Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage most the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- To perform all activities relating to Operations Risk, Regulatory reporting, Review of processes as per SOPs in place.
Key Accountabilities
- Implementation of FEMA and other regulatory guidelines
- Timely submission of Regulatory reports.
- Process Reviews to identifying / rectify gaps in processes
- Managing risk across processes
- Stakeholder Management
- Root Cause Analysis of issues / errors and ensuring corrective and preventive actions are in place
Job Duties & Responsibilities
- Perform all activities relating to Regulatory Reporting
- Thorough knowledge in preparation of LRS, CBWTR, Returns, DRI, NRI PIO, RBS Tranche reports etc…
- Read and provide guidance to units on circulars issued by Regulators
- Perform Root Cause Analysis of operational incidents and work with the teams on corrective and preventive actions
- Review RCSA and other control measures in operations
- Perform process reviews across operation process and document the same
- Ensure coordination with various units in case of any queries
- Respond to Ad-Hoc regulatory demand and act as single point of point for support functions including compliance, legal, technology and other teams
- Annual Budgeting/ Forecasting Activities along with Budget Transfers for both DBIL
- Ensure that all the budget submissions are prepared in the timely manner
- The budget deck to be prepared for review with India CEO with detailed drivers/ assumptions
- Keeping track of budget transfer cycles and ensuring transfers are completed within stipulated time
- Manage total budget v/s expenses of T&O
- Improve Audit performance by reducing significant control incidents and severity
Customer Experience
- Deepen customer relationships by supporting USL business growth
- Support GTS growth driver agenda (SPS, DF, PCM, nodal accounts
- Support T&M business growth
- Increase customer satisfaction by supporting to deliver Jio servicing
- Strengthening TAT measurement
- Re-engineering 3 key process for improvement
- I Serve implementation for Branches,
- Proactive notification of service fails impacting clients
Digital Transformation
- Continue to grow ecosystem partners and drive outcomes from existing partners
- Support implementation and operational support for ecosystem partners like PSL/Samunnati
- Grow New-to-bank, New-to-product, New-to-segment digital channel share
- Support scale up of USL
- Drive workforce efficiencies across KYC & AML, sales and transaction processing (including reduce % of work / manual effort by improving e2e STP and increase % digitalisation of key products)
- Drive greater digital adoption - Convert 10 high volume clients to SmartForms
- SM@RT – inhouse delivery, and enhancement of reporting
- Drive digital origination (adoption of e-channels for transaction initiation)
- Reduce paper and postage (incl. physical cash, statements, internal across depts)
- Reduce paper consumption by >10% [Kill-Paper-Doc]
- Leverage digidoc to improve migration to IDEAL
- Support top of funnel engagement, customer traffic across our digital properties, conversion & contextual marketing cross-buy like guided Conversations for India
- Support CBG for In-app rating above 4.3 and App store at 4+ for Digibank
- Support SME in contextual marketing cross-buy
- Continue to support growth in the number of Digital customers by acquisition and migration through Operations
Employee Engagement & People / Self Development
- Position DBS as Employer of Choice
- Employee engagement through Improved engagement score
- Strengthening communication on EPP success stories
- Connect Sessions with Leadership, organise Townhall
- Internal mobility for Talent to have a target of > 30% and Group to have a target at > 7.2%
- Contribute to the community via DBS Foundation, volunteerism, championing Social Entrepreneurship
- Deliver gender diversity ratio for new hires & monitor attrition level
Employee Pain Points - reduction
- Complete the implementation of solutions; identify & rationalize pain points and deliver benefits / desired outcome
- MIS automation, regulatory reporting, enhancements incl PCT
- Strengthen UAT Processes to eliminate production errors
- Work towards reducing repairs
- Evaluate blind data entry to improve maker checker controls
- MIS Automation Solutions
- Trade EDPMS / IDPMS
Requirements
- Good understanding of FEMA and other regulations related to Banking operations
- Understanding of process across Operations like Trade Finance, Loans, Account Services, Cash, Remittances etc
- Capable of Identifying risk across process
- Good Stakeholder Management
- Effective Communication skills
- A positive attitude to work in a team and provide proper assistance and support to the team as required
Education / Preferred Qualifications
- Graduate / Post Graduate
- Overall experience of 15 to 20 Years in the Financial Services industry
Core Competencies
- Good analytical skills, detail oriented, keen eye to detect and analyse gaps
- Excellent communication, interpersonal skills and collaborative approach
- Understanding of operations process and regulatory guidelines/requirements
- Clear understanding of banking products, systems, controls, capabilities, and limitations
Technical Competencies
- Good knowledge on Microsoft applications - Should be proficient in Excel
- Good understanding of banking products and processes
Work Relationship
- Team Player
- Multitasking skills
- Self Learner
DBS India - Culture & Behaviours
DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviours Are
- Demonstrate Business Performance through PRIDE Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity
Primary Location
India-Maharashtra-Mumbai
Job
COO Office/Business Mgt & Support
Schedule
Regular
Job Type
Full-time
Job Posting
Sep 22, 2025, 5:04:39 AM
