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Job Overview: We are looking for a proactive and client-focused CRM Manager to lead client engagement, relationship building, and retention strategies within our digital marketing team. The ideal candidate will be responsible for managing key client accounts, understanding their marketing needs, ensuring satisfaction, and working with internal teams to deliver high-impact digital solutions. Key Responsibilities: 1. Client Relationship Management Serve as the main point of contact for assigned clients. Build and maintain strong, long-lasting client relationships. Understand client goals, challenges, and digital marketing needs. 2. Account Management Coordinate with internal teams (SEO, paid ads, content, design) to deliver marketing campaigns. Monitor campaign performance and report progress to clients. Identify opportunities for upselling or cross-selling services. 3. Strategy & Communication Collaborate with strategy and creative teams to align solutions with client objectives. Present campaign plans, performance metrics, and insights clearly. Act as a trusted advisor to clients, offering strategic guidance. 4. CRM Tools & Reporting Use CRM tools (e.g., HubSpot, Salesforce) to track client interactions and satisfaction. Prepare detailed reports and dashboards for internal and external review. 5. Client Retention & Growth Lead client satisfaction initiatives. Identify risks of churn and implement proactive retention strategies. Drive client renewals and referrals. Requirements: Bachelor's degree in Marketing, Business, Communications, or a related field. 3–5 years experience in client relationship/account management, preferably in a digital marketing agency. Strong understanding of digital marketing channels (SEO, PPC, social media, email, etc.) Excellent communication and presentation skills. Experience with CRM software and campaign performance tools. Strong analytical, problem-solving, and multitasking skills. Preferred Skills: Working knowledge of tools like Google Analytics, Meta Ads Manager, Mailchimp, etc. Ability to manage multiple clients/projects in a fast-paced environment. A client-first mindset with a strong focus on customer success Show more Show less
