Job
Description
POSITION SUMMARY: The Global Inventory and Logistics Specialist will manage the day-to-day inventory and logistics management processes including monitoring and receiving in all incoming shipments into our NetSuite ERP system and troubleshooting / resolving all exceptions. This individual will support our international logistics operations, carrier relationships, and customs clearance processes. ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily: Manage the day-to-day process of validating all incoming shipments to our 3PL vendors in our NetSuite and Salesforce systems. Troubleshoot and resolve all exceptions. Coordinate the day-to-day logistics operations and customs clearance for international shipments, ensuring that product shipments are delivered on time and in compliance with regulatory standards and import/export laws. This includes tracking shipments and preparing and processing shipping documentation, including bills of lading, commercial invoices, packing lists, certificates of origin, tariff classifications, and customs declarations. Act as a liaison between internal stakeholders and external logistics providers to resolve operational issues and help resolve issues related to shipping & delivery delays. Follow up on shipment tracking, delivery confirmations, and exception handling. Identify and recommend improvements to inventory and logistics processes to enhance operational efficiency. Support the cross-functional projects that drive supply chain optimization and process automation. This includes identifying business requirements and supporting UAT. Generate inventory-related reports and dashboards, including inventory aging, slow-moving items, stockouts, and excess to support inventory visibility and decision-making. This includes supporting monthly and quarterly reporting cycles with data gathering and validation. Perform regular cycle counts and investigate inventory discrepancies to ensure data accuracy between NetSuite and 3PL WMS systems. Support internal and external audits related to inventory and logistics. Document SOP’s for all day-to-day inventory and logistics related business processes. Validate and approve carrier invoices. QUALIFICATIONS: Core Competencies: Integrity: Build and maintain trustworthy relationships at all organisational levels, displaying dependability, sincerity, and respect for others. Attention to detail and process driven. Innovation: Proactively suggest creative solutions for business challenges and continuously seek ways to improve operational processes. Initiative: Work independently, meet deadlines, and make sound decisions with limited information. Intelligence: Utilize experience and resources efficiently, focusing on achieving results while ensuring alignment with company goals. Interaction: Foster team collaboration, provide motivation, and resolve conflicts constructively EXPERIENCE/TRAINING REQUIREMENTS Y ears of Experience: 5 to 8 years of experience in demand planning, inventory, and logistics management, with experience managing international logistics and customs processes. Skills and Abilities: Knowledge of inventory and order management processes within the ERP system, preferably NetSuite. This includes tracking shipment records, purchase orders, incoming receipts, and ensuring accurate inventory records. This also includes collaborating with cross-functional teams to streamline operations and improve accuracy in inventory management and order fulfillment. Strong analytical and problem-solving capabilities. Proficient in inventory management, logistics, and production flow principles. Demonstrated project management experience, including leadership of cross-functional teams. Effective written and verbal communication skills. Experience in using data analysis tools and performance metrics. The ability to thrive in fast-paced, dynamic environments. Experience in financial and business acumen. Ability to make decisions independently while managing multiple priorities. Education: Bachelor’s degree in Business, Supply Chain Management, or a related field. Technical Skills: Proficient with Windows OS, Microsoft Office Suite (Word, Excel, PowerPoint, Teams), Salesforce, NetSuite, Smartsheet. Familiarity with industry-standard logistics and inventory management software. Show more Show less
