Customer Relationship Management Manager

As a Customer Service Executive, your role involves verifying customer details and confirming online orders via call/SMS/email. You will be responsible for ensuring that Cash on Delivery (COD) orders are genuine to minimize return-to-origin (RTO) cases. Additionally, you will address customer queries regarding order status and delivery timelines. It is also part of your responsibility to contact customers whose orders have experienced failed delivery attempts and assist them accordingly. Your key responsibilities include: - Verifying customer details and confirming online orders - Ensuring authenticity of COD orders to reduce RTO cases - Addressing customer queries related to order status and delivery timelines - Contacting customers with failed delivery attempts - Reaching out to customers who have abandoned their carts to assist in completing the purchase - Contacting customers for orders that were returned due to failed delivery - Identifying reasons for non-delivery and attempting re-dispatch if applicable - Collaborating with the logistics team to minimize RTO cases and enhance order fulfillment rates No additional details about the company were provided in the job description. As a Customer Service Executive, your role involves verifying customer details and confirming online orders via call/SMS/email. You will be responsible for ensuring that Cash on Delivery (COD) orders are genuine to minimize return-to-origin (RTO) cases. Additionally, you will address customer queries regarding order status and delivery timelines. It is also part of your responsibility to contact customers whose orders have experienced failed delivery attempts and assist them accordingly. Your key responsibilities include: - Verifying customer details and confirming online orders - Ensuring authenticity of COD orders to reduce RTO cases - Addressing customer queries related to order status and delivery timelines - Contacting customers with failed delivery attempts - Reaching out to customers who have abandoned their carts to assist in completing the purchase - Contacting customers for orders that were returned due to failed delivery - Identifying reasons for non-delivery and attempting re-dispatch if applicable - Collaborating with the logistics team to minimize RTO cases and enhance order fulfillment rates No additional details about the company were provided in the job description.