Customer Experience Specialist

Company Description

Restoring nature’s balance, as we nurture new roots, fight against the loss of forests and lead a greener tomorrow, MY TREE is at the forefront of environmental conservation. We strive to create a sustainable future by actively engaging in reforestation projects and promoting ecological awareness. Our mission is to make a tangible impact on the planet, ensuring a healthier and greener world for generations to come.

Role Description

This is a full-time on-site role for a Customer Experience Specialist located in Hyderabad. The Customer Experience Specialist will be responsible for managing customer interactions and providing exceptional service. Day-to-day tasks include addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role involves identifying opportunities to improve the customer experience and collaborating with internal teams to implement solutions.

Qualifications

• Experience in Customer Service and Relationship Management
• Excellent Communication and Interpersonal skills
• Problem-Solving and Conflict Resolution skills
• Ability to work in a fast-paced environment and adapt to change
• Proficiency in CRM software and other relevant tools
• Bachelor's degree in Business, Communications, or a related field
• Passion for environmental conservation and sustainability