Job Overview
The General Manager is responsible for the overall success of the hotel, ensuring that operations, guest experience, financial performance and team management are aligned with the brand standards and business goals. The role oversees all departments, drives revenue and profitability, manages cost control, ensures compliance and leads a high-performance team. Connecticut Lodging Association+2Adventure Travel Trade Association+2
Key ResponsibilitiesOperational Leadership
- Oversee the day-to-day operations of the hotel across all functions (Rooms/Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Finance, Engineering/Maintenance, HR) to ensure smooth, efficient service delivery. Adventure Travel Trade Association+1
- Monitor, review and optimise hotel performance: occupancy, average daily rate (ADR), revenue per available room (RevPAR), total revenue, cost control, gross operating profit (GOP). hoteljob.id+1
- Ensure the hotel meets all brand, quality, health & safety, licensing and legal/regulatory standards. Adventure Travel Trade Association+1
- Implement and uphold standard operating procedures (SOPs), policies, and service standards; drive continuous improvement in guest service and internal processes. hca-pro.com+1
- Lead and coordinate special projects such as refurbishments, renovations or new openings (if applicable). hoteljob.id+1
Financial & Commercial Management
- Develop, present and manage the annual operating budget, forecasts and capital expenditure plans; regularly analyse performance versus budget and take corrective action. hotelandrestaurantacademy.com+1
- Work closely with the Sales & Marketing/Revenue Management team to define business strategies, pricing, distribution mix, marketing campaigns and partnerships to increase market share and profitability. hoteljob.id+1
- Manage procurement, cost control (labour, operational, F&B), inventory management and vendor/supplier relationships. Connecticut Lodging Association+1
Guest Experience & Quality
- Define the guest experience strategy and ensure its execution. Monitor guest feedback, online reviews, service recovery, and ensure high levels of guest satisfaction and loyalty. hoteljob.id+1
- Ensure the physical product (rooms, public areas, F&B outlets, back-of-house) is maintained to high standards and that preventive maintenance is in place. hoteljob.id+1
Team Leadership & Human Resources
- Lead, develop and motivate the hotel executive team (Heads of Departments) and ensure adequate staffing, training & development, performance appraisal, succession planning, and an inclusive high-performance culture. Adventure Travel Trade Association+1
- Foster teamwork, employee engagement, and proactively address staff concerns, complaints and disciplinary matters. snbhotels.com
Stakeholder & Brand Relations
- Act as the hotel’s ambassador: liaise with owners/management company, brand/flag partner, community/tourism boards, local authorities and media as required. hoteljob.id+1
- Report regularly on business/operational performance to owners/management, participate in strategy reviews, and ensure alignment between property performance and broader company goals. Connecticut Lodging Association
Qualifications & Skills
- Bachelor’s degree in Hospitality Management, Business Administration or related field; postgraduate/hospitality diploma is preferred. Adventure Travel Trade Association+1
- Significant experience (usually 8-15+ years) in hospitality, including substantial management experience (3-5 years or more) as General Manager or equivalent in a similar property size and complexity (for example a full-service hotel/resort). hoteljob.id+1
- Strong financial acumen – budgeting, revenue management, P&L ownership, cost control. hca-pro.com
- Excellent leadership and interpersonal skills, able to lead and motivate multi-department teams, work cross-functionally and engage with guests, staff and stakeholders. Indeed+1
- Operational expertise across hotel departments (front office, housekeeping, F&B, maintenance, sales/marketing). Adventure Travel Trade Association+1
- Strong problem-solving, decision-making, organisational and multitasking ability; able to work under pressure and adapt to change. Adventure Travel Trade Association+1
- Proficiency with hotel management systems (PMS/CRS), revenue management systems, MS Office (Excel, Word) and reporting systems. snbhotels.com
- Excellent communication skills in English (and any other local/foreign language as applicable). hoteljob.id
Working Conditions & Additional Info
- This role requires significant presence on the property, including readiness to work weekends, evenings, public holidays and to be available for guest or operational needs. hotelandrestaurantacademy.com
- Depending on the property/location, travel may be required (for owner meetings, brand audits, site visits).
- Role may involve high-visibility representation of the hotel and a requirement for professional grooming, strong brand alignment and guest-facing responsibility.
Key Performance Indicators (KPIs)
Typical metrics by which the General Manager will be evaluated may include:
- Occupancy, ADR, RevPAR, total revenue growth, GOP/GOPPAR vs budget and market
- Guest satisfaction scores (NPS, GSS, OTA review ratings) and service audit results
- Employee engagement/retention rates, training compliance, internal promotion rate
- Cost control measures (labour cost as % of revenue, food cost, utility cost)
- Brand audit/compliance scores, health & safety/labour audit incidents
- Market share, competitive set performance, direct bookings ratio
Job Types: Full-time, Permanent
Pay: ₹60,000.00 - ₹70,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
