Head of Human Resources

• Experience: 15+years

• Location: Ahmedabad

• Budget: Open for Discussion

• Industry: US/UK Accounting

Description:

seasoned HR leader

not

Core Objectives of the Role

• Scale the organisation

  without breaking culture

• Enable rapid hiring while maintaining quality and stability
• Lead people through

  continuous change

• Create systems that work at

  1000+ and 10,000+ headcount

  , not just today
• Build leadership capability across middle and senior management

Key Responsibilities :

1. HR Strategy & Organisational Scaling

• ∙Design and implement HR strategy aligned with aggressive growth plans
• ∙Build scalable people processes for a growing KPO / professional services setup
• ∙Partner with founders on workforce planning, org design, and future readiness
• ∙Transition HR from informal/start-up practices to structured, sustainable systems

2. Change Management & Transformation

• Lead and manage change during rapid hiring, process shifts, and structural evolution
• Drive clear communication, alignment, and adoption of new policies and systems
• Handle ambiguity and resistance with maturity and decisiveness
• Act as a

  trusted advisor to leadership during change

3. Culture Building & Employee Experience

• Build and protect a

  performance-driven yet people-centric culture

• Address cultural challenges typical to KPO environments (attrition, burnout, delivery pressure). Create frameworks for engagement, feedback, and psychological safety
• Ensure consistency of culture across teams and leadership layers

4. Talent Acquisition & Retention Strategy

• Own hiring strategy for specialized talent (US Accounting, Tax, Compliance roles)
• Ensure speed, quality, and consistency in recruitment at scale
• Design retention strategies including career paths, learning frameworks, and leadership visibility Reduce dependency on reactive hiring by building proactive talent pipelines

5. Performance Management & Leadership Enablement

• Build robust performance management systems tied to accountability and growth
• Coach managers on people leadership, feedback, and difficult conversations
• Identify high-potential talent and create succession pipelines
• Strengthening mid-management capability is a critical gap during scale-up

6. HR Governance, Policies & Compliance

• ∙Own HR governance, policy frameworks, and statutory compliance
• ∙Ensure maturity in employee relations, grievance handling, and risk management
• ∙Introduce data-driven HR metrics to support leadership decision-making

Ideal Candidate Profile

• 15+ years of progressive HR leadership experience
• Strong exposure to

  KPO / IT Services / Consulting / Professional Services environments

• Proven experience in

  scaling teams rapidly

  (not theoretical exposure)
• Demonstrated capability in

  change management and culture building

• Comfortable operating in

  fast-paced, evolving, founder-led organizations

• Strategic thinker with strong execution mindset
• High emotional intelligence, credibility, and leadership presence

What Will Not Work for This Role

• Pure HR operations or compliance-focused profiles
• Candidates without hands-on scaling experience
• HR leaders are uncomfortable with ambiguity or fast change
• Overly process-heavy leaders who slow down growth

Why This Role Matters

• ∙Direct influence on business stability and growth
• ∙Leadership seat with high ownership and accountability
• ∙Opportunity to build a long-term people foundation in a scaling organization

Client Profile :

The company is a leading hospitality and consulting firm with over 30 years of expertise serving clients globally. Backed by 1400+ employees, delivering F&A and analytics solutions, ensuring precise decisions and tailored advisory services across the US, UK, Middle East, and beyond.