipeline for service providers across categories • Overse e KYC, skill verification, background checks, and insurance compliance • Ensure 100% trust, safety, and quality standards 2. Day-t o -Day Operations Management • Run da ily operations to ensure smooth bookings and service delivery • Monito r live jobs, delays, escalations, RushHour workflows, and city-wise demand • Manage availability, response rates, and supply-health metrics across pin codes 3. Provi d er Performance & Quality • Build rating systems, feedback loops, and performance management • Drive training programs and behaviour standards for providers • Improv e cancellation rates, NPS, repeat bookings, and service experience 4. Team L eadership & Execution • Hire, train, and manage Onboarding Executives and Support Ops staff • Build SOPs, dashboards, and processes for execution at scale • Lead m orning stand-ups, drive targets, and run city-level operations like a war room 5. Strat e gy & Growth • Plan s upply growth across new pin codes and new service categories • Work w ith Tech & Product teams to refine the HelpRush provider experience • Bring operational insights that directly shape the product roadmap ⸻ 🔹 What We’re Looking For • 3–7 ye ars of experience in operations (startup, hyperlocal, logistics, services, field ops preferred) • Strong execution mindset — you love the field, the people, and the real work • Fluent in dealing with technicians, blue-collar workers, and diverse communities • Data-d riven decision making (Excel/Sheets comfort required) • Abilit y to design repeatable processes and run ops at high discipline • Strong communication, negotiation, and multi-tasking skills • Abilit y to work in a fast-paced, founder-driven environment • Prior experience in Urban Company, Dunzo, Zepto, OYO, Uber, or similar ops-led environments is a big plus ⸻ 🔹 What You’ll Get • Opport unity to build the core real-time operations engine of HelpRush • Direct mentorship from the Founder/CEO • High o wnership, autonomy, and visibility • A chan ce to shape the service economy of Kashmir from the ground up • Fast g rowth and leadership opportunities as we scale ⸻ 🔹 How to Apply Send you r CV + short note on why you are the right fit to: 📩 careers@helprush.inOr messag e us directly on LinkedIn.
NOTE :Applications without prior hyperlocal marketplace experience (Uber / Zomato / Swiggy / Urban Company) will not be considered. ⚠️ PLEASE READ BEFORE APPLYING (IMPORTANT) This role is NOT for: Manufacturing operations Factory / plant supervisors Warehouse / supply-chain roles Traditional logistics, transport or fleet management B2B ops without live consumer marketplaces 👉 Apply ONLY if you have worked in a hyperlocal, on-demand or gig-economy platform. 🔍 WHO THIS ROLE IS FOR (NON-NEGOTIABLE) You must have hands-on experience in at least ONE of the following: Uber / Ola (City Ops, Driver Ops, Supply Ops) Zomato / Swiggy (Fleet Ops, Partner Ops, City Ops) Urban Company (Partner Ops, Category Ops, City Ops) Rapido / Dunzo / Zepto / Blinkit / Porter Any real-time two-sided marketplace (NOT ecommerce backend roles) If you haven’t worked with service providers, riders, drivers, or partners on a live platform , 👉 this role is not for you. 🧠 WHAT YOU WILL ACTUALLY DO This is a ground-level + platform operations role , not a desk job. You will: Onboard, train & manage service providers (electricians, plumbers, technicians) Run daily supply–demand operations (availability, acceptance rates, cancellations) Handle real-time issues : no-shows, delays, disputes, cancellations Work with live bookings , not planned production Coordinate with tech team on ops feedback (what breaks on ground → what needs fixing in app) Improve provider performance, ratings, retention & compliance Build city-level ops playbooks from scratch 🛠️ SKILLS WE CARE ABOUT (REAL, NOT BUZZWORDS) You should already understand: Provider onboarding funnels Incentives, penalties & behaviour nudges Peak-hour ops & surge scenarios Marketplace metrics (fill-rate, utilisation, churn) Handling semi-skilled workforce WhatsApp-driven ops + dashboards + field visits ❌ ABSOLUTE DEAL-BREAKERS Do NOT apply if your background is mainly: Factory operations Manufacturing supervision Warehouse / inventory management Traditional logistics or trucking ERP / SAP-only ops roles Your application will be rejected without review . 🌍 WHY HELP RUSH HelpRush is building India’s first real-time hyperlocal services marketplace from Kashmir. This role is for builders — not managers who wait for SOPs. #hyperlocal , # gig economy , # marketplace ops , # provider ops , # city ops