69 Customer Loyalty Jobs

Role & responsibilities Key Responsibilities Develop retention strategies to increase customer retention, loyalty and minimize churn rates. Collaborate with cross-functional teams including product, data, sales to align retention efforts with overall business objectives. Utilize Webengage platform to design and execute targeted engagement campaigns across various channels such as email, push notifications, and in-app messages. Analyse customer data and behaviour to identify opportunities for personalized communication and proactive intervention. Monitor key performance indicators (KPIs) related to retention and engagement, and provide regular reports and insights to stakeholders. Continuousl...

Role & responsibilities Key Responsibilities Develop retention strategies to increase customer retention, loyalty and minimize churn rates. Collaborate with cross-functional teams including product, data, sales to align retention efforts with overall business objectives. Utilize Webengage platform to design and execute targeted engagement campaigns across various channels such as email, push notifications, and in-app messages. Analyse customer data and behaviour to identify opportunities for personalized communication and proactive intervention. Monitor key performance indicators (KPIs) related to retention and engagement, and provide regular reports and insights to stakeholders. Continuousl...

Sr Manager/AGM Customer Relationship Management (CRM) About the Role We are seeking a highly experienced and strategic Sr. Manager/AGM of CRM to lead our customer relationship and engagement initiatives. This pivotal role will be responsible for managing the entire customer lifecycle, from initial inquiry to post-treatment follow-up. You will leverage data and technology to create personalized, high-impact campaigns. A deep understanding of cohort-based marketing is essential for this role, as you will segment and engage patient groups based on their specific behaviors and journeys. You will report to the Head of Marketing and be based in Kurla, Mumbai. What Youll Own 1. CRM Strategy and Lif...

Client of Career Planet Consultancy is hiring for Loyalty and Referral Manager for MNC Real Estate in Pune at YERWADA / SB Road / BANER / NIBM location. Looking for extremely smart, good looking, energetic and tech savvy candidates who can manage hands-on approach to develop and manage customer loyalty and referral initiatives. Your insights and actions will enhance customer retention while driving program engagement. Looking for candidates with vast experience in handling Customer Retention & Loyalty in Real Estate Industry for Pune location. ONLY PUNE / MUMBAI CANDIDATES APPLY. Highly dependable and trustworthy. Efficient in working to ensure work is done within specified timelines. Send u...

As a highly motivated and customer-focused professional, you will be responsible for leading Customer Experience (CX) initiatives to enhance customer satisfaction, build loyalty, and drive overall business growth. Acting as the voice of the customer, you will ensure seamless, consistent, and delightful experiences across all touchpoints. Key Responsibilities: - Develop and implement customer experience strategies aligned with organizational goals. - Serve as the customer advocate, representing their needs and expectations in business decisions. - Map and analyze customer journeys to identify pain points and opportunities for improvement. - Collaborate with cross-functional teams to deliver c...

Job Description: The Customer Success role at Info Edge India Ltd for IIMJOBS focuses on ensuring a positive experience for users through effective onboarding, support, and relationship management. The primary objective is to drive user engagement, satisfaction, and retention. Responsibilities include understanding customer needs, providing tailored solutions, conducting regular check-ins, and gathering feedback to facilitate continuous improvement. This role also involves collaborating with cross-functional teams to enhance product offerings and resolve customer issues. Key Responsibilities: - Onboard new customers and ensure they have a smooth transition to the platform. - Act as the prima...

Manage and optimize loyalty program operations, campaigns, and data analysis. Drive enrollment, engagement, and retention. Resolve member issues, track KPIs, and recommend improvements. CRM experience and customer-focused mindset required.

Role & responsibilities The Loyalty & Referral Sales Executive is responsible for engaging with existing customers to build long-term relationships, generate referrals and walk-in. To engage existing customers and drive business. Generate referrals from current customers by utilising the existing database. To achieve sales targets by converting opportunities through cold calling. Building strong relationships with clients. Make outbound calls to existing and past customers to build rapport and encourage referrals or repeat purchases. Promote referral programs and explain incentives to customers effectively. Schedule and confirm walk-in visits or site visits for referred clients or returning ...

As a part of our luxury jewellery brand team, you will play a key role in the international market. Your primary responsibilities will include: - Demonstrating a customer-obsessed approach to establish trust and credibility through meaningful conversations. - Identifying and advocating for opportunities to enhance the Angara experience continuously. - Focusing on driving customer retention, minimizing churn rate, and elevating overall customer satisfaction levels. - Providing customers with a range of product options, suggesting alternatives, and offering customizations to meet and exceed sales targets. - Cultivating customer loyalty for both current and future transactions, ensuring repeat ...

As a Loyalty Program Manager at Elevatoz Loyalty, you will play a crucial role in designing, launching, and optimizing channel loyalty, customer loyalty, and employee rewards programs. Your primary focus will be on engaging channel partners and customers through innovative program design and state-of-the-art technology solutions. Located in Gurgaon, this full-time on-site role requires strong analytical skills, loyalty marketing expertise, and program management capabilities. You will be responsible for developing strategies that drive desired results while ensuring effective program execution. Your role will involve creating and implementing loyalty programs that resonate with the target au...

As a Loyalty Manager at our company, you will play a crucial role in developing, managing, and optimizing our customer loyalty programs. Your primary responsibility will be to create innovative strategies to enhance customer retention, engagement, and brand loyalty. By collaborating closely with cross-functional teams, you will ensure the success of our loyalty initiatives and foster meaningful relationships with our customers. Your key responsibilities will include designing, implementing, and overseeing customer loyalty programs that drive engagement and retention. You will work alongside the marketing team to develop personalized campaigns targeting existing customers and encouraging repe...

As a Team Leader & Development Manager, you will be responsible for recruiting, training, and mentoring a team of agents/advisors. Setting performance goals, monitoring achievements, and providing coaching, motivation, and skill development for agents will be key aspects of your role. In the area of Sales & Business Development, you will be required to develop and implement strategies to achieve sales targets, drive revenue growth through new client acquisition and retention, and ensure that agents follow best practices in sales and customer service. Performance Monitoring & Reporting will also be a critical part of your responsibilities, including tracking sales performance, providing regul...

Hiring for Business Development Manager - 1. BDM-Loyalty Program Location -Bangalore Exp req-3 yrs 2. BDM- Corporate Gifting Location : Noida Exp Req-3 yrs Role & responsibilities Develop new business opportunities at all stages of the sales cycle to include targeting, prospecting and presenting compelling business propositions. Work effectively with C-Level decision makers, i.e. Chief Marketing Officer, CFO, CTO, VPs, Directors and other potential customers, to develop long term strategic relationships. Effectively manage large scale, complex contracts negotiations and close new business deals. Mandatory Requirement: MBA Loyalty Marketing/Sales background New Lead Generation Corporate Clien...

As a dynamic and experienced Product Manager & Technical Lead, you will be responsible for owning and driving the end-to-end digital product roadmap across mobile, web, and Salesforce platforms. This hybrid role combines the strategic vision of a Product Manager with the technical leadership of a Delivery Lead to ensure successful, scalable, and customer-centric digital experiences. You will play a critical role as the bridge between business stakeholders and technical teams, overseeing product strategy, agile delivery, technical feasibility, and stakeholder engagement. In this role, your key responsibilities will include defining and managing the product vision and roadmap in alignment with...

As a Service Officer in Branch Banking, your key responsibilities will revolve around Cash Management including both Cash and Non-cash transactional activities. You will be required to address customer needs related to cash, DDs, cheque deposits, and provide general information efficiently. It is crucial to maintain the speed and accuracy of transactional processes while also being attentive to potential business opportunities. Your primary focus will be on delivering a high-quality customer experience that fosters loyalty and positive word of mouth. Attention to detail is key in this role, along with excellent grooming, presentation, and communication skills. You should possess a curiosity ...

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities - Set and execute sales performance goals to increase profitability - Hire, train, and assess store employees" productivity and performance - Maintain an orderly and presentable appearance of the store - Oversee stock and store operations Qualifications - High school education or equivalent experience - 2+ years" store management experience - Customer-centric with a positive attitude,

Role & responsibilities CRM Manager / Administrator CRM Analyst CRM Developer Sales/Marketing CRM User Customer Support CRM User Kindly Share Updated Resume at t.globalzonehr@gmail.com

The Marketing Manager will be responsible for managing our brand and image, driving sales and traffic, and creating marketing plans to increase customer engagement and loyalty. Please send your cv to lakshmik@theorganicworld.com Required Candidate profile Expertise in marketing strategy, planning, and execution. Experience - 5 to 8 years in Retail FMCG Marketing. Experience in Store visit store operations and Marketing. only females can apply

As a Customer Relationship Manager (CRM), your role is pivotal in bridging the gap between the customer and the brand you represent. Your responsibilities revolve around ensuring that every interaction point throughout the customer journey is engaging, efficient, and effective. By excelling in your position, you have the opportunity to elevate customer satisfaction rates, foster customer loyalty, and generate valuable referrals from satisfied clients. A significant aspect of your job involves designing and enhancing the customer experience. This process commences with gaining a deep understanding of each customer and their individual requirements. Subsequently, you are tasked with establishi...

As a seasoned Chief Customer Officer (CCO) with strong experience in the mobile industry, you will be leading customer service operations at our mobile repair centre in Hyderabad. Your main responsibility will be to ensure a seamless customer experience, enhance service standards, and boost customer satisfaction and loyalty across all touchpoints. Your key responsibilities will include overseeing end-to-end customer service operations at the repair centre, ensuring timely and quality resolution of customer issues, complaints, and escalations, developing and implementing customer service protocols, SOPs, and feedback systems, monitoring daily customer interactions across walk-ins, calls, and ...

The Sales Consultant role involves selling new vehicles to customers in order to meet Volume and Customer Satisfaction targets. You will assist customers in identifying their vehicle requirements and guide them through the financing process when necessary. By embodying professionalism, trustworthiness, sincerity, a positive attitude, and a business-like demeanor in all customer interactions, you will aim to enhance customer loyalty and elevate Customer Satisfaction levels. The ideal candidate for this position should have experience in EV City, Bangalore. A Graduate degree in a Technical or Non-Technical field, along with a Sales and Marketing qualification, would be considered an added adva...

The Sales Consultant role involves selling new vehicles to meet Volume and Customer Satisfaction targets. You will assist customers in identifying their vehicle requirements and guide them through financing procedures as needed. It is crucial to cultivate customer loyalty and enhance satisfaction levels by consistently demonstrating professionalism, trustworthiness, sincerity, positive demeanor, and a professional appearance in all interactions with customers. The ideal candidate should have prior experience in EV City, Bangalore. A Graduate degree in a Technical or Non-Technical field is required, while additional qualifications in Sales and Marketing would be beneficial. This position has ...

The role requires providing prompt and accurate customer service to all clients by addressing concerns, queries, issues, complaints, and processing sales orders and product information requests. It involves preparing reports by accessing account databases, analyzing information, and delivering precise data. When faced with complex customer interactions exceeding one's scope, the responsibility includes escalating these matters to the designated party. In times of system downtimes, the position involves making callbacks to customers and ensuring that necessary customer care procedures are followed during the call-backs. Staying updated with the latest account information through email updates...

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities - Set and execute sales performance goals to increase profitability - Hire, train, and assess store employees" productivity and performance - Maintain orderly, presentable appearance of the store - Oversee stock and store operations Qualifications - High school education or equivalent experience - 5+ years" store management experience - Customer centric with a positive attitude,

As a candidate for this Permanent, Part-Time position at IKEA, you will be valued for your passion in delighting customers and your ability to think differently to achieve greatness. You understand the importance of creating an inclusive and accepting work environment where every individual feels respected and valued. Your primary responsibility will be to create a positive customer experience by ensuring accurate transactions and orders while recording information precisely for future analysis. You will be expected to meet customers" needs, independently solve problems, and escalate issues to a manager when necessary. Building customer loyalty through a positive shopping journey and fosteri...