Customer Experience Specialist

We Are Looking For:

Container Sales Customer Experience team

This position will be a fixed-term contractual role for a duration of 11 months, employed directly on the company payroll.

Minimum 2–3 years of experience in operations, with excellent verbal and written communication skills

Key Responsibilities

Customer Focus & Stakeholder Support

• Deliver friendly and professional customer service to internal and external stakeholders worldwide.
• Respond to customer inquiries via email, phone, or chat, ensuring timely and accurate resolution.
• Support the maintenance and updating of Standard Operating Procedures (SOPs) in collaboration with the compliance team.
• Assist in identifying areas for improving customer experience and service quality.
• Participate in customer onboarding and implementation support activities.
• Join regular calls with international customers and internal teams to review service performance and gather feedback.
  

Data Awareness & Reporting

• Maintain accurate records of customer interactions and service requests.
• Assist in preparing basic reports and summaries using Microsoft Excel and PowerPoint.
• Learn to work with customer data to identify common issues and suggest improvements.
• Exposure to tools like Power BI, Power Automate, and SQL is a plus.
  

Team Collaboration

• Work closely with team members to ensure smooth service delivery.
• Share learnings and best practices with peers.
• Participate in team meetings and engagement activities.
  

Operational Support

• Support after-sales processes related to container delivery and order fulfilment.
• Coordinate with depots and terminals to track and follow up on container movements.
• Help resolve basic issues related to delays or documentation.
• Escalate process improvement ideas to the relevant teams
  

Ideal Candidate Profile

• Experience in communicating with global stakeholders, vendors, and customers.
• Strong interpersonal and communication skills.
• Analytical mindset with the ability to work with large datasets.
• Eagerness to learn and adapt to new technologies, especially Microsoft tools.
• Ability to work independently and as part of a team in a fast-paced environment.