Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Infosys BPM
>
Customer Experience Specialist

Customer Experience Specialist

Infosys BPM

1 - 3 years

2 - 7 Lacs

Pune Bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

Banking Products Customer Insight Customer Experience Management Customer Satisfaction Customer Focus Voice Process Inbound Customer Engagement US Process Sales Process Customer Experience Cx Net Promoter Score Customer Life Cycle Management CSAT International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Key Responsibilities:

Handle and resolve client issues via inbound
calls.
Demonstrate
excellent communication skills
and professionalism.
Work in
247 shifts
(including US shift timings) from office (no hybrid).
Apply
analytical and problem-solving skills
to understand and resolve customer issues independently.
Be proactive and respectful of customer time.
Must be able to cross sell, Up sell banking, retirement & investment products
Ensure optimum customer delight
Ensure
quick thinking and ownership
of customer problems.
Manage time effectively to ensure every customer interaction adds value.

Mandatory Requirements:

Strong verbal and written communication in English.
Willingness to work
night shifts
and undergo
client-specific training
.
100% work-from-office (WFO); no remote or hybrid options.

Preferred Qualifications:

Additional certifications in
customer service
or
communication skills
.
Prior experience in
international voice process
is a plus.

What's in it for you?

1) Purpose and Impact

2) Learning & Growth

3) Culture of Care

4) Collaboration & Inclusivity

5) Values-Driven Environment

6) Recognition & Meritocracy

Come and be a part of an entity where together we thrive with continuous improvement & innovation.

**Please do help share this within your network, peer groups & fraternity for wider reach.

More Jobs at Infosys BPM

Walk-in For Commercial Pre-Closing at Bangalore on 7th May 25

Bengaluru

1 - 5 yrs

INR 2 - 5 Lacs

We are Hiring - Walkin For Customer Service - Voice Process - Pune

Pune

Experience: Not specified

INR 0 - 3 Lacs

Tele-communications Expense Management Analyst (Bangalore;Exp:1-3year)

Bengaluru

1 - 3 yrs

INR 3 - 3 Lacs

Infosys BPM is Hiring For XBOX Service Desk Support in Hyderabad

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Women's Walkin- SAP-ABAP/MM/SD/PM/QM/PP/FICO on 15th May @ Pune

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.