Customer Relationship Management Manager

As a Customer Relationship Management (CRM) Manager located in Nagpur, your role will involve overseeing the daily management of customer databases, collaborating with the sales team to enhance client engagement, and developing strategies for customer retention. Your responsibilities will include analyzing customer data, segmenting markets for effective targeting, and managing customer interaction projects to ensure timely delivery and success. It is crucial for you to collaborate with other departments to align customer relationship efforts with the overall business goals. Key Responsibilities: - Analyze customer data to derive meaningful insights - Coordinate with the sales team to enhance client engagement - Develop strategies for customer retention - Segment markets for effective targeting - Manage customer interaction projects for timely delivery and success - Collaborate with other departments to align customer relationship efforts with business goals Qualifications: - Strong analytical skills to interpret data for decision-making - Effective communication skills to liaise between teams and interact with clients - Sales expertise with a focus on driving customer retention and business growth - Knowledge of market segmentation to tailor approaches for diverse client groups - Proficiency in project management to organize and execute customer-focused initiatives - Experience with CRM tools and platforms (preferred) - Bachelor's degree in Business Administration, Marketing, or a related field,