Job Description Life at Agoda All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama Customer Experience Specialist English and Hindi (Gurgaon) Apply Now Gurugram, India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda s values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Gurgaon office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. In this Role, you ll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills Professionally handle high volume of inquiries from clients and customers. You will be accountable for meeting individual (KPIs) and team goals. Understand and deliver business strategies and improve customer services through the execution of self-service. Continuously identify work process improvements. Collaborate and communicate effectively with team managers Perform office-based administrative duties whenever required. Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc. What you ll Need to Succeed: We are looking for individuals that have an excellent command of spoken and written English Proficiency in Hindi speaking and writing is desirable. Min 1 year experience in customer service roles and in contact center environment is desirable. Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Analytical thinking and high problem-solving skills. Stress tolerance and able to work under pressured environment. About the work arrangement: Rotational shift Work from Office You can read more about our hiring process in below article: https: / / careersatagoda.com / blog / how-we-hire-ceg / #newdelhi #gurgaon #gurugram #CUST #2 #3 #4 #LI-EB1 #entrylevel Equal Opportunity Employer We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Job Description Life at Agoda All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama Learner Experience Facilitator (Based in India) Apply Now Gurugram, India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda s business performance. The Opportunity: Agoda s Customer Experience Group (CEG) is a 4000+ strong organization spread globally across nine countries in four continents. As CEG continues to grow, we realize the need for more robust learning and development processes and practices, in order to gain operational efficiencies and deliver top-quality customer care. LD s mission is to develop and enable agent high performance and growth, in support of business objectives and priorities. This role sits within the LX team; the team is responsible for the quality and effectiveness of all learning experiences through motivated and skilled facilitation, innovation, and continuous improvement. In this role, you will be responsible for: New Hire Onboarding (NHO) Wave performance and ownership Quality and effective facilitation for in-person, remote and hybrid learning experiences. Quality coaching feedback for agents during OJT and Nesting. Engagement and motivation of new hires. Wave Analysis, reporting and communication with stakeholders (TMs) identifying areas of focus targeting OJT, Nesting and afterwards. Collaboration and partnering with TMs to improve new hire performance and their onboarding experience. Keeping up to date with key business priorities and how they can be messaged through NHO Proactive feedback and suggestions for continuous improvement within NHO delivery. Continuous Learning (CL) Facilitation Facilitating all continuous learning experiences, ranging from global rollouts to skills development. Supporting TTT initiatives where needed, may include BPO or partner onboarding. Proactive feedback and suggestions for continuous improvement within CL delivery. Keeping up to date with changes in information/policies/procedures through product and procedural immersions (ie contact handling/memo completion etc). Success in the role will initially be measured by on-time and quality delivery of action items related to the above. What you ll Need to Succeed: Ideally contact center/customer service experience Adult learning theory comprehension Has strong interest in facilitation and how adults learn combined with an interest in agent performance and enabling it through learning activities. Want to see others succeed and grow in their facilitation skills The ability to develop effective working relationships with stakeholders and other teams within and beyond LD Comfortable working with numbers and in making reasoned decisions that are logical, data-driven and well thought out. Fluency in English and excellent written and verbal communication skills are required, additional languages are a plus Good understanding of learning infrastructure and relevant domain-specific technology solutions, maintenance, and best practices Is a team player and collaborative, supports colleagues and team members to achieve common goals. Positive, can-do attitude Equal Opportunity Employer We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Job Description Life at Agoda All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama Regional Customer Service Manager English Team (Remote India) Apply Now About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: Agoda s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda s values to each customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. Are you a dynamic leader with a knack for driving success in a multicultural environment This role is responsible for leading the customer service teams supporting English Languages as they provide support to customers across voice, email, chat, and back-office activities. As part of your onboarding experience with Agoda, you will be relocated to Kuala Lumpur for six months period. During this time, you ll have the opportunity to learn about Agoda and connect with the leadership team as part of your induction. The Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals. This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example. This position will report to the Head of Customer Service Delivery: English and is open to local applicants only. What You ll Do: Identifies operational issues affecting the team and credibly explains this with the use of relevant data to customer service leaders along with recommendations that consider overall business impact (such as cost, service levels, team engagement) Understands key drivers of SLA performance and recommends structural adjustments to customer service leaders and enablement teams to ensure team resources are optimally utilized Understand call routing strategies, good understanding of metrics used to evaluate call center performance, familiar with principles of workforce management (understanding how to ensure sufficient workforce availability and levers to influence workforce availability), basic process improvement Takes ownership to understand how changes outside the team (g., new suppliers, changes to SOP, new product lines) will impact team and prepares team well for this through combination of large group meetings and effective 1-on-1 coaching Understands the key drivers of customer satisfaction dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities Invests energy to inspire, coach, mentor, and develop emerging customer service leaders so we develop individuals as well as organizational resilience Raises the bar on talent through serving as faculty in internal learning programs, or helping inform development of new LD programs, or helping to attract credible external talent Creates a positive team culture, employee engagement where teams understand and live Agoda values, particularly around taking ownership and striving to be their best Ensures teams get the right results, the right way ; goes beyond numerical team SLA achievement to build an ethical team culture What You ll Bring: A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.). Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach. The ability to successfully lead or support multiple initiatives concurrently. A proven track record of leading change. Persuasive skills to convince senior leaders. A fast-paced approach to problem-solving and decision-making. The ability to foster a culture of personal development through coaching and partnership with LD, engagement, and continuous improvement. Excellent verbal and written communication skills in English. Excellent personal and interpersonal skills to lead the team and partner effectively with other departments. E-commerce or travel industry experience is a plus. Strong background in multi-channel Contact Center / BPO operations: demonstrated experience in scaling leadership roles Knowledge of PC applications / tech savvy Must be an assertive team player with high energy to work in fast-paced environment Ability to work with very minimal guidance or supervision in a time critical environment. Strong time management skill. Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. In addition, it will be great if you have: Certifications in Project Management - such as PMP, Six Sigma, COPC, or equivalent credentials Travel Industry Expertise - experience within the travel sector, especially with Online Travel platforms or services New Country Expansion Process Migration - proven experience in launching operations in new countries or leading complex process migrations is a strong advantage Team Building Experience - demonstrated success in growing, structuring, and managing high-performance teams Passion for the Travel Industry - a genuine enthusiasm for travel that fuels both personal and professional growth Equal Opportunity Employer We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Apply here https://grnh.se/08287d111us Get to Know our Team: Agoda Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agodas values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customers experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agodas business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity:If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Gurgaon office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.In this Role, you'll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skillsProfessionally handle high volume of inquiries from clients and customers.You will be accountable for meeting individual (KPIs) and team goals.Understand and deliver business strategies and improve customer services through the execution of self-service.Continuously identify work process improvements.Collaborate and communicate effectively with team managersPerform office-based administrative duties whenever required.Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times.Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.What you'll Need to Succeed:We are looking for individuals that have an excellent command of spoken and written English.Min 1 year experience in customer service roles and in contact center environment is desirable.Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.Analytical thinking and high problem-solving skills.Stress tolerance and able to work under pressured environment.About the work arrangement: Rotational shiftWork from Office

Apply here https://grnh.se/08287d111usGet to Know our Team: Agoda Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agodas values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customers experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agodas business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support. The Opportunity:If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Gurgaon office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.In this Role, you'll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skillsProfessionally handle high volume of inquiries from clients and customers.You will be accountable for meeting individual (KPIs) and team goals.Understand and deliver business strategies and improve customer services through the execution of self-service.Continuously identify work process improvements.Collaborate and communicate effectively with team managersPerform office-based administrative duties whenever required.Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times.Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.What you'll Need to Succeed:We are looking for individuals that have an excellent command of spoken and written English.Min 1 year experience in customer service roles and in contact center environment is desirable.Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.Analytical thinking and high problem-solving skills.Stress tolerance and able to work under pressured environment.About the work arrangement: Rotational shiftWork from Office

Apply here - https://careersatagoda.com/job/6480271-customer-service-specialist-english-and-hindi-gurgaon/#gh-application-containerGet to Know our Team:Agoda Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agodas values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customers experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agodas business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.The Opportunity:If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Gurgaon office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. In this Role, you'll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skillsProfessionally handle high volume of inquiries from clients and customers.You will be accountable for meeting individual (KPIs) and team goals.Understand and deliver business strategies and improve customer services through the execution of self-service.Continuously identify work process improvements.Collaborate and communicate effectively with team managersPerform office-based administrative duties whenever required.Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times.Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.What you'll Need to Succeed:We are looking for individuals that have an excellent command of spoken and written English.Proficiency in Hindi speaking and writing is desirableMin 1 year experience in customer service roles and in contact center environment is desirable.Personality traits Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.Customer service skills Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.Analytical thinking and high problem-solving skills.Stress tolerance and able to work under pressured environment.About the work arrangement: Rotational shiftWork from Office You can read more about our hiring process in below article:https://careersatagoda.com/blog/how-we-hire-ceg/

The Opportunity: We are looking hands-on Development Managers who have unique knowledge and abilities to contribute to our highly scaled web products and mobile applications. You must be a strong leader who can guide our staff beyond our already high standards of engineering to the next level. The manager roles at Agoda are some of the most significant and challenging roles at the company. The right candidate is both extremely hands on - technically excellent, with solid engineering principles - and exhibits strong leadership and people development skills. We are looking for world class managers to lead one or more of our engineering teams. In this Role, you ll get to: Maintain ownership and responsibility of mission critical systems. Guide one or more Agile teams to success. Get involved with full stack, server, and mobile app engineering and guide server, client, and infrastructure technical staff to the best solutions. Directly manage between 5 and 10 technology professionals and be responsible for their performance at the company. What you ll Need to Succeed: At least 2 years of experience managing engineering teams of 3 people and more, 5+ years of experience in software engineering. Proficient with web client-side technologies (React, Redux. state management, javascript, SASS, Performance optimization) Proficient in one or more platforms (Web, iOS and Android) Extremely proficient in at least one programming language (JavaScript, Java, Kotlin, Scala) Knowledge in scale, microservices and clean architecture. Extremely proficient in modern mobile and server coding and design practices, e.g., SOLID principals and TDD. Excellent people management and communication skills. B.S. in Computer Science or quantitative field; M.S. preferred It s Great if you have: Deep experience in multiple platforms including Web, iOS, Android and API services Have managed teams and been a key player at an Internet company that is at scale with large numbers of users and transactions per second Have experience managing in a data driven company with experience analyzing and working with Big Data Created new teams and greenfield projects solving large system problems Previously worked with VP or Senior leadership at a large company Worked on global projects serving world markets with distributed data centers and localization of the front end and data

Job Description Life at Agoda All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama Engineering Manager Fullstack (Gurugram based relocation provided) Apply Now About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: The Front-End Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform. These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our teams work on the full stack and build end-to-end systems including user interfaces, APIs, backend systems, and database systems. Our products are always evolving and under experimentation. We accomplish this by having an amazing degree of automation, CI/CD systems, and use a modularized approach. As we are data driven and measure our results, we continually innovate and improve our work. We are looking for the next great talent who strives to learn and grow and has a standard of excellence, strong sense of ownership, and great technical skills. The Opportunity: We are looking hands-on Development Managers who have unique knowledge and abilities to contribute to our highly scaled web products and mobile applications. You must be a strong leader who can guide our staff beyond our already high standards of engineering to the next level. The manager roles at Agoda are some of the most significant and challenging roles at the company. The right candidate is both extremely hands on - technically excellent, with solid engineering principles - and exhibits strong leadership and people development skills. We are looking for world class managers to lead one or more of our engineering teams. In this Role, you ll get to: Maintain ownership and responsibility of mission critical systems. Guide one or more Agile teams to success. Get involved with full stack, server, and mobile app engineering and guide server, client, and infrastructure technical staff to the best solutions. Directly manage between 5 and 10 technology professionals and be responsible for their performance at the company. What you ll Need to Succeed: At least 2 years of experience managing engineering teams of 3 people and more, 5+ years of experience in software engineering. Proficient with web client-side technologies (React, Redux. state management, javascript, SASS, Performance optimization) Proficient in one or more platforms (Web, iOS and Android) Extremely proficient in at least one programming language (JavaScript, Java, Kotlin, Scala) Knowledge in scale, microservices and clean architecture. Extremely proficient in modern mobile and server coding and design practices, e.g., SOLID principals and TDD. Excellent people management and communication skills. B.S. in Computer Science or quantitative field; M.S. preferred It s Great if you have: Deep experience in multiple platforms including Web, iOS, Android and API services Have managed teams and been a key player at an Internet company that is at scale with large numbers of users and transactions per second Have experience managing in a data driven company with experience analyzing and working with Big Data Created new teams and greenfield projects solving large system problems Previously worked with VP or Senior leadership at a large company Worked on global projects serving world markets with distributed data centers and localization of the front end and data This position is based in Gurugram, India. A relocation package can be provided. #newdelhi #pune #bangalore #hyderabad #india #IT #ENG #4 #LI-TS1 Equal Opportunity Employer We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills Professionally handle high volume of inquiries from clients and customers. You will be accountable for meeting individual (KPIs) and team goals. Understand and deliver business strategies and improve customer services through the execution of self-service. Continuously identify work process improvements. Collaborate and communicate effectively with team managers Perform office-based administrative duties whenever required. Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc. What you ll Need to Succeed: We are looking for individuals that have an excellent command of spoken and written English . Proficiency in Hindi speaking and writing is desirable Min 1 year experience in customer service roles and in contact center environment is desirable. Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Analytical thinking and high problem-solving skills. Stress tolerance and able to work under pressured environment. About the work arrangement: Rotational shift Work from Office

Job Description Life at Agoda All Teams Content Corporate Strategy Customer Experience Design Finance Global Affairs Homes Key Accounts Legal Marketing People Product Strategic Partnerships Students Supply Technology All Locations Bali Bangalore Bangkok Barcelona Beijing Berlin Budapest Busan Cairo Cancun Cebu Chiang Mai Colombo Dubai Fukuoka Guangzhou Gurugram Ho Chi Minh City Hong Kong Istanbul Jakarta Jeddah Kathmandu Kuala Lumpur Las Vegas London Los Angeles Male Manila Mumbai New York City Okinawa Osaka Penang Phuket Pune Sapporo Seoul Shanghai Siem Reap Singapore Sydney Taipei Tokyo Toronto Vientiane Yangon Yokohama Senior Software Engineer, Back End Team (Gurugram based) Apply Now Gurugram, India About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more . Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone. Get to Know our Team: In Agoda s Back End Engineering department, we build scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it s building new projects like Flights and Packages or reimagining our existing business, you ll make a big impact as part of the Back End Engineering team. The Opportunity: Agoda Platform team is looking for developers to work on mission critical systems that deal with the designing and development of APIs that serve millions of user search requests a day. In this Role, you ll get to: Use state-of-the-art languages like Scala and Go, data technologies like Kafka and Hadoop, and agile development practices Work directly with product and technology leaders to translate feature requirements into software designs Opportunity to work across different mission-critical systems to implement complete features Code review team members and help them write great code What you ll Need to Succeed: 5+ years experience under your belt developing performance-critical applications that run in a production environment using Scala, Java, Python or other similar languages You have RDBMS knowledge (SQL Server, Oracle, MySql or other) Knowledge of core engineering infrastructure tools like Git for source control, Gitlab for Continuous Integration, Docker containers and Kubernetes for deployment You have a Good command of the English language You are passionate about the craft of software development and constantly work to improve your knowledge and skills It s Great if you have: Knowledge in one or more of the following: NoSQL (especially, but not only Cassandra), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ), Hadoop, Play framework, Akka library #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #Gurugram #India Equal Opportunity Employer We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy . To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.