Customer Relationship Management Manager

Customer Relationship Management (CRM)

Role & responsibilities

To manage end-to-end customer relationship activities by ensuring timely resolution of customer queries and complaints, driving collections and registrations, and delivering superior service standards that enhance customer satisfaction, loyalty, and referrals.

Preferred candidate profile

• Handle customer queries and complaints within defined TATs, ensuring effective resolution and high satisfaction levels.
  
• Proactively follow up with customers for timely collection of demand, interest, TDS, and GST.
  
• Coordinate and manage agreement registration processes, ensuring accuracy and regulatory compliance.
  
• Maintain detailed customer profiling to support personalized engagement and service delivery.
  
• Drive customer loyalty initiatives and referral lead generation programs.
  
• Ensure strict adherence to internal processes, policies, and service quality standards.
  
• Deliver consistent, high-quality customer service aligned with organizational benchmarks and expectations.
  
• Collaborate with internal stakeholders (Sales, Legal, Finance) to ensure seamless customer experience.

Preferred Experience

• Prior experience in the

  Real Estate industry

  .
• Exposure to

  Land / Plotted Development

  projects will be an added advantage.
• Experience in customer collections, registrations, and post-sales operations.