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Deputy Manager

Deputy Manager

Wipro

6 years

0 Lacs

pune maharashtra

Posted:6 days ago| Platform: Indeed logo

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Skills Required

technology consulting portfolio design engineering itil service leadership management provisioning reporting presentation powerpoint data storytelling drive governance automation wan mpls voip servicenow logic certification certifications ip lean sigma networking excel development communication efficiency restoration dashboarding optimization tracking workflow compliance controls pipeline support transitions scaling

Work Mode

On-site

Job Description

Job Title: Deputy Manager

City: Pune

State/Province: Maharashtra

Posting Start Date: 12/15/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Position: Deputy Manager – Operations

Wipro Band: B3

Voice/ Non-Voice: Voice

Shift: 24*7

Qualification: Graduate (Engineering / Telecom / Electronics preferred); ITIL Foundation desirable

Experience: 6 + years

Experience Breakup: Experience in Telecommunications / ISP / Managed Services / NOC / Service Assurance / Service Delivery;

minimum 4+ years in team leadership or frontline operations management

Essential Hiring Skills:

Strong experience in Telco Service Assurance & Delivery Ops (Fault, Performance, Provisioning)

Experience managing multiple LOBs in telecom domain

Stakeholder management with US clients

Strong analytical and reporting skills

Experience in managing large teams of program managers/coordinators/supervisors

Excellent presentation skills (MS PowerPoint, Data Storytelling)

Ability to drive RCA, SLA governance, performance improvement, and automation initiatives

Strong knowledge of telecom technologies (WAN, LAN, MPLS, VoIP, SD-WAN, Fiber)

Ability to manage escalations, bridge calls and client governance reviews

Good to have Hiring Skills:

Exposure to Telco Tools (Remedy, ServiceNow, Netcool, SevOne, Logic Monitor, SMx, TTS)

Certification: CCNA / ITIL / SD-WAN vendor certifications

Experience in US Enterprise Telecom (Transport, IP, Voice, Cloud Connectivity)

Experience in Process Re-engineering, Lean, Six Sigma

Trainable Skills:

Product & Process Knowledge

Telecom Technology Refresh (SD-WAN / Cloud Networking)

Advanced Reporting & Automation Skills (Excel, PPT, BI Tools)

Leadership Development & Client Communication Frameworks

Responsibilities:

Govern daily operations for Service Assurance & Service Delivery across multiple LOBs for a large American telecom client

Lead a team of program managers, coordinators, and supervisors to ensure SLA adherence, operational efficiency, and customer satisfaction

Manage escalations, critical incidents, and end-to-end service restoration with internal NOCs, engineering teams, and field ops

Conduct governance calls, QBRs/MBRs, performance reviews, and drive action plans

Ensure accurate reporting, dashboarding and data insights for leadership and clients

Drive continuous improvement, automation, and process optimization across all LOBs

Implement KPI tracking, workflow compliance, productivity governance, and operational controls

Mentor teams, build talent pipeline, lead R&R programs, and performance management

Support delivery transitions, new LOB setup, and readiness for scaling operations

Languages: English (Read/Write/Speak)

Language Proficiency Level: B2 and above

Nationality: Indian

Delivery Location: Pune

Mandatory Skills: Order Management(Comms) .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Deputy Manager