Delivery Manager

Offshore IT Delivery Manager

Key Responsibilities

Delivery Management & Execution

• Lead and manage multiple concurrent IT projects across application, infrastructure, and analytics domains.
• Oversee end-to-end project lifecycle — from planning and estimation to delivery, QA, deployment, and post-implementation support.
• Define and monitor KPIs, SLAs, and delivery metrics across CoE teams to ensure predictable execution.
• Ensure all projects adhere to enterprise architecture, cybersecurity, and governance standards.
• Drive effective use of Agile / Scrum / DevOps methodologies for delivery optimization.
• Manage interdependencies, risks, and change requests while maintaining delivery timelines and budgets.

Stakeholder Management & Communication

• Serve as the primary liaison between India CoE teams and U.S. IT/business leadership.
• Conduct regular delivery reviews and provide transparent reporting on status, risks, and progress.
• Collaborate with product owners, program managers, and business users to translate requirements into actionable project plans.
• Communicate proactively and clearly across time zones, maintaining alignment between offshore and onshore teams.
• Build strong relationships with U.S.-based executives, earning trust through consistency, ownership, and delivery excellence.

People Leadership & Team Development

• Lead a multidisciplinary team of developers, engineers, analysts, and support staff within the CoE.
• Drive resource planning, performance management, and career development across the team.
• Foster a culture of creativity, accountability, and continuous improvement.
• Identify skill gaps and collaborate with HR to implement upskilling and certification programs (Microsoft, Azure, Agile, etc.).
• Encourage knowledge sharing and best practices through CoE frameworks, playbooks, and training sessions.

CoE Operations & Governance

• Implement and refine delivery frameworks, templates, and metrics for CoE operations.
• Standardize project delivery processes across domains (app dev, data, infrastructure, support).
• Ensure alignment of CoE outputs with global IT governance, compliance, and documentation standards.
• Collaborate with U.S. delivery managers to maintain a unified, high-performing delivery ecosystem.
• Support annual planning, budgeting, and workforce forecasting for India CoE operations.

Innovation, Automation & Continuous Improvement

• Encourage adoption of modern delivery tools and platforms (Azure DevOps, Jira, ServiceNow).
• Identify opportunities for automation, process optimization, and AI-based delivery insights.
• Lead innovation initiatives that enhance productivity, quality, and speed-to-delivery.
• Promote a mindset of “Global Excellence, Local Innovation.”

Operational & Financial Oversight

• Track and manage project costs, utilization, and resource efficiency.
• Monitor financial performance of CoE delivery units against forecast and budgets.
• Drive cost optimization initiatives while maintaining quality and stakeholder satisfaction.
• Maintain transparency through monthly dashboards and KPI reports.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline (MBA or PMP preferred).
• Experience: 10–15 years of experience in IT project/delivery management, with at least 5 years leading offshore or global teams.

Technical & Domain Expertise

• Strong understanding of Microsoft technology ecosystem (.NET, Azure, Power Platform, SQL Server, M365).
• Familiarity with Agile, DevOps, and cloud-native development practices.
• Experience managing multi-technology delivery portfolios (App Dev, Infra, Data/BI, Collaboration).
• Proficiency in using project management tools (Azure DevOps, Jira, MS Project, Smartsheet).
• Knowledge of ITIL and service delivery frameworks.
• Understanding of manufacturing or industrial domain systems (ERP, MES, PLM, etc.) is a plus.

Leadership & Soft Skills

• Excellent written and verbal communication skills — especially with U.S.-based stakeholders.
• Creative and analytical problem-solving abilities.
• Proven experience in global stakeholder management and cross-cultural communication.
• Strong team leadership, coaching, and conflict-resolution skills.
• Strategic thinker who can balance tactical delivery and long-term capability building.

Preferred Qualifications

• PMP / PRINCE2 / Agile Certified Practitioner (PMI-ACP).
• Microsoft Certified: Azure Administrator / Solutions Architect / Power Platform certifications.
• Experience in setting up or scaling a CoE or captive IT center.
• Exposure to vendor management and hybrid team models.
• Prior experience in manufacturing, chemical, or engineering industries preferred.

Work Environment

Working Hours: U.S. Central or Eastern Time (approx. 2:00 PM – 11:00 PM IST).