Customer Relationship Management Manager

Company Description

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Role Description

This is a full-time, on-site position for a Customer Relationship Management (CRM) Manager based in Ahmedabad. The CRM Manager will be responsible for developing and implementing CRM strategies to enhance customer engagement and retention. Key responsibilities include analyzing customer data, managing CRM software, overseeing market segmentation approaches, and coordinating with sales and marketing teams to optimize customer relationships. The role also involves leading projects related to CRM initiatives and ensuring alignment with organizational goals.

Qualifications

• Strong analytical skills to interpret customer data and drive decision-making processes
• Excellent communication skills for effective collaboration with teams and stakeholders
• Sales acumen and a thorough understanding of market segmentation strategies
• Experience in project management and the ability to lead cross-departmental initiatives
• Proficiency in CRM tools and software
• Proven ability to develop and execute customer relationship strategies
• Educational background in Marketing, Business Administration, or a related field