HelpRush

About HelpRush HelpRush is redefining the way people access trusted service providers—plumbers, electricians, cleaners, and more—in real-time. We combine intelligent matching, instant bookings, and a provider-first model to power India’s first Q-commerce platform for services. Backed by deep tech and strong local execution, we’re building the future of work for the service economy. ⸻ Role Overview The COO will lead the operational backbone of HelpRush across all markets. This is a high-impact leadership role responsible for building and optimizing systems that connect customers with verified providers seamlessly, scaling operations city-by-city, and delivering a world-class experience at every step. From the field to the backend—this role drives it all. ⸻ Key Responsibilities 1. Platform & Marketplace Operations • Own daily operations across customer bookings, provider assignments, job tracking, and resolution workflows • Develop and enforce SLAs (for both customers and providers), managing exceptions in real-time • Build and optimize operational SOPs for RushHour (instant jobs), scheduled jobs, and multi-service orders 2. Provider Supply & Experience • Oversee provider onboarding, vetting, level progression, and performance monitoring • Collaborate with tech to integrate real-time dashboards, nudges, and skill verification flows • Drive provider retention, training, and support through data-driven and human-centric interventions 3. City Expansion & Field Ops • Lead geographic expansion playbooks with localized operations and support teams • Design and implement scalable models for zonal coordinators, hub teams, and city logistics • Ensure compliance with legal, tax, and municipal regulations per region 4. Process Automation & Technology Integration • Work closely with Product & Tech to automate job dispatch, status updates, payouts, and escalations • Champion operational efficiency through CRM, job lifecycle tools, and analytics • Improve cost-per-job metrics while maintaining high NPS and low cancellations 5. Customer Experience • Establish feedback loops, escalation frameworks, and intervention protocols for service quality • Own net promoter score (NPS), job resolution time, and refund policy execution • Collaborate with the “Happiness” (Customer Support) team to ensure delightful resolutions 6. Leadership & Culture • Build and mentor the operations team, including city leads, onboarding agents, and field supervisors • Define and track KPIs across all ops teams, driving accountability and ownership • Foster a bias for action, hustle, and humility across all levels of operations ⸻ Ideal Candidate • 7–12 years in high-growth startup operations, ideally in logistics, gig economy, or hyperlocal services • Strong command over both field ops and tech-integrated workflows (experience with CRM, routing, or job management systems a plus) • Data-driven mindset with obsession for execution, scale, and customer delight • Excellent leadership and conflict-resolution skills • Deep empathy for blue-collar workers + sharp understanding of urban consumer needs • Bonus: Experience in launching Tier-2 or Tier-3 city operations ⸻ Why Join HelpRush? You’ll help build the “Swiggy of services”—a bold, real-time, tech-powered service ecosystem for millions. If scaling organized chaos excites you, if leading humans and systems gives you joy, and if you want to leave a mark on how India works—this role is for you.

About HelpRush HelpRush is India’s first hyperlocal service marketplace built for the real world—connecting customers with trusted experts for anything from home repairs to beauty and pet care, instantly. We’re changing how India books services—smart, reliable, and lightning-fast. ⸻ 🚀 Role Overview We’re looking for a Content & Communications Associate to power our storytelling. You’ll lead the voice of HelpRush across platforms—hosting podcasts, creating meaningful content, managing PR outreach, and driving brand presence. You’ll work closely with leadership and marketing to shape narratives that matter. ⸻ 🧠 What You’ll Do • 🎧 Host & Produce Podcasts: Conceptualize, script, and host HelpRush’s in-house podcast series featuring stories of resilience, service, innovation, and hyperlocal impact. • ✍️ Create Engaging Content: Write and produce blogs, LinkedIn posts, scripts, and reels that reflect HelpRush’s voice and values . • 📰 Manage PR & Outreach: Draft press releases, coordinate with media, and help land HelpRush in relevant publications and platforms . • 🎤 Represent the Brand: Attend and cover events, create behind-the-scenes content, and help position HelpRush as a thought leader . • 🤝 Collaborate with design, marketing, and leadership teams to ensure brand coherence across channels . ⸻ 🎯 What We’re Looking Fo r • 1–3 years of experience in content, media, journalism, or communication s • Outstanding spoken and written communication skills in English (Urdu/Hindi a plus ) • Comfortable on camera and behind the mi c • Creativity, initiative, and storytelling instinc t • Basic understanding of digital platforms, podcast tools, and content trend s • Passion for startups, storytelling, and building brands from the ground u p ⸻ 🦸 Why Join HelpRush ? • Be the voice of a startup that’s redefining India’s service econom y • Freedom to experiment, create, and gro w • Work directly with the founding tea m • A culture that values creativity, humility, and hustl e

About the Role We’re looking for a dynamic and empathetic Support Lead to anchor customer and provider support operations in Srinagar. This role is critical to HelpRush’s hyperlocal city launch strategy. You’ll be the first point of contact for real-time issue resolution, dispute handling, and ensuring smooth job flows between customers and service providers. You’ll work closely with the Ops team, field agents, and tech support to maintain trust, speed, and satisfaction in every booking. ⸻ 🎯 Key Responsibilities 1. Real-Time Job Monitoring & Escalation Handling • Monitor ongoing bookings in Srinagar (job OTPs, delays, cancellations). • Proactively intervene in disputes or failed jobs and initiate fast resolution. • Maintain calm and professional support tone during high-stress escalations. 2. Support Ticket Management • Manage customer and provider tickets via WhatsApp, app support, and call. • Ensure response within SLA (≤ 2 hours for active job disputes). • Track common issues and flag patterns to the Ops & Tech teams. 3. Provider & Customer Coordination • Call providers for job confirmation, follow-ups, or reassignments. • Assist new providers with app usage, wallet issues, or profile errors. • Coordinate directly with customers for rescheduling, feedback, or problem-solving. 4. Field Ops Collaboration • Sync daily with Field Reps and City Ops Manager on job issues, inactive providers, and fraud detection. • Maintain a local support log and escalation matrix. 5. Quality & Feedback • Monitor job reviews and ratings in Srinagar, escalate negative trends. • Assist in capturing user feedback through follow-up calls or in-app nudges. • Ensure a delightful service experience for both customers and providers. ⸻ 🧩 What You’ll Need • 2–5 years of experience in a customer support or operations role (preferably with a tech startup, gig platform, or hyperlocal service app). • Strong communication skills (English, Urdu, Kashmiri preferred). • Problem-solving mindset with a cool head during crises. • Familiarity with tools like WhatsApp Business, Freshdesk, Google Sheets, dashboards. • Comfortable with mobile apps, dashboards, and basic CRM. ⸻ 💡 Bonus If You Have • Experience handling field operations or working in B2C tech (e.g., Zomato, UrbanClap, Meesho, Dunzo). • Ability to train junior field agents or manage a small support team. • Basic understanding of GPS, payment workflows, or gig economy nuances. ⸻ 🤝 Why Join HelpRush? • Be part of a mission-led startup reshaping service delivery in India. • Work directly with founders and core team in a fast-paced, impact-driven environment. • Opportunity to grow into regional or national support leadership roles as we expand. ⸻ 📩 How to Apply? Send your resume and a short note on why you’re a great fit to: marhaba@helprush.in Or WhatsApp us at: +91 8899200540

we are currently looking for a reliable Office Helper for our Rangreth office. Job Responsibilities: Preparing tea for 6–7 staff members (morning and evening) General office cleaning on weekends Assisting with basic office tasks as needed Job Details: Location: STPI, Rangreth, Srinagar Working Hours: 9:30 AM – 5:30 PM (Full-time)

About HelpRush HelpRush is Kashmir’s first on-demand services marketplace, connecting customers with trusted experts for any job—from electricians to beauticians—through a fast, digital platform. We’re launching operations in Srinagar, and you’ll be a key part of building it from the ground up. ⸻ 🎯 Role Summary As a Field Representative, you will be responsible for identifying, onboarding, and training local service providers (technicians, beauticians, cleaners, etc.) in the 190014 Hyderpora area. Your work ensures service availability, provider readiness, and a great experience for both users and partners on our platform. ⸻ 🔨 Key Responsibilities • Visit local markets, colonies, and service clusters to identify skilled service providers. • Pitch HelpRush to prospective providers, explaining benefits, payouts, and app usage. • Collect and verify provider documents (ID, bank details, skill proof, etc.). • Assist providers in downloading the HelpRush app and completing onboarding steps. • Provide basic training on app usage (job acceptance, wallet, OTP flow, etc.). • Act as the first line of support for providers during their initial days on the platform. • Maintain daily logs and share status reports with the Ops team. ⸻ ✅ Qualifications & Skills • 12th pass or Graduate with field sales experience (FMCG, telecom, fintech, etc.) • Good local knowledge of Hyderpora and nearby areas • Strong communication skills in Kashmiri, Urdu, and basic English • Smartphone-savvy and able to explain app usage clearly • Reliable, self-driven, and target-oriented ⸻ 💰 Compensation • Fixed stipend + incentives for successful onboardings • Local travel allowance (if applicable) ⸻ 📍 Preferred Candidates • Residents of Hyderpora, Peerbagh, Mominabad, or nearby areas • Prior experience with startups, aggregators (Zomato, Paytm, PhonePe, etc.) is a plus