Customer Relationship Management Manager

Company Description

Oraiyan Groups is a trusted real estate firm specializing in legally verified villa plots, apartment flats, and villas in and around Bangalore. Widely recognized as a market leader in plotted development, the company is celebrated for its commitment to trust and quality. With expertise in delivering premium-quality plots for over a year, Oraiyan Groups provides not just land but peace of mind to its customers. The firm's dedication to customer satisfaction and excellence underscores its market reputation.

Role Description

This is a full-time on-site role for a Customer Relationship Management Manager, based in Bengaluru. The role involves managing and nurturing customer relationships, handling client communications, implementing effective customer retention strategies, analyzing market trends, and overseeing the sales processes. The CRM Manager is also responsible for ensuring customer satisfaction and maintaining a high standard of service to meet business goals.

Qualifications

• Strong Analytical Skills to interpret data and improve customer engagement strategies
• Excellent Communication and interpersonal skills to manage client relationships effectively
• Sales acumen with a focus on achieving and exceeding sales targets
• Knowledge of Market Segmentation to design targeted customer strategies
• Proficiency in Project Management to plan and execute CRM initiatives
• Ability to work collaboratively across departments to align customer strategies with business goals
• Experience in the real estate sector is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field