Customer Relationship Management Manager

ABOUT LEARNINGSHALA:

We are a distance learning portal for parents, students, and education industry professionals who are seeking information on various distance courses offered at several best universities in India and abroad. One can rely on the information on distance learning courses and universities shared on our portal. We have a dedicated team of admission counselors to assist students in gaining admission in distance learning courses in top-notch universities.

OFFICE ADDRESS:A-39, Sector 4 , Noida

JOB RESPONSIBILITIES:

Manage, mentor, and lead the customer support team to ensure high levels of customer satisfaction and retention

Develop and implement strategies to improve customer retention and reduce churn

Drive reference generation from satisfied customers and convert references into successful sales opportunities

Monitor team performance, set targets, and ensure achievement of retention and reference sales KPIs

Handle escalated customer concerns and ensure timely resolution

Build and maintain long-term relationships with key customers

Ensure accurate and timely updating of customer data and interactions in the CRM system

Coordinate with sales, operations, and marketing teams for smooth reference conversion and customer engagement

Prepare and share regular reports on retention metrics, reference generation, and team performance

Conduct regular training and performance reviews to improve team productivity and service quality