Job Summary
- As the Head, Flow of Work Optimisation, you will be accountable for driving end-to-end optimisation of the Flow of Work (FoW) process, and orchestrate improvements to technology change processes and controls as it relates to FoW and Path to Production.
- This role will ensure workflows and related processes and controls are lean, effective, well-controlled, and scalable to support the bank’s product and platform delivery ambitions
- This role will play key role in adoption of AI in SDLC process
- You will also Lead the Delivery Coaching Chapters to improve coaching capabilities and expertise.
- This role requires a combination of strategic thinking, business acumen, change management, process optimization, people management, and risk management skills to enhance overall delivery efficiency and alignment with organizational objectives.
- In this role, you will also collaborate with Domain Delivery Coaches to plan and implement strategic initiatives in various Domains, improving change delivery across Corporate and Institutional Banking, Wealth and Retail Banking, Group Functions, and Support.
- You are successful in this role when you meet agreed key performance indicators such as Speed to Production, workflow and process cycle times, flow efficiency (reduction in non-value-adding activities) To do this, you must have (1) courage to call out gaps in our ways of working and constraints to our Flow of Work i.e. “canary in the coalmine”, (2) mastery of data and insights to analyse and frame delivery performance issues i.e. “problem finding”, (3) leadership to drive solutions at multiple levels, (4) bias for action to take ownership and accountability of execution, and (5) executive presence to influence senior executives
Key Responsibilities
Strategy
- Utilise data and insights to build and define Flow of Work Optimisation strategy, ensuring that business cases for change and improvements are compelling and supported by clear evidence.
- Develop and execute a comprehensive strategic roadmap for Flow of Work Optimisation team.
- Stay abreast of industry trends, best practices, and emerging technologies in data-driven decisionmaking and agile delivery.
- Engage stakeholders (ie. CXO -1 / -2) on strategic alignment and capability gaps across businesscritical initiatives.
Business
- Collaborate with business, technology, and platform leaders to ensure delivery processes are fit-forpurpose, scalable and adaptable to evolving business models.
- Translate complex delivery challenges into actionable opportunities for process redesign, automation, and simplification.
- Present transformation progress and business cases with clarity and precision, fostering trust at senior leadership level.
- Champion a data-driven approach to improve delivery outcomes, ensuring business and technology teams are jointly accountable for continuous improvement.
Processes
- Lead the design, optimisation and continuous improvement of Flow of Work / product delivery workflows, ensuring they are user-centric, compliant and streamlined.
- Regularly assess process maturity and identify improvement opportunities through data insights, practitioner feedback, and benchmarking.
- Challenge and steer improvement of processes, governance, team design, org structure, funding models at the Group to improve delivery performance, productivity, and efficiency.
People & Talent
- Provide strategic leadership, coaching, and mentoring to the Flow of Work Optimisation team membersand assigned Chapter Lead Delivery Coaches.
- Design and implement talent development programs, resources, and workshops to upskill Delivery Coaches in Flow of Work Optimisation capability.
- Foster a culture of continuous learning, innovation, and improvement among Delivery Coaches and stakeholders.
- Exhibit strong leadership qualities, inspiring and guiding teams to achieve desired outcomes through effective communication and mentorship.
Risk Management
- Proactively identify, assess, and mitigate potential risks in delivery processes that could impact production stability, regulatory compliances or customer outcomes.
- Ensure robust controls are embedded within streamlined processes to internal and external audit standards.
- Develop and maintain contingency plans to address unforeseen issues that may arise during the delivery process.
Governance
- Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery Organization, and steer execution of improvement plans to address them.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
- This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key stakeholders
- T&O Management Team
- Business or Function Management Team
- CXO -1 / -2
- Transformation Leads
- Expertise Leads and COEs
- Group Process Owners
- Functional partners incl. HR, Risk, etc
Qualifications
- Bachelor's degree in a related field (e.g., Business Administration, Engineering, Computer Science)
- Relevant certifications in Agile methodologies (Product Owner, Agile Coach, Change Management) and data analysis (e.g., Data Analytics, Business Intelligence)
- 10+ years of experience in leading and managing agile delivery teams in the banking or financial services industry(at least 5 years of which is driving transformation initiatives (e.g. Project to Product, Enterprise Agile Transformation) as a Director / VP level)
- Strong understanding of data analysis, data visualization, and data storytelling techniques
- Proven track record in driving process improvement and change management initiatives
- Excellent communication, facilitation, and relationship-building skills
- Demonstrated leadership and people management experience in a matrix organization.
- Experience working with C-suite executives and managing multiple teams.
- Certifications related to strategy execution, enterprise transformation, and executive leadership is desired
Skills And Experience
Software Development Lifecycle (SDLC)
- The knowledge to optimize and modernize the SDLC, integrating agile, DevOps, and continuous improvement practices for efficient and quality software delivery.
Value Stream Mapping
- The ability to map end-to-end delivery processes, identifying bottlenecks and inefficiencies, and enabling improvements that increase flow and reduce waste.
Azure DevOps / ALM Tooling
- The expertise to implement and optimize application lifecycle management tools, leveraging automation, reporting, and traceability to improve delivery visibility and control.
Change Management
- The expertise in guiding and implementing organisational change to ensure smooth transitions and enhanced adoption of new practices and technologies. Co-create, mobilise people by bringing them together into change agenda and embed change.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
