Customer Relationship Management Manager

Company Description

Diligent Corp is a leading real estate consulting firm based in Bangalore, established in May 2018. Renowned for its professionalism and strong client relationships, the company collaborates with reputed developers to offer expertise in residential properties, home loan assistance, and home interiors. Diligent Corp strives to provide unbiased property reviews and comprehensive solutions, ensuring clients make well-informed decisions. The company is committed to expanding its networks in the Indian and global markets, catering to both local clients and Non-Resident Indians (NRIs).

Role Description

This is a full-time, on-site role based in Bengaluru for a Customer Relationship Management (CRM) Manager. The CRM Manager will oversee customer relationships and communication, create strategies for client retention, manage sales pipelines, and handle market segmentation to enhance customer engagement. The role also involves monitoring data analytics, collaborating with the sales team, and ensuring client satisfaction by delivering tailored solutions and services.

Qualifications

• Strong Analytical Skills to interpret data, identify trends, and make data-driven decisions.
• Excellent Communication skills to build and maintain client relationships and collaborate with teams effectively.
• Experience in Sales and Market Segmentation to drive customer acquisition and ensure customer satisfaction.
• Proficiency in Project Management for planning, executing, and managing multiple client-related initiatives.
• Familiarity with CRM software and tools is an advantage.
• Problem-solving ability, attention to detail, and a customer-focused mindset.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.