E-Commerce Manager

Job Description

Job Title: E-commerce Manager – D2C | TheLivingCo.life Location: Vapi,Gujarat (India-based) Industry: Beauty & Personal Care (Scalp & Haircare) Employment Type: Full-time Experience: 3–5 years in D2C e-commerce (Shopify experience required) About TheLivingCo.life TheLivingCo.life is a clean, science-led D2C scalp care brand focused on transforming hair wellness from the roots. We are redefining haircare with products that are safe, sustainable, and effective—backed by dermatologists and loved by conscious consumers. We're growing fast and are looking for a performance-driven E-commerce Manager to take full ownership of our D2C platform. Key Responsibilities E-commerce Strategy & Sales Management Own the P&L of the D2C website (Shopify). Develop and execute growth strategies to improve traffic, conversion rate (CR), average order value (AOV) , and customer lifetime value (CLV) . Plan and execute digital promotions, new product launches , and seasonal campaigns . Website Operations & Optimization Oversee all daily activities on the Shopify site – ensure a seamless product navigation, search, checkout , and mobile experience. Collaborate with developers/designers for UI/UX enhancements and site speed optimization . Product Catalog & Content Management Manage SEO-optimized product listings – including images, descriptions, pricing, and inventory. Regularly audit and update product pages for accuracy and consistency. Coordinate new product uploads and manage product variants and metadata. Order Management & Fulfillment Coordination Work with operations and logistics teams to ensure on-time dispatch , returns handling, and customer updates. Proactively resolve order-related issues and reduce cancellations. Performance Analysis & Reporting Track key KPIs: traffic, CR, AOV, bounce rate, GMV. Analyze performance of sales campaigns and customer behavior. Create actionable weekly/monthly dashboards and reports for leadership. Customer Experience & Retention Work with the customer support team to resolve queries. Drive NPS , improve post-purchase journeys, and increase repeat purchases . Own the end-to-end customer journey on the website. Tech Stack & Integrations Manage and optimize tools like Shopify, Klaviyo (email), Shiprocket (logistics), Razorpay/Stripe (payments), and Judge.me (reviews). Recommend and implement new tools to boost efficiency and automation. Cross-functional Collaboration Collaborate with marketing for performance campaigns (Meta, Google Ads, SEO, email). Align with inventory and procurement for forecasting. Coordinate with the design team for banners, visuals, and content. Marketplace Management Support parity in product listings, pricing, and promotions across marketplaces (Amazon, Nykaa, Flipkart). Ensure synergy between D2C site and marketplace campaigns. Compliance & Security Ensure GDPR and PCI compliance , data privacy, and secure payment processing. Monitor and report any fraudulent activity or vulnerabilities. Key Performance Indicators (KPIs) Website Traffic & Conversion Rate Gross Merchandise Value (GMV) / Revenue Average Order Value (AOV) Cart Abandonment Rate Repeat Purchase Rate Site Uptime & Load Time Return & Complaint Rates Who You Are 3–5 years of proven e-commerce experience in a D2C brand (beauty or wellness preferred) . Deep understanding of Shopify, digital analytics (GA4, Shopify Reports, etc.), and CRO tactics. Hands-on with tools like Klaviyo, Google Analytics, Meta Ads Manager , and CRM platforms. Strong project management and communication skills. Analytical mindset with high ownership and attention to detail. Why Join Us? Work with a fast-growing beauty brand with a loyal and growing community. Autonomy to own and grow your channel. Creative freedom and direct impact on brand strategy and growth. Collaborative and supportive startup culture. Ready to lead the growth of a clean beauty disruptor? Apply now and grow with TheLivingCo.life. Website: https://thelivingco.life Contact: kalam@thelivingco.life Job Type: Full-time Pay: ₹25,000.00 - ₹52,702.25 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Vapi, Gujarat: Reliably commute or planning to relocate before starting work (Required) Location: Vapi, Gujarat (Required) Work Location: In person