249 Customer Communication Jobs

As a Director of Sales & Marketing, you will be responsible for developing avenues of revenue generation within existing clientele and establishing a robust Customer Retention strategy to ensure consistent growth. Your primary focus will involve managing and nurturing strong relationships with customers, with close coordination with the Sales & Marketing Team, Plant, and Finance departments in Mumbai and Ahmedabad. Your key responsibilities will include building and enhancing engagement with current customers to drive sales and increase lifetime value. You will be tasked with designing and executing Customer Retention Strategy and Programs, optimizing business development plans, and achieving the company's sales objectives. Additionally, you will be in charge of creating and overseeing monthly, quarterly, and annual budgets for the Sales Team. In this role, you will need to manage customer segmentation, set relevant Key Performance Indicators (KPIs), and collaborate with customers to understand their business needs and objectives. Your duties will also involve identifying growth opportunities in key customer segments, effectively communicating product value through presentations and proposals, and overseeing customer communication programs across various channels. Furthermore, you will be expected to stay informed about geographical and industry-specific trends, assist in sales plan development, and provide regular reports on Business KPI performance. Ensuring full visibility into the sales pipeline, coordinating daily events, handling customer interactions for orders, price revisions, and delivery schedules, as well as managing sales order processes and dispatch details will be part of your daily tasks. Your role will also involve coordinating with the plant for material updates, resolving delivery-related issues, and generating necessary documentation for customer orders. By maintaining a proactive approach towards customer satisfaction and efficient sales operations, you will contribute to the overall success of the Sales & Marketing department. If you are a dynamic and strategic professional with a background in PGDM/MBA (Sales & Marketing) or equivalent, along with a Bachelor's degree in BBA/BBM or BTech, and possess a passion for driving revenue growth and customer retention, we invite you to join our team and make a significant impact in the Sales & Marketing domain.,

As a Customer Relationship Management (CRM) Executive, your primary responsibility would be to take care of the customers associated with the company. You will play a crucial role in contributing to overall customer satisfaction by promptly responding to emails and processing orders through phone calls. Your tasks will include handling customer queries related to the products, coordinating with clients from the initial allotment stage to possession, and ensuring the timely execution of agreements and allotments. Additionally, you will be responsible for managing transfers, addition, and deletion of applicant names. In order to achieve maximum customer satisfaction, you will need to address customer grievances, maintain long-term relationships, and proactively communicate with customers through demands, reminders, and collection of dues. Meeting collection targets and efficiently responding to all customer communication, both written and verbal, will be part of your daily responsibilities. Your role will encompass managing the entire CRM process, from post-sales activities to the handover phase, ensuring a seamless customer experience at every touchpoint. You will be expected to build custom segments and journeys to enhance customer retention across different segments, as well as create tailored journeys to activate users through CRM channels. Developing and nurturing relationships with new and existing clients will be essential to your success in this role. Your ability to provide the best possible solutions to customers and maintain high levels of customer delight will be key to fostering long-lasting relationships and driving business growth.,

The opportunity: The Hitachi Energy India Operations Center (INOPC) houses over 3,000 energy transition technologists in three locations from grid automation, transformers, high voltage products, grid integration and service businesses. Spread over 3,00,000 sq feet, with nearly 50,000 sq feet of dedicated lab space, the center brings under one roof diverse engineering capability that has been built over the years, fostering collaboration to advance the worlds energy system to be more sustainable, flexible and secure. INOPC supports Hitachi Energy units across 40+ countries to deliver projects in 80+ countries. We are technology leaders at the forefront of evolving the worlds future energy system. The rising energy consumption with changing lifestyles and rapid urbanization, is driving the need for affordable, reliable and sustainable energy. Our innovative technologies help to make the energy system more resilient, secure and safe. How you'll make an impact: - Review of document requirements as per project specifications and customer requirements during project handover from sales. - Develop and maintain a document control master list for every project, align with internal stakeholders and customer representatives. - Drive the completion, submission, and approval of key documents and keep track of every document transaction (through transmittals). - Understand and manage client EDMS system. - Coordinate and follow-up for all project-related drawings and other key document submissions/approvals and maintain an updated status of drawings and documents in the master file. - Prepare the documentation for customer submission and keep a track record of customer correspondence. - Keep project manager updated regularly on the document status during project reviews. - Participate in document approval status review meetings. - Act as the main contact for customers in projects for documentation-related topics. Support the Project Manager for drafting and submission of contractual letters to the customer. - Perform archiving/scanning/printing - including renaming, recording, and filing incoming hard or electronic copies of drawings & documents (Internal and External). - Ensure all management system documentation is the current version and easily accessible in hard files/digital records. - Develop/maintain document control processes for efficient project management. - Prepare documentation for Production handover and I&C handover. - Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. - Live Hitachi Energy's core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business. Your background: - Bachelor of Science, with document control experience of at least 4 years. - Must have working experience in project execution similar projects and a minimum of 2 years leading and coordinating with external customers. - Good interpersonal skills and ability to communicate effectively with all project stakeholders. - Ability to work on multiple projects and deliver quality results on time. - Good working knowledge of MS Office (Word, Excel, PowerPoint, SharePoint, etc.) and at least one type of document control system. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.,

As a Sales Consultant for TVS Mahindra (Truck & Bus) in Kozhikode, your primary responsibility will be to effectively communicate with customers through email, telephone, and in-person interactions. You will be tasked with understanding customer requirements and suggesting suitable vehicles that meet their specific needs. Your role will involve arranging test-drives and accompanying customers during these tests to ensure a seamless experience. One of your key objectives will be to achieve monthly sales targets by converting leads into successful sales. You will also be responsible for completing all necessary paperwork for each sale. Furthermore, you will play a crucial role in expanding the customer database and identifying potential sales opportunities. Collaboration with the service team is essential to ensure that sold vehicles are prepared to a high standard and delivered within the agreed timeline. The ideal candidate for this position should possess a minimum qualification of Plus Two, Degree, or Diploma, along with at least 1 year of experience in the sales field. This position specifically requires male candidates and is based in Kozhikode. In addition to a competitive salary, the benefits package includes cell phone reimbursement, commuter assistance, a flexible schedule, provided meals, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, and provident fund benefits. This is a permanent, full-time position with a day shift schedule that requires in-person work at the designated location. If you are interested in this opportunity, please contact 8124000708 for further details.,

As a skilled professional in the field, you will be responsible for planning, executing, and reporting on various tasks related to safety compliances, S&F, SLDC communication, training technicians, inverter and string fault troubleshooting, IMS audit preparation, closure, customer communication, and more. Your role will involve ensuring that all safety protocols are followed diligently and that all tasks are carried out efficiently and effectively. Additionally, you will be expected to provide training to technicians, troubleshoot any faults related to inverters and strings, prepare for IMS audits, and handle customer communication with professionalism and expertise. Your attention to detail, strong communication skills, and ability to work well under pressure will be crucial in ensuring the successful completion of all tasks assigned to you.,

As a financial service provider dedicated to offering quick, transparent, and affordable loans to individuals and entrepreneurs in India, Rupitol Finance Pvt. Ltd. is committed to creating an inclusive financial model that caters to the needs of underserved populations. Our vision revolves around enhancing personal and professional growth through accessible financial products, while our mission is focused on becoming the leading NBFC serving the underprivileged sector. We value collaboration with customers, associates, and employees to work towards achieving our dreams. We are currently seeking a qualified candidate for the position with the following qualifications: - Proficiency in Collections Management, Financial Analysis, and Customer Communication skills - Knowledge of collections policies and procedures - Strong problem-solving and negotiation abilities - Attention to detail and excellent time management skills - Bachelor's degree in Finance, Business Administration, or a related field The ideal candidate should possess a minimum of 4 to 5 years of experience in the NBFC sector. If you are passionate about making a difference in the financial services industry and have the necessary skills and qualifications, we welcome you to join our team at Rupitol Finance Pvt. Ltd.,

We are looking for an enthusiastic Sales Intern to join our sales team and contribute to our business growth. As an intern, you will assist in lead generation, sales operations, and customer relationship management. This role offers a valuable opportunity to gain practical experience in the sales field and develop essential skills for a future career in sales or business development. Responsibilities: - Actively seek out new sales opportunities through cold calling. - Contact potential or existing customers to inform them about a product or service. - Ask questions to understand customer requirements and close sales. - Set up meetings with potential clients and listen to their wishes and concerns. - Enter and update customer information in the database. - Keep records of calls and sales and note useful information. - Attend regular team meetings to clarify progress and performance-related expectations. Qualifications: - Currently pursuing a Bachelor's degree in Business, Marketing, Sales, or a related field. - Strong interest in sales, business development, or marketing. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office (Word, Excel, PowerPoint). - Strong organizational skills and attention to detail. - Ability to work both independently and in a team environment. - Driving license preferred. Preference to mail candidates. Job Types: Full-time, Internship Contract length: 3 months Ability to commute/relocate: Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Total work: 1 year (Preferred) Work Location: In person If you are interested, please speak with the employer at +91 8138916160.,

A Technical Support Executive is responsible for providing technical assistance to users, typically via phone, email, or chat, to resolve issues related to hardware, software, or other computer technologies. You will diagnose problems, find solutions, and document the process, often collaborating with other technical teams to ensure timely resolutions. Your key responsibilities will include troubleshooting and problem-solving by identifying and diagnosing technical issues and finding appropriate solutions. Additionally, you will be communicating with customers to understand their technical needs and provide clear, helpful guidance. Documenting technical issues, solutions, and customer interactions for future reference will be crucial. You should know when to escalate complex issues to higher levels of technical support. You may also be involved in training new users on software or systems. Installing, configuring, and maintaining computer systems and networks will also fall under your responsibilities. This is a full-time, permanent position. The preferred language for this role is English, and the work location is in person.,

This position is responsible for overall quality control of manufactured products, managing the QC team, and providing customer support for any quality-related or technical concerns to ensure 100% defect-free product supply to customers. The candidate should have a Diploma/BE in Electronics Chemical or B.Sc./M.Sc. in Chemistry with 4+ years of experience in quality control in any electronics manufacturing process industry. The ideal candidate should possess knowledge of quality control systems, defect analysis, customer communication, CAR ISO-5S, Six Sigma, MS Office, ERP knowledge, computer proficiency, and excellent communication skills. The location of the job is in Gandhinagar, and the department is PCB Quality. The candidate should be willing to work in general shift timings with flexibility based on production needs. Key Responsibilities: - Ensuring outgoing product quality with zero complaints from customers. - Implementing corrective measures in case of any deviation in process parameters and consulting the group leader for corrections. - Conducting daily root cause analysis for production defects/rejections from the previous day. - Preparing and presenting data for quality review in daily quality meetings. - Following up on random process parameters and operating guidelines for the entire production plan process. - Maintaining ISO documents for processes and production and conducting internal ISO audits. - Evaluating new raw materials and submitting feedback reports for every sample/new raw material received. - Recommending improvements in current production processes and resolving production process issues. - Communicating with customers regarding any quality-related observations/concerns or quality certificate/document needs. - Ensuring complete ownership of FQC-Electrical testing department (Output-Quality-Machine-Team). - Assisting in employee hiring, training, performance evaluation, retention, and termination activities.,

Genpact is a global professional services and solutions firm committed to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spread across 30+ countries, we are driven by curiosity, entrepreneurial agility, and the desire to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, empowers us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the role of Assistant Vice President, Insurance Claims Operations. We are looking for an individual with extensive domain expertise in P&C Insurance - Claims and a proven track record in managing service delivery for large operations. As the Assistant Vice President, your responsibilities will include: - Managing large P&C Claims operations efficiently - Being accountable for managing clients and internal stakeholders, and collaborating with them to successfully handle operational delivery - Driving the achievement and surpassing of all internal and customer key metrics - Planning and leading employee engagement, rewards, and recognition initiatives to enhance performance and reduce attrition - Developing staff through leadership competency assessments, promoting training and career planning, coaching for career development, and providing input into hiring decisions - Monitoring cluster performance against established standards, providing performance feedback on supervisors, and ensuring alignment of processes to minimize revenue loss by coordinating with other units - Ensuring compliance with department, business unit, and regulatory agency standards and practices - Cultivating a culture of continuous risk assessment, mitigation, and effective customer communication - Reviewing E2E metrics, identifying risks and opportunities, owning the standard process design and control environment - Driving transformation projects, including operations, digital asset implementation, standard methodologies framework, case studies, and benchmarking to enhance process efficiency and effectiveness - Building impactful customer relationships, improving Net Promoter Score, maintaining an existing book of business, and driving revenue growth Qualifications we are looking for: Minimum Qualifications / Skills: - Non-Technical Graduate - Relevant industry experience primarily in managing Insurance Claims operations Preferred Qualifications / Skills: - In-depth E2E understanding of P&C Claims - Previous experience in managing Claims + Underwriting functions and knowledge of Canadian Insurance will be advantageous - Excellent operating skills in people management, client management, and other operational frameworks - Exceptional verbal and written communication and presentation skills, including the ability to prepare and present independently and confidently to senior leadership within Genpact and client organizations - Proven track record of leveraging lean Six Sigma framework for continuous performance improvement - Sound knowledge of various digital technologies in the market, such as RPA, AI, NLP, and ML, with experience in implementing one or more of these technologies being a plus - Exposure to systematically evaluating business opportunities and an ambitious attitude to build on existing capabilities - Strong cross-functional collaboration skills If you believe you possess the qualifications and skills we are looking for, we encourage you to apply for the position of Assistant Vice President, Insurance Claims Operations.,

As an Electronic Repair Engineer at our facility, you will play a crucial role in diagnosing and repairing electronic products to ensure their high quality and full functionality. Working both independently and as part of a team, you will oversee the entire repair process, from identifying faults to conducting soldering and maintaining repair standards. Your responsibilities will include fault-finding, soldering, and ensuring that all repaired products meet our stringent quality requirements. Your key responsibilities will involve diagnosing and repairing electronic components, conducting component-level troubleshooting, utilizing soldering skills for high-precision repairs, operating test equipment for fault diagnosis, documenting repair processes accurately, communicating with customers to provide updates, and adhering to repair standards and guidelines. To excel in this role, you should possess a recognized electronic qualification, have a deep understanding of electronic circuitry and systems, be proficient in soldering techniques, demonstrate strong analytical and troubleshooting skills, and have experience in using test equipment. Additionally, you should have excellent English language skills for effective communication with clients. Preferred skills include industry knowledge related to CNC machine tooling systems, PLC, HMI PLC, HMI PC, industrial computers, and drives, as well as familiarity with ESD and IPC repair standards. The role offers the opportunity to work with a diverse range of electronic systems and technologies in a collaborative environment that promotes growth and learning. This full-time position is suitable for individuals with a minimum of 2 years of relevant work experience and requires relocation to Germany for training before moving to the UAE. If you are passionate about electronics, enjoy problem-solving, and have hands-on experience in fault-finding and repair processes, this role is an ideal fit for you.,

As a Sales Executive specializing in Diesel Genset emission control devices (RECD or Dual Fuel) for our Noida location, your primary responsibility will be to drive sales and marketing efforts. You will be tasked with generating leads, communicating with customers through various channels, managing pre and post-sales operations, addressing customer queries specifically related to Retrofit Emission Control Devices, and ensuring efficient follow-up on purchased orders. Your role will involve creating quotations, processing orders, and conducting customer visits for offer follow-ups. Additionally, you will collaborate closely with the installation team upon order receipt to ensure seamless customer service. The ideal candidate for this position must hold a Bachelor's degree and have at least 2-3 years of experience in sales management. A successful track record of consistently meeting and surpassing sales targets is essential. Strong analytical and problem-solving skills will be crucial in effectively carrying out your duties and responsibilities.,

As a Trainee in the Marketing Department of a Pharmaceutical industry, you will be responsible for assisting in developing marketing strategies and campaigns to promote company products and services. Your role will involve conducting market research to identify trends, competitor activities, and customer preferences. Additionally, you will collaborate with sales and product teams to create promotional materials. Your tasks will include supporting the execution of day-to-day marketing activities and ensuring timely completion of assigned tasks. You will arrange personal meetings, emails, and calls with all customers, send quotations, and generate business. Moreover, you will be responsible for arranging timely shipments of all products and informing customers accordingly. Your role will also involve resolving customer issues, queries, and complaints effectively. As a fresher with a qualification in B Pharmacy, M Pharmacy, or MBA in Marketing, you will have the opportunity to gain hands-on experience in the pharmaceutical marketing industry. This role will provide you with valuable insights into the marketing strategies and activities within the pharmaceutical sector, helping you develop essential skills for a successful career in marketing.,

end-to-end product development from RFQ to SOP Coordinate with design, tooling, foundry, and machining teams Develop project timelines, BOMs, and process plans Manage customer communication, PPAP/APQP. feasibility studies, DFM/DFA ,

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations, and improving customer experience through proactive decisions and escalations. In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" culture. Your expertise in customer communication and complaint handling will complement the tools at your disposal, ensuring we fulfil our customer promises, get unhappy path visits back on track, providing a first-class service to our engineers and customers, ensuring we get the right engineer to right job, when our customers need us. What are we looking for Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flowManage challenging visit journeys and contact customers to confirm visit date suitability.Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requestsOversee customer journeys requiring additional support and attention.Respond to internal customer inquiries and manage expectations effectively.Support ad-hoc requests from various business areas and keep stakeholders informed.Represent the Real Time Workflow Team in various meetings.Monitor, Amend, control & highlight Area PerformanceAssist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyRespond to Client queries and escalations on email & PhoneProvide daily updates to Field Managers and internal reports regarding routing-related issues, at-risk jobs, and incomplete activities.Assist with team-specific activities, including Mailbox & MS teams group channelAssist with monitoring team and individual area performanceExperience:2+ years in dispatch and field services. Excellent Customer Communication Skills, proficiency in complaints handling, experience in case management, and ability to manage multiple workstreams.Education:Any Graduates, however, ask for a passion for learningTechnical Skills: Proficiency in customer management and field services systemsCommunication:oExcellent English verbal and written communication abilities, exceptional interpersonal skills.oGood understanding of UK geography to support region-specific tasks and communication.Collaboration:Excellent stakeholder management skills to raise issues and ensure KPIs are met, balancing business needs. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations, and improving customer experience through proactive decisions and escalations. In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" cultureYour expertise in customer communication and complaint handling will complement the tools at your disposal, ensuring we fulfil our customer promises, get unhappy path visits back on track, providing a first-class service to our engineers and customers, ensuring we get the right engineer to right job, when What are we looking for Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flowManage challenging visit journeys and contact customers to confirm visit date suitability.Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requestsOversee customer journeys requiring additional support and attention.Respond to internal customer inquiries and manage expectations effectively.Support ad-hoc requests from various business areas and keep stakeholders informed.Represent the Real Time Workflow Team in various meetings.Monitor, Amend, control & highlight Area PerformanceAssist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyRespond to Client queries and escalations on email & PhoneProvide daily updates to Field Managers and internal reports regarding routing-related issues, at-risk jobs, and incomplete activities.Assist with team-specific activities, including Mailbox & MS teams group channelAssist with monitoring team and individual area performance Experience:2+ years in dispatch and field services. Excellent Customer Communication Skills, proficiency in complaints handling, experience in case management, and ability to manage multiple workstreams.Education:Any Graduates, however, ask for a passion for learningTechnical Skills: Proficiency in customer management and field services systemsCommunication:oExcellent English verbal and written communication abilities, exceptional interpersonal skills.oGood understanding of UK geography to support region-specific tasks and communication.Collaboration:Excellent stakeholder management skills to raise issues and ensure KPIs are met, balancing business needs. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Customer Communication Management Solutions Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Communication Management Solutions.- Strong understanding of application development methodologies.- Experience with user interface design and user experience principles.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with integration techniques for various software applications. Additional Information:- The candidate should have minimum 5 years of experience in Customer Communication Management Solutions.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Customer Communication Management Solutions Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in testing and troubleshooting to ensure the applications function as intended, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Communication Management Solutions.- Strong analytical and problem-solving skills.- Experience with application development frameworks and methodologies.- Ability to work collaboratively in a team environment.- Familiarity with user interface design principles. Additional Information:- The candidate should have minimum 3 years of experience in Customer Communication Management Solutions.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Customer Communication Management Solutions Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned with business objectives. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Communication Management Solutions.- Strong understanding of application development methodologies.- Experience with software configuration and customization.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with integration techniques for various applications. Additional Information:- The candidate should have minimum 5 years of experience in Customer Communication Management Solutions.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Job Description: 1. Customer Communication- Be the key point of contact for customer SQE / purchasing staff with regards to quality matters. Build good relationships with customer contacts 2. Arrange the customer SQE onsite audit 3. Customer Complaints -Ensure that customer complaints are reported and actions are taken in as per plan. Lead 8D activity to ensure good Root Cause analysis and effective corrective / preventive actions. Carry out verification of effectiveness of actions taken 4. Containment Support -When it is necessary organize and lead onsite sorting / inspection of defective product at customers and production site. Plan and execute sorting or rework activity to maximize efficiency in support of customer build plans and minimize cost. 5. Internal Communication - Ensure effective communications with both Operations and Sales staff to ensure that customer complaints, corrective actions or other specific instructions are solved. 6. Process Control Participate in development of FMEAs and Process Control plans to ensure robust process controls are implemented to ensure customer requirements are met, and submit customer approval if there is any change. 7. Manage QA engineer such as KPI, Task monitor, Improvement etc.

As a Technical Support Specialist, you will play a crucial role in providing timely and effective technical assistance to customers. Your responsibilities will include troubleshooting and resolving technical issues related to the product, installing and implementing new programs, upgrading operating systems and hardware, taking data backups, and conducting recovery processes. You will be responsible for analyzing customer problems, diagnosing root causes, and implementing solutions to resolve issues promptly. It is essential to keep customers proactively informed and maintain a professional and courteous demeanor during all interactions. Developing a deep understanding of the product or service offerings is crucial for providing accurate and relevant support. You must stay updated on product changes, updates, and new features to deliver high-quality assistance to customers. In cases of complex technical issues, you will need to escalate them to the appropriate teams within the organization for further investigation and resolution. Following up with customers to ensure that escalated issues are resolved satisfactorily is also part of your role. Feedback collection from customers regarding their service experiences will be essential for continuous improvement. Collaboration with cross-functional teams, including logistics, to ensure defective or unused goods parts are returned immediately after the call is required. You should also be able to check environmental parameters such as earthing for the proper functioning of the product. To qualify for this position, you should have a Diploma/Degree and 1-3 years of relevant experience. Knowledge of desktop operating systems like MS Windows, product problem symptoms, associated root causes, hardware installation, troubleshooting, and maintenance is essential. Proficiency in networking concepts, protocols, and troubleshooting, as well as experience with software installation, configuration, and support, are required. Additionally, familiarity with antivirus software, firewalls, and security best practices is beneficial for this role.,

As a Director in Sales & Marketing, your primary responsibility will be to develop avenues of revenue generation within the existing clientele and build a robust Customer Retention strategy for consistent growth. It is crucial to manage good relationships with customers to ensure customer satisfaction and loyalty. Your role will involve building and maintaining strong engagement with existing customers to increase sales and lifetime value. You will be required to design and implement Customer Retention Strategy and Programs to enhance customer loyalty. Additionally, you will be responsible for the performance and optimization of all plans and strategies aimed at developing business and achieving the company's sales goals. In this position, you will play a key role in preparing and managing monthly, quarterly, and annual budgets for the Sales Team. Customer segmentation and setting Key Performance Indicators (KPIs) accordingly will be part of your responsibilities. You will collaborate with customers to understand their business needs and objectives, profiling customer-centric data. Identifying opportunities to grow the customer database in key segments and effectively communicating the product value through presentations and proposals are essential tasks. You will also manage customer communication programs across multiple mediums, tracking and measuring performance and impact. Understanding geographical and industry-specific landscapes and trends will be important to tailor strategies effectively. You will assist in the development of the sales plan, prepare forecasts, and provide KPI reporting for upper management to aid in organizational planning, financial forecasting, budget setting, and strategic planning. Furthermore, you will ensure the production of regular reports on Business Key Performance Indicator (KPI) performance and provide full visibility into the sales pipeline at every stage of development. Daily calendar planning for the day's events and coordinating with customers for various tasks such as repeat orders, order revisions, price revisions, delivery schedule confirmations, and new developments will be part of your routine. Your role will also involve sharing proforma invoices with customers for order processing, preparing purchase orders on behalf of customers when required, and managing sales order management in SFDC for assigned customers. Coordinating with the plant contact person for material status updates, sharing dispatch details and invoices with customers, and confirming material delivery will be crucial. In case of any complaints regarding material delivery or quality, you will need to coordinate with customers and generate case and credit notes in SFDC when necessary. Additionally, coordinating with the plant for advance planning of raw materials and stock-keeping orders will be part of your responsibilities in this role. This position falls under the Sales & Marketing category and requires a PGDM/MBA (Sales & Marketing) or Graduation in BBA/BBM or BTech. If you are passionate about driving revenue growth, fostering customer relationships, and leading strategic initiatives in sales and marketing, this role offers an exciting opportunity to make a significant impact.,

We are looking for an innovative Associate Product Manager to join our product team and ensure the competitiveness of our products. Your responsibilities will include analyzing consumer behavior and industry trends, evaluating feedback on our products, and addressing any product defects. To excel in this role, you must be able to provide valuable product insights and strategies. Successful Associate Product Managers are industry experts who can identify new product features that give businesses a competitive advantage. As an Associate Product Manager, you will report to the Product Manager and work closely with the product development team. Your tasks will involve gathering product data such as web analytics, statistics, and consumer trends, analyzing consumer research data, and documenting product defects. You will be responsible for identifying enhancements to product features, aligning them with business objectives, and preparing project status and risk management reports. Additionally, you will develop marketing strategies for improved product features, train internal departments on new features, assist customers, and establish effective communication and feedback channels. We welcome individuals aged between 18 to 30 years who are proficient in the Tamil language, including freshers and college students. This position offers opportunities for full-time, part-time, and work-from-home arrangements. Job Type: Full-time, Fresher Benefits: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Additional Benefits: - Performance bonus - Yearly bonus Work Location: In person,

The main objective of this position is to develop revenue generation opportunities within the existing clientele while establishing a robust Customer Retention strategy to ensure consistent growth and maintain positive relationships with customers. This role falls under the Sales & Marketing department and reports directly to the Director, with close coordination with the Sales & Marketing Team, Plant, and Finance departments. The job locations for this role are Ahmedabad and Kolkata. Candidates for this position are required to have a PGDM/MBA in Sales & Marketing or a Graduation degree in BBA/BBM or BTech. Key responsibilities include building and nurturing strong relationships with existing customers to drive sales and enhance customer lifetime value. The individual will design and execute Customer Retention Strategy and Programs, optimize business plans and strategies to achieve sales targets, and manage budgets for the Sales Team. Additionally, they will work on customer segmentation, collaborate with customers to understand their needs, identify growth opportunities, and effectively communicate the value of products. The role involves coordinating with customers for various purposes such as repeat orders, price revisions, and delivery schedules, as well as managing sales order processes and customer complaints. The individual will also be responsible for generating reports on Business KPI performance, providing visibility into the sales pipeline, and daily calendar planning. This position requires a deep understanding of specific geographies and industry trends. The candidate will be involved in forecasting, KPI reporting, and strategic planning, as well as managing customer communication programs and tracking their performance. Proactively engaging with customers, coordinating with internal teams, and ensuring smooth delivery processes are also key aspects of this role. The salary for this position is competitive and offers the best in the industry. It falls under the Job Category of Sales & Marketing.,

Regulatory Affairs associate with knowledge in Indian Market. Customer & Regulatory communication and responses, Vendor qualification, Tracking of changes, Preparation of DMF's, Regulatory Affairs with knowledge in Indian Market. Required Candidate profile Candidates from Pharma background only with experience in Regulatory Affairs on Indian Market.