Customer Relationship Management Manager

Company: ALYF

Job Location : Chembur (Mumbai )

Job Type : Full Time

Designation : CRM Manager /CRM Executive

Salary : 3-12 lacs P.A.

Minimum Experience : 2-3 years

·      Responsible for managing the complete customer’s life-cycle (Post Sales).

·      Coordinate with the sales team to ensure that all relevant information & documentation regarding the customer is available as per the checklist for a smooth handover to CRM.

·      Responsible for leading the CRM operations, payments & collections, customer engagement and query resolution.

·      Ensure Welcome Call is done for onboarding customers post sales.

·      Ensure complete & comprehensive documentation of all customer related records are maintained.

·      Generating Welcome email, Registration documents, Demand & Reminder letter.

·      Handling customer queries/grievances related to post sales process.

·      Maintaining MIS and updating database, customer interactions & financial transactions.

·      Collaborate with cross-functional teams to ensure alignment of CRM strategies with overall business objectives.

·      Key responsibilities also include Retentions and L&R business.

·      Handholding clients post project delivery to ensure smooth functioning of Property Management business.

Qualification & Requirements –

·      Graduate in any stream

·      Excellent communication skills

·      Minimum2-3 years of CRM experience in Real Estate industry is mandatory

·      Proficient in MS Excel 

·      Immediate joiners will be preferred