Delivery Manager

Delivery Manager

Key Responsibilities

• Client Relationship Management:

• Act as the primary point of contact for clients within the BFSI sector.
• Build and maintain long-term relationships with clients, understanding their business goals and challenges.
• Identify opportunities for expanding services and solutions to meet client needs.

• Project Delivery & Coordination:

• Collaborate with cross-functional teams (development, delivery) to ensure project requirements are clearly understood and effectively executed.
• Monitor project progress, address any issues proactively, and ensure timely, high-quality delivery.
• Serve as a bridge between clients and internal teams, facilitating communication and ensuring client expectations are met or exceeded.
• Understand clients evolving needs and foster opportunities for account expansion.

• Proactive Solutioning & Proposal Development:

• Prepare and present proactive proposals tailored to client needs, demonstrating strategic value and innovative solutions.
• Leverage industry insights to craft compelling proposals that align with clients' business objectives.

• Team Collaboration & Development:

• Work closely with technical teams, and other stakeholders to align efforts and deliver successful outcomes.
• Facilitate knowledge sharing and continuous learning within the team to enhance service quality.
• Anticipate client challenges and proactively suggest new ideas, technologies, or process improvements to add value.

Qualifications & Skills

• Bachelors degree in business, Finance, Information Technology, or related field. Master’s degree preferred.
• 15+ years Proven experience in client relationship management, delivery management within the BFSI domain.
• Ability to lead large team in ODC set up , someone who has grown from technical developer role to this would be of high value
• Demonstrated success in developing and presenting proactive proposals to clients.
• In-depth understanding of BFSI industry dynamics, regulations, and technology trends.
• Strong interpersonal, negotiation, and communication skills.
• Solution-oriented mindset with strong problem-solving skills