Customer Relationship Management Manager

Job Description

Company Description Kavitha Gold & Diamonds is a renowned chain of jewelry, known for its dazzling gems and exquisite designs. With a legacy of five decades, Kavitha offers timeless pieces that reflect unique styles and cherished moments. The collection showcases the finest craftsmanship in gold, silver, diamond, and platinum jewelry. Each piece exemplifies Kavitha's commitment to quality and customer satisfaction, making it the perfect destination for finding jewelry that will sparkle for generations. Role Description This is a full-time, on-site role for a Customer Relationship Management Manager located in Thrissur. The CRM Manager will be responsible for maintaining customer satisfaction, developing and implementing customer relationship strategies, and analyzing customer data to improve services. Other day-to-day tasks include overseeing the CRM process, collaborating with sales and marketing teams, managing customer feedback, and driving customer loyalty programs. Qualifications Strong Analytical Skills for data analysis and strategy formulation Excellent Communication skills for interacting with customers and team members Experience in Sales and Market Segmentation Proficient in Project Management to oversee CRM initiatives Ability to work independently and collaboratively in a team environment Bachelor's degree in Business Administration, Marketing, or a related field is preferred Experience in the jewelry or luxury goods industry is a plus