Customer Experience Specialist

Qualifications:

0-1 year experience in customer service/hospitality industry.

Diploma, Bachelor’s degree, Post Graduates.

Talented and enthusiastic fresher candidates are encouraged to apply.

Skills:

· Strong interpersonal skills and the ability to build professional relationships naturally.

· Top quality communications skills, both written and verbal.

· Good time management skills with the ability to follow up on tasks

· Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions.

· Active listening skills in handling all customer interactions.

Responsibilities:

• Professional and positive demeanor with excellent interpersonal and phone skills/presence.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
• Provide accurate information, assistance, and resolutions to customer issues related to bookings.
• Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible
• Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
• Encourage customers with positive feedback to write reviews on Google by sharing the review link.
• Maintain detailed and accurate records of customer interactions.
• Work in close partnership with cross-functional partners to resolve customer concerns promptly
• Manage cross-team improvement initiatives to reduce customer journey friction points
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.
• Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person