Facilities Manager - Services Delivery Management

Role Overview: As a Facilities Manager - Services Delivery Management, you will be responsible for overseeing the delivery of all workplace facility services, including reactive works, through the Banks Tier 1 and 2 vendor partners. Your role will involve leading your local team to ensure consistent operational excellence, client satisfaction, and risk management. You will play a key role in implementing strategies for continuous improvement, transformation projects, and managing service provision through strategic partners and local vendors. Additionally, you will provide thought leadership in Service Delivery / Operations, focusing on achieving industrialisation, price/value optionality, and leveraging technology to align Service Delivery and Operations effectively. Key Responsibilities: - Manage the Service Delivery line to ensure effective delivery of services and maintenance of operational platforms at the highest standard with minimal risk to the Banks business operations. - Develop short, medium, and long-term plans for improving service delivery effectiveness and efficiency, driving the implementation of new solutions, processes, and policies. - Drive the implementation of innovative business change solutions, including Divisional and DB-wide initiatives, and actively manage operational performance against financial and non-financial targets. - Produce and manage performance measures, including Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), to demonstrate satisfactory service delivery and client satisfaction. - Promote cost-effective programs and services while maintaining quality consistent with DB Global standards, accountable for local fiscal activities including budgeting, forecasting, and savings. - Create an environment where people management and development are top priorities, actively communicating the business strategy, plans, and values at all levels, driving high performance culture and effective career management. - Develop strong relationships with clients, strategic partners, and local vendors at a senior level, ensuring the implementation of product/service strategies that meet client needs and reflect external market trends and DB strategic direction. - Highlight operational, regulatory, and other risks, ensuring open communication channels with clients and taking ownership for operational resolution. Qualifications Required: - Bachelor's degree in a relevant field - Proven experience in facilities management, service delivery management, or related field - Strong leadership and people management skills - Excellent communication and stakeholder management abilities - Knowledge of health and safety policies, sustainability practices, and compliance requirements,