Head of Operations

About AGRIM

AGRIM is a Series B-funded AgriTech startup building India’s largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain — seeds, pesticides, fertilizers, agro-tools, and animal feed — agri-inputs represent the third-largest retail supply chain in India, valued at $50B+.

Our mission is to simplify this fragmented and data-dark supply chain using technology, while creating deep impact in the largest sector of the Indian economy.

Founded in 2020, AGRIM is led by IIT/IIM alumni and ex-entrepreneurs with successful exits. Today, we are the largest agri-input marketplace in India, serving 10% of the country’s agri-input retailers and distributing across 90%+ of rural India’s pincodes. With a 400+ member team, AGRIM is in hyperscale mode and shaping the future of agri-commerce.

Interested in joining the rocketship?

Key Highlights

1. $50B Market Opportunity: B2B e-commerce marketplace for Agri-Inputs.

2. Strong Founding Team: IIT/IIM alumni, ex-entrepreneurs with proven exits.

3. Well-Funded: $20M Series B; backed by 4 Tier-1 investors.

4. Hyper Growth: Scaling 2X month-on-month.

5. Pan-India Scale: 1,000+ manufacturers | 100,000+ retailers onboarded.

6. Robust Team: 400+ full-time employees from e-commerce & agri sectors.

Role Overview

We are seeking a highly driven and strategic Head of Operations to lead AGRIM’s supply chain, logistics, warehousing, and customer support operations. The role demands deep operational expertise, strong leadership skills, and the ability to run operations at scale through structured, process-driven flows while continuously improving efficiency and customer experience.

Key Responsibilities

Operations Leadership at Scale

• Oversee end-to-end logistics operations, including dispatch, mid-mile, and last-mile movements for both Part-Truck Load (PTL) and Full-Truck Load (FTL) shipments.
• Lead and optimize warehousing operations across pan-India locations, ensuring scalability, compliance, and efficiency.
• Own and elevate the customer support function, delivering a high-quality support experience while driving cost efficiency.

· Performance & KPI Accountability

o Own and deliver on critical KPIs, including:

1. Dispatch/Delivery TAT & compliance to promised timelines

2. Return and Cancellation%

3. Customer Support CSAT

4. Warehousing Dispatch TAT

5. Logistics Cost

o Establish a strong review cadence and dashboarding framework for visibility across leadership.

o Ensure SLA adherence and data-backed decision-making for continuous performance improvement.

· Operational Excellence

1. Drive structured, process-led operations for scalability and consistency.
2. Lead projects to streamline processes, cut inefficiencies, and enhance CX.
3. Collaborate with Product & Tech to automate and digitize workflows.
4. Institutionalize SOPs, best practices, and governance across functions.

· Team Leadership

1. Lead and mentor a 100+ member team across multiple verticals.
2. Build strong second-line leaders and foster a culture of accountability and ownership.

· Partner & Vendor Management

1. Manage and strengthen relationships with logistics partners.
2. Negotiate contracts, drive SLA adherence, and ensure cost efficiency.

· Cross-functional Collaboration

1. Partner with Supply, Demand & Category teams to align ops with growth goals.
2. Work with Product & Tech to automate workflows and scale systems.
3. Collaborate with Finance on books compliance, cost allocation, and spend tracking.
4. Act as the operational bridge to align execution with business priorities.

Critical Skill Sets

1. Data Thinking: Identify the right metrics and drive insights.
2. Process Driven: Run ops with structured, scalable frameworks.
3. Product Driven: Partner with Product/Tech to automate workflows.
4. Leadership: Lead large, cross-functional teams (100+).
5. Execution: Consistently deliver on operational KPIs.

Why Join Us?

• Shape an Industry-First Play:

  Be at the forefront of solving problems that have never been addressed at scale in Indian agriculture.

• Shape India’s Rural Supply Chain:

  Build a robust, tech-enabled rural distribution backbone impacting millions of agri retailers and farmers.

• Build the Biggest Agritech Story:

  Play a pivotal role in one of the most exciting and impactful startup journeys in the country.

• Experience Scale With Tech:

  Witness first-hand how a tech-driven marketplace rapidly scales and redefines an entire industry.