Customer Relationship Management Manager

Location: Rai, Sonipat, Haryana | Full time

Company Description

Glocot Group unites the expertise of its three entities: Glocot Chemicals Private Limited, Glocot Industries Private Limited, and Glocot Silicone Private Limited. Renowned for manufacturing custom polymers tailored to industrial needs, Glocot Group serves over 3,500 customers worldwide with a product range spanning across 10+ industries. Established in 1993, the company operates with strong in-house R&D capabilities, three manufacturing units, and deep expertise in over five distinct polymer chemistries. Glocot Group is a leader in India's polymer manufacturing landscape, delivering innovative and high-quality solutions.

Customer Relationship Management (CRM) Manager

Key Responsibilities

• Develop and implement CRM strategies to enhance customer satisfaction, loyalty, and retention.
• Collaborate with sales, marketing, and service teams to streamline customer touchpoints and ensure a seamless customer experience.
• Analyze customer data and behavior to identify trends, opportunities, and areas for improvement.
• Drive personalized communication initiatives through automated workflows, email campaigns, and loyalty programs.
• Act as the key liaison between customers and internal departments to resolve queries and enhance service quality.

Qualifications & Skills

• Bachelor’s or Master’s degree in Business Administration, Marketing, or related field.
• 4+ years of experience in CRM, customer success, or marketing roles (preferably in B2B or manufacturing industries).
• Analytical mindset with experience in data-driven decision-making.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work cross-functionally and thrive in a fast-paced, growth-oriented environment.

Why Join Glocot Group

• Work with a forward-thinking company driving innovation in the silicone industry.
• Opportunity to influence customer engagement strategies at a global scale.
• Collaborative, inclusive, and innovation-driven work culture.
• Competitive compensation and professional growth opportunities.

Estimate salary to be provided

Rs 25000-30000 per month.

Interested?

If you’re passionate about building meaningful customer relationships and driving measurable business impact, we’d love to hear from you!

info@glocotsilicone.com