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Position Overview Job Title: Facilities Manager - Services Delivery Management Location : Mumbai The purpose of the Facility Manager is to take responsibility for the delivery of all workplace facility services, through the Bank’s Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services. The Facility Manager has accountability for delivering the DB Global Real Estate Teams vision and strategy, at a country level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialisation, price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated. The Facility Manager is accountable for performance outcomes within their assigned work-stream. They will lead their local team providing regional oversight of operations and working closely with GRE colleagues to ensure client satisfaction, achievement of business goals and close management of risk. The Facility Manager is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors and vendor management colleagues. The Facility Manager is a member of the Service Delivery / Operations professions and will provide thought leadership in Service Delivery / Operations, particularly as it relates to their domain experience. The Facility Services Delivery Manager will develop strong, trusting relationships with leaders within the business and support their team members to achieve trusted advisor status. As a of the Global Real Restate Team they will be a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy and their role in managing and minimising risk, as well as the future direction of the business. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under child care assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Responsibilities / Tasks: Service Delivery Management Oversight of the Service Delivery line in support of the Bank’s business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with minimal risk to the Bank’s business operations. Actively participates in the development of short, medium and long term plans for improving the effectiveness and efficiency of service delivery that will generate a significant, positive impact on the business unit's profitability/cost containment objectives and strategic direction. Drives the implementation of the service delivery platform, including development of new solutions, processes, policies and organisational structures/models, ensuring stability of existing operations at all times. Drives the implementation of innovative business change solutions, including Divisional and DB-wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives, to deliver industrialised solutions and client optionality. Actively manages operational performance against agreed financial and non-financial targets for assigned products/services, including benefit of investment initiatives. Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate. Performance Management Produces and manages performance measures against agreed metrics to demonstrate: Satisfactory service delivery Performance against Key Performance Indicators (KPIs) Delivery of Service Level Agreements (SLAs) Key Risk Indicators (KRIs) Variance reports demonstrating well managed costs against budget Client satisfaction feedback Timely submissions that provide clients, colleagues and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends. Finance Management Promotes programmes and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality consistent with DB Global standards. Accountable for the local fiscal activities including budgeting, forecasting, savings, expenditure strategies, reporting and audits. Participates actively in identifying and cultivating savings opportunities. People Management Creates an environment where people management and development is the number one priority. Actively communicates and cascades the business strategy, plans and values at all levels in the organisation driving a high performance culture, enabling effective navigation of the organisation, and supporting efficient decision making. Drives the achievement of high performance through effective career management of direct reports, providing equitable opportunities, supporting succession planning and talent management processes to ensure continuous development of people capability & delivery of results. Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity. Proactively manages tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance. Stakeholder Relationships Develops and fosters strong, productive working relationships with clients at a senior level. Builds and maintains a robust understanding of the client’s business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and DB strategic direction. Develops and fosters strong, productive working relationships with strategic partners and local vendors at a senior level. Builds and maintains an understanding of the vendor’s business strategy, key drivers and current issues to support close collaboration on product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and the Bank’s strategic direction. Builds and maintains diverse, productive relationships inside and outside the Bank, with partner functions and external partners. Acts as, or ensures representation on internal decision making forums and external Industry steering groups, ensuring the voice of the Division/Bank is heard and influences change in line with organisational strategy. Collaborates with colleagues and influences activities to achieve positive outcomes in the interests of the wider business. Collaborates with Business Partner other GRE colleagues to perform product/service-based performance audits and/or control reviews, including performance of strategic partners and local vendors. Works with the wider team to drive out continuous improvement initiatives that deliver both incremental and step change in performance. Governance Highlights operational, regulatory and other risks to the Country Services Delivery Co-ordinator. Takes ownership for operational resolution and reflects the needs of clients in the prioritisation of immediate and longer term remediation strategies. Works closely with Regional Facilities Management, Global Facility Services Delivery Coordinators, and Business Partners to ensure open, clear communication channels with clients at all times. Vendor Contract Management Ensures strategic partners and local vendors quality of practice meets contractual requirements. Actively manages problems and incidents that ensure service partners meet or exceed client expectations. HSE, Sustainability & Environmental Drives Corporate Social Responsibility initiatives, promoting a culture of sustainability in the workplace. Commitment to compliance with health and safety policies and procedures to maintain a positive, healthy, and safe workplace. Appreciating the strengths, insights and ideas of all individuals and advocating for the value of diversity. Personal Development Instigates own personal and professional development needs with the Global Facility Services Delivery Coordinator based on specific job-related competencies How We’ll Support You Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. 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