Customer Relationship Management Manager

As a Customer Relationship Management Manager at Kavitha Gold & Diamonds, you will play a crucial role in maintaining customer satisfaction and enhancing customer relationships. Your responsibilities will include developing and implementing customer relationship strategies to ensure customer retention and loyalty, analyzing customer data to identify trends, preferences, and opportunities for improving services, overseeing the CRM process, collaborating with sales and marketing teams to align strategies, and managing customer feedback effectively, and driving customer loyalty programs to enhance customer engagement and satisfaction. To excel in this role, you should possess the following qualifications: - Strong analytical skills for data analysis and strategy formulation. - Excellent communication skills to interact effectively with customers and team members. - Experience in sales and market segmentation to understand customer behavior and preferences. - Proficiency in project management to oversee CRM initiatives efficiently. - Ability to work both independently and collaboratively in a team environment. - A Bachelor's degree in Business Administration, Marketing, or a related field is preferred. - Experience in the jewelry or luxury goods industry would be an added advantage.,