Customer Relationship Management Manager

As a Client Relationship Manager, your role involves ensuring all leads of the clients are followed up after placing orders and providing after-sales service to existing clients to ensure their satisfaction. You should always seek honest feedback from clients and be dedicated to servicing them from order placement to collection. Your responsibilities include resolving client queries, providing support on company products/services, and serving as a point of contact for complaints and escalations. Key Responsibilities: - Follow up on all client leads and orders - Provide after-sales service to ensure client satisfaction - Obtain honest feedback from clients - Resolve client queries and questions - Support clients with information about company products/services - Act as a point of contact for complaints and escalate issues as needed - Understand client queries and provide solutions promptly - Maintain a polite disposition and communicate confidently with colleagues and clients - Proactively address client needs - Demonstrate thorough knowledge of products/services - Be available on calls as needed Qualifications Required: - Polite demeanor - Ability to follow up rigorously - Strong communication skills (both verbal and written) - Ability to understand client needs and respond accordingly - Proactive approach to client relationship management - In-depth knowledge of company products/services - Availability to communicate with clients via calls Additional Company Details: N/A,