109 Customer Insight Jobs

Take inbound and Outbound calls Regarding to sales or Collection (Banking and Non Banking) Interested candidate Share your CV to Below mentioned number through WhatsApp HR Tamilmani 8148439052 Required Candidate profile Qualification: Any Degree (Freshers only) Fluent tamil speaking skill Immediate joiner preferred Thousand light 15 Km surroundings candidate preferred Passionate about BPO Jobs Perks and benefits PF, ESI

Position Summary The Influencer Loyalty Program Manager will spearhead the design and delivery of an innovative loyalty program targeting faade & window fabricators who operate in the small and medium sized projects. This role emphasizes cultivating non-price based value propositions that leverage technical expertise, digital solutions, and consumer insights to deepen engagement, enhance fabricator capabilities, and differentiate our offerings in undifferentiated, low-awareness market. Key Responsibilities Loyalty Program Strategy & Execution Develop and implement loyalty initiatives focused on technical certification, advanced training, exclusive digital resources, and collaborative innovation platforms that enhance fabricator expertise and project success without relying on price discounts. Drive Digital Engagement & Enablement Lead the deployment of digital tools that empower fabricators to optimize project delivery and showcase professionalism and technical expertise. Generate and Utilize Consumer & Fabricator Insights Establish systems to capture robust qualitative insights from facade & window fabricators and end-users, including project & product feedback, evolving technical needs, and market trends. Leverage these insights to continuously refine value propositions such as technical support offerings, digital capabilities, and innovation initiatives, thus reinforcing loyalty through relevant & impactful solutions at scale. Certification & Capability Building Develop tiered certification programs recognizing fabricators for excellence in both technical expertise and professionalism , cementing their market leadership and reinforcing brand advocacy. Support to Field Marketing Team Provide enablers to the Field Marketing team to build sustained, consultative relationships with fabricators, providing strategic technical guidance, early access to new innovations, and platforms for peer collaboration and knowledge sharing. Program Performance Tracking & Reporting Use CRM systems and digital analytics to monitor engagement, gather feedback, track KPIs to produce actionable reports to optimize loyalty initiatives.

Applicant must have experience in User-Centered Design, Information Architecture, User Flows & Journey Mapping, UX Strategy, Artificial Intelligence (AI) and Insights. We are seeking a Design Delivery & UX analyst to join our team and lead the efforts in understanding customer journeys, developing Horizontal UX & AI for UI strategies, and conceptualizing products with wireframes. This role requires a seasoned professional with a strong background in managing the delivery of customer experience initiatives in collaboration with various internal units including Design, UX Research, UX Content, and UX QA. Experience in a B2C environment is highly preferred. Product Conceptualization & UX Strategy Development: Conceptualize customer experience strategies Collaborate with product managers to conceptualize new products & align UX with product roadmaps. Develop and implement UX strategies that align with business objectives. Stay up-to-date with industry trends and best practices in UX & UI for AI. Assist in defining product requirements and features. Use data analytics to inform product strategy and prioritize features. Ensure product alignment with customer needs and business goals. Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture. Create wireframes, prototypes, and mock-ups using tools like Figma Conduct usability testing and iterate designs based on feedback Employ tools like X-Mind for brainstorming and mind mapping Customer Journey Analysis: Understand and map out customer journeys and scenarios. Identify pain points and opportunities for improvement. Develop customer personas and empathy maps. Cross-Functional Collaboration: Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives. Coordinate with development teams to ensure UX designs are implemented accurately. Data Analytics and Tools: Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data. Leverage data to drive decisions and optimize customer experiences. Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Department Commercial GBS (Global Business Services) Are you passionate about market research and driving strategic insightsDo you have a knack for managing complex projects and delivering high-quality resultsIf so, we invite you to join our team as a Market Research Manager at Novo Nordisk Read more and apply today for a life-changing career The position As a Market Research Manager at Novo Nordisk, we expect you to work between 2:00PM IST to 10:30PM IST Market Research Management: Support and drive the preparation of high-quality market research and manage the MR project portfolio in collaboration with the US Insights and Analytics team Project Management: Handle processes such as RFP development, review and management of screeners, questionnaires, SOW submission, contracting, Pharmacovigilance, compliance, and overall project management for both quantitative and qualitative projects Customer Insight Analyses: Prepare best-in-class customer insight analyses to enable strategic and operational decision-making Internal Collaboration: Assist in developing situation analyses and improve key Market Research processes in the department Agency Partnership: Partner with MR agencies to review data, findings, and insights to create meaningful study reports and conclusions Efficiency and Compliance: Ensure efficiency and drive optimization of US market research project execution and ensure compliance on all aspects Stakeholder Management: Establish and maintain business partnerships with key stakeholders Insight Storytelling: Gather and distill research reports into comprehensive insights stories for presentation to brand teams, US, and global leadership Presentation Development: Develop presentations with clear storylines, grounded on insights and holistic business concepts, delivering clear conclusions and recommendations Qualifications To be our new Market Research Manager, you should have: Education: Masters degree in business, life sciences, pharmacy, engineering, natural sciences, etc Experience: 7+ years of relevant experience in a market research function or as a management consultant in a client-facing capacity, with mandatory experience within the pharmaceutical industry International Experience: Required, either from working abroad or in close collaboration with colleagues based in different geographies Skills: Demonstrated experience delivering strategic insights, identifying growth opportunities, solving complex problems, and driving decision-making using qualitative and quantitative insights Project and Stakeholder Management: Strong track record in a cross-functional setting Industry Knowledge: Deep knowledge of research designs, companies, and practices that drive best-in-class results Communication: Significant experience in professionally communicating scientific, medical, and commercial information to various organizational levels is an advantage About The Department The Commercial GBS unit is responsible for driving deliverables for multiple Corporate Vice President (CVP) areas within Commercial GBS This includes Insulin, GLP-1 and Obesity Marketing, Market Access, Commercial Planning, and Commercial Operations The department also supports BioPharma global marketing for Haemophilia and growth disorders Located in Bangalore, India, our team is dynamic and fast-paced, working together to make a difference in the lives of patients worldwide Working at Novo Nordisk Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily All of this has made us one of the 20 most valuable companies in the world by market cap Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world We recognise the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them Working at Novo Nordisk, were working toward something bigger than ourselves, and its a collective effort Join us! Together, we go further Together, were life changing Contact For further information please contact or get to know us better by visiting www novonordisk com/careers Deadline 15th April 2025 Disclaimer It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings Be advised that Novo Nordisk does not extend unsolicited employment offers Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process We commit to an inclusive recruitment process and equality of opportunity for all our job applicants At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in Together, were life changing

Required Qualifications: CRM Marketing Module PO Minimum 5 years of experience in Microsoft Dynamics CRM Marketing/Customer Insights (must to have), Sales (good to have) and Customer Service (good to have) Strong understanding of Outbound and Real-time Marketing methods Experience in Marketing Execution process - Customer Segments, Customer Journeys, Marketing Emails, Subscription Lists Experience with Event Management process Event Creation, Event Registration, Events Worklist Experience with Internet Marketing Creating Marketing Pages, Marketing Forms, Marketing websites Experience with Lead Generation and Scoring models Good to have integration experience with third party marketing solution provides and LinkedIn Lead Generation process Strong experience and good understanding of creating Marketing Templates Good to have experience in transitioning from Outbound to Real time marketing Experience in Communication and Training Experience in Data Analytics to generate Dashboards and Reporting Experience in creating Power BI reports. Experience with Microsoft 365 Copilot Deliverables and Tasks: 1. Collaborating with stakeholders to establish a product vision that aligns with business objectives. 2. Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers. 3. Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time. 4. Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product. 5. Assisting clients in envisioning potential business solutions using Dynamics CRM. 6. Prepare functional requirements document, test case document for new projects. 7. Accountable for functional testing and documentation of results for all new projects change requests BAU items. 8. Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops. 9. Liase with the development team to ensure the product roadmap is delivered on time. 10. Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation. 11. Prepare training guides to educate the users with the functionality of the application Digital Team App Management in CRM. 12. Create and maintain the Digital App in CRM. 13. Creating and sending campaigns, newsletters for Digital Team. 14. Create Dashboards and reports in CRM for Digital Team. 15. Work closely with the Head of Change management in order to define the action plan required for a successful rollout : communication, training, monitoring, data migration. 16. Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback. 17. Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices. Mandatory Key Skills power bi,data analytics,ms dynamics crm,azure devops,sales,crm,lead generation,customer service,customer relationship,campaigns,email marketing,digital marketing,marketing*,outbound*,microsoft dynamics*,customer insight*,crm marketing*

Required Qualifications: CRM Marketing Module PO Minimum 5 years of experience in Microsoft Dynamics CRM Marketing/Customer Insights (must to have), Sales (good to have) and Customer Service (good to have) Strong understanding of Outbound and Real-time Marketing methods Experience in Marketing Execution process - Customer Segments, Customer Journeys, Marketing Emails, Subscription Lists Experience with Event Management process Event Creation, Event Registration, Events Worklist Experience with Internet Marketing Creating Marketing Pages, Marketing Forms, Marketing websites Experience with Lead Generation and Scoring models Good to have integration experience with third party marketing solution provides and LinkedIn Lead Generation process Strong experience and good understanding of creating Marketing Templates Good to have experience in transitioning from Outbound to Real time marketing Experience in Communication and Training Experience in Data Analytics to generate Dashboards and Reporting Experience in creating Power BI reports. Experience with Microsoft 365 Copilot Deliverables and Tasks: 1. Collaborating with stakeholders to establish a product vision that aligns with business objectives. 2. Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers. 3. Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time. 4. Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product. 5. Assisting clients in envisioning potential business solutions using Dynamics CRM. 6. Prepare functional requirements document, test case document for new projects. 7. Accountable for functional testing and documentation of results for all new projects change requests BAU items. 8. Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops. 9. Liase with the development team to ensure the product roadmap is delivered on time. 10. Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation. 11. Prepare training guides to educate the users with the functionality of the application Digital Team App Management in CRM. 12. Create and maintain the Digital App in CRM. 13. Creating and sending campaigns, newsletters for Digital Team. 14. Create Dashboards and reports in CRM for Digital Team. 15. Work closely with the Head of Change management in order to define the action plan required for a successful rollout : communication, training, monitoring, data migration. 16. Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback. 17. Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices. Keywordspower bi,data analytics,ms dynamics crm,azure devops,sales,crm,lead generation,customer service,customer relationship,campaigns,email marketing,digital marketing,marketing*,outbound*,microsoft dynamics*,customer insight*,crm marketing*

Develop and execute localized marketing strategies in alignment with national/ global goals. Analyze regional market trends, customer insights, and competitive landscape. Customize campaigns to address regional opportunities and challenges. Plan and execute campaigns that drive qualified leads and customer acquisition. Leverage both online and offline channels (events, digital ads, partner marketing, etc.). Optimize campaigns based on ROI analysis. Ensure brand consistency while localizing messaging and creative. Manage local PR, media partnerships, sponsorships, and events. Support brand-building initiatives like influencer campaigns and community outreach. Collaborate with Strategic partners to support co-branded marketing efforts. Develop toolkits and campaigns for regional marketing efforts Track engagement and co-marketing performance. Ensure collection of billing in coordination with Finance teams. Coordination with other Technical specialists and Industry for NPD Work collaboratively with States and Zones

Develop and execute localized marketing strategies in alignment with national/ global goals. Analyze regional market trends, customer insights, and competitive landscape. Customize campaigns to address regional opportunities and challenges. Plan and execute campaigns that drive qualified leads and customer acquisition. Leverage both online and offline channels (events, digital ads, partner marketing, etc.). Optimize campaigns based on ROI analysis. Ensure brand consistency while localizing messaging and creative. Manage local PR, media partnerships, sponsorships, and events. Support brand-building initiatives like influencer campaigns and community outreach. Collaborate with Strategic partners to support co-branded marketing efforts. Develop toolkits and campaigns for regional marketing efforts Track engagement and co-marketing performance. Ensure collection of billing in coordination with Finance teams. Coordination with other Technical specialists and Industry for NPD Work collaboratively with States and Zones

As a Product Owner Vice President at Barclays, you will lead the evolution of the business data and reporting MI team within the business banking product and propositions department. Your responsibilities will include developing, pricing, maintaining, and retiring all business banking products and propositions for Barclays UK. You will be accountable for managing and developing existing and new products and services, as well as owning related customer and colleague journeys. Your role will involve developing product strategy, driving change through Barclays execution teams, making key decisions in the product lifecycle, and ensuring positive outcomes for customers, colleagues, and the bank. Stakeholder engagement, leadership, and effective decision-making will be essential to support business strategy and risk management. To excel as a Product Owner Vice President, you should have a deep understanding of customer insight to design solutions that meet customer needs effectively. Additionally, you must possess extensive knowledge of the bank's product offerings and the financial services industry to facilitate the development of new products. Strategic execution and monitoring skills will be crucial for establishing priorities and monitoring service level agreements. You will also need to engage proactively with stakeholders at all levels, tailor communication channels, and conduct analytical decision-making to enhance the customer experience. Managing risks and ensuring compliance with regulatory requirements will also be part of your role. A bachelor's or master's degree is required for this position. Highly valued skills may include user experience design and market and industry knowledge. You may be assessed on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills. The location of the role is Pune, India. In this role, you will be responsible for managing and developing existing and new products and services. This includes developing product strategy, driving change, making key decisions, and ensuring positive outcomes through service level agreements, regulatory compliance, risk management, and controls. Key accountabilities of the role include developing customer-level strategies, acting as a subject matter expert in product/proposition teams, defining priorities for strategy delivery, developing commercial and business models, evaluating technical feasibility and risks, monitoring market trends, managing launch plans and technical deployments, and monitoring key metrics for product performance. Vice President expectations for this role include contributing to strategy, driving requirements, setting policies, delivering improvements, demonstrating leadership behaviours, advising key stakeholders, managing risks, and collaborating with other areas of work. All colleagues are expected to demonstrate Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,

About The Role Skill required: Delivery - Delivery Management Designation: I&F Decision Sci Practitioner Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Data & AIDelivery management is the application of processes that ensure the effective and efficient transfer of goods from one location to the next. What are we looking for? Experience in managing analytics delivery End to end understanding of analytics lifecycle and experience in Data Management, Business Intelligence, Customer Insights & Reporting Ability to handle disputes Ability to manage multiple stakeholders Problem-solving skills Ability to meet deadlines Ability to perform under pressure Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved You will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

As a Senior Product Designer with a strong background in B2C products, you will be responsible for creating high-quality visual and interaction designs that align with business goals and enhance customer experiences. With 3+ years of experience in Consumer/B2C product-based companies, you must possess exceptional visual design skills and problem-solving abilities. Your key responsibilities will include collaborating with engineers to implement designs, working with stakeholders and cross-functional teams, and utilizing data and user feedback to craft intuitive, customer-focused designs. You should have a strong product and customer sense, be proficient in design tools like Figma and Sketch, and demonstrate the ability to work effectively in collaborative environments. We are looking for a team player with experience in IC roles, who can contribute to design systems, collaborate with larger teams, and ensure consistency in design through the use of design systems. Your portfolio will be an essential part of the application process, showcasing your proficiency in visual design, teamwork, and problem-solving skills. If you meet the above qualifications and are passionate about creating impactful designs that resonate with customers, we encourage you to apply. Please include your portfolio along with your resume for consideration.,

As a Campaign Strategy Senior Analyst at Accenture, you will play a crucial role in driving data-driven marketing strategies. Your main responsibility will involve analyzing marketing data, identifying trends, and providing valuable insights to optimize marketing campaigns, enhance customer targeting, and improve overall business performance. Collaboration with cross-functional teams to derive key insights from data and create a coherent story to address business questions will be a significant aspect of your role. Your expertise in CRM, Digital campaign and content analysis, insights & reporting will be instrumental in this role. Proficiency in SQL, Tableau, Power BI, Qliksense, Python or R, along with a strong understanding of Excel, will be essential for success. Previous experience in marketing analytics, data analysis, or similar roles will be highly beneficial. Moreover, your problem-solving skills, attention to detail, and effective communication abilities will be critical in managing client-facing responsibilities. In addition to technical skills, your role will require you to work with and lead large globally networked and virtual teams. You must have the capacity to extract meaningful insights from data to address key business queries and possess the ability to create a coherent narrative based on data analysis. Furthermore, storytelling using PowerPoint, understanding Marketing KPIs, and certifications in Adobe/Google Analytics or data visualization tools will be advantageous. An understanding of technologies and principles needed for AB Test implementation is also valuable. Your daily tasks will involve analyzing marketing data from various sources, transforming data into actionable insights, and offering recommendations to support marketing strategies, campaign optimization, and customer segmentation. Developing and maintaining regular reports and dashboards to track marketing KPIs, monitoring industry trends, and competitor performance, and using data visualization tools to present insights clearly to stakeholders will be part of your routine responsibilities. Additionally, collaborating with onshore and in-market analytics leads for project plan execution and conducting deep-dive analyses to explore root causes for trends will be crucial aspects of your role. As a Campaign Strategy Senior Analyst, you will be expected to analyze and solve increasingly complex problems, interact with peers within Accenture and possibly clients or Accenture management, and work in rotational shifts when necessary. Your decisions will impact your work and potentially that of others, making your role as an individual contributor or overseeing a small work effort and/or team pivotal to the success of the marketing strategies and business decisions.,

Major accountabilities: Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships -Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions . Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things dont seem right. Live by Novartis Code of Ethics and Values and Behaviors. Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes. Minimum Requirements: Work Experience: Established Network to target Customer Group desirable. Sales in Healthcare / Pharma / related business. Skills: Account Management. Commercial Excellence. Communication Skills. Compliance. Conflict Management. Cross-Functional Coordination. Customer Insights. Ethics. Healthcare Sector. Influencing Skills. Negotiation Skills. Selling Skills. Technical Skills. Languages : English. Skills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills

Major accountabilities: Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships -Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions . Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things dont seem right. Live by Novartis Code of Ethics and Values and Behaviors. Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes. Minimum Requirements: Work Experience: Established Network to target Customer Group desirable. Sales in Healthcare / Pharma / related business. Skills: Account Management. Commercial Excellence. Communication Skills. Compliance. Conflict Management. Cross-Functional Coordination. Customer Insights. Ethics. Healthcare Sector. Influencing Skills. Negotiation Skills. Selling Skills. Technical Skills. Languages : English. Skills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills

Job Summary: We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer Service Workspace with Contact Center (CSW) and Customer Insights Journeys (CI) to design, develop, and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams , Session templates , Agent Scripts and Macros , as well as CI components such as Real-time marketing journeys , Segments , Email Templates, Compliance profiles, Event Management and in general integrations, and Power Platform tools . The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams. This position involves hands-on development and coordination across multiple workstreams to ensure successful project outcomes. Key Responsibilities: Customer Service Workspace & Contact Center: Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center). Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences. Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript . Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing . Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF). Configure Case Management, Entitlements, Queues, and Routing rules . Customer Insights Journeys: Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys . Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions. Configure Email and SMS Provider . Create and customize marketing emails, SMS campaigns, push notifications, and event registrations . Implement and manage consent and compliance settings, including subscription centres and compliance profiles . Configure and maintain marketing forms, landing pages, and web behavioural tracking to support lead capture and engagement analytics. General: Develop and deploy Plugins , Custom Workflows , and Web Resources using C#, JavaScript, and TypeScript. Integrate external systems using Azure Functions, Service Bus, Logic Apps, or REST APIs . Develop Power Automate flows to support process automation and approvals. Collaborate with business teams to gather requirements and translate into functional solutions. Apply robust security models including Business Units, Security Roles, Field-Level Security, and Access Teams. Enable Copilot and AI capabilities to support agent productivity and customer insights. Use Git/Azure DevOps for version control, branching strategy, and source code management. Should implement Unit Tests for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest. Develop custom command buttons using modern Command Designer and Ribbon Workbench (legacy). Should work on the tools Plugin Registration, Configuration Migration Tool, Package Deployer Debug and troubleshoot server-side and client-side issues using Plugin Trace Logs , XrmToolBox , Browser Developer Tools . Added Skills: Hands-on experience in Power Platform including Power Apps and Power Pages . Build and deploy PCF (PowerApps Component Framework) controls for custom UI components. Work on Azure DevOps for source control, build automation, and release pipelines. Strong knowledge on Azure Services like Function App, Service bus, API Management, App Services, Key Vault. Experience on D365 Modules Sales and Field Service Hand-on Experience on React Framework for developing web resource Certifications on Microsoft Dynamics and Azure Process Skills: Ability to analyze business needs and design scalable, quality-driven CRM solutions. Experience working with Agile and DevOps methodologies, including backlog grooming and sprint reviews. Proficient in using Azure DevOps for work tracking, automated deployments, and CI/CD pipelines. Able to follow structured processes for documentation, quality checks, and change management. Comfortable in delivering work that aligns with enterprise-grade security and compliance standards. Qualifications: Bachelor’s degree in engineering or MCA. 7 – 10 years of experience and minimum 3+ years of experience with Dynamics 365.

You will be responsible for spearheading a premium matchmaking service that delivers the highest match success rate globally. This pivotal role entails leading a team of over 100 individuals and ensuring their productivity. You will need to be actively involved in all aspects of Customer Service, as it is a strategic and crucial component of the business. Therefore, we are seeking an individual who possesses analytical, strategic, and tactical capabilities. In this role, your responsibilities will include: - Developing an in-depth understanding of Shaadi.com consumer segments across various communities to effectively address the distinct requirements of each VIP member. - Utilizing customer insights to revamp and streamline the service process, leading to a significant increase in matchmaking success and customer satisfaction. - Ensuring team members are well-trained to provide empathetic, personalized service and act as trusted advisors to families. - Conceptualizing and implementing technology solutions and enhancements to enhance service quality and minimize unproductive time. - Strategizing for rapid team expansion to accommodate the growing VIP membership sales, while upholding service quality standards. - Managing closed-loop process flows for effective escalation management, ensuring unsatisfied customers receive an experience that reflects positively on Shaadi.com. To be successful in this role, you should possess: - 4-7 years of relevant experience, preferably in the Internet industry. - Exposure to value and volume selling is essential. - A strong understanding of quality metrics and process improvement methodologies. - Drive performance management through the application of best-in-class performance metrics.,

You will be responsible for creating a detailed model of the business plan for 31 Jio centres in Bhubaneswar, Odisha, India. This includes developing functional plans for various departments such as Network, Marketing, Sales, HR, Customer Service, Finance, Supply Chain Management, and Administration. Additionally, you will be tasked with creating revenue plans and profit & loss statements for each Jio centre based on market analysis, construction, revenue projections, customer base, device usage, and other relevant factors. Your role will involve managing, evaluating, and presenting Capital Expenditure (Capex) and Operational Expenditure (Opex) plans to the leadership team. You will also be responsible for overseeing the balance sheet, profit & loss statement, and cash flow to ensure financial stability and growth. To excel in this position, you should possess a skill set that includes expertise in operational planning, feasibility evaluation, cost-benefit analysis, sales analytics, customer insights, product profitability assessment, annual operating planning, budget analysis, business insights, gap analysis, market & industry analysis, and cross-functional coordination. With 8 to 15 years of work experience and a graduation degree in any discipline, you are well-equipped to handle the strategic and analytical requirements of the State Business Analyst role at Jio.,

Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.An interpretation of trends in human behaviors which aims to increase effectiveness of a product or service for the consumer, as well as increase sales for mutual benefit. What are we looking for 7+ years of relevant experience Strong Communication skills with ability to translate data into effective and influential insights Familiarity with CRM, marketing analytics or customer segmentation Present findings to stakeholders through presentations, reports, and storytelling Deliver actionable insights and make clear recommendations to business Proficient user of advanced Excel calculations and Power point Hands on experience in SQL Ability to translate complex data into clear actionable business insights Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Consumer/Market Research & Insights Stakeholder management Experience in CPG, Retail, Beauty Previous experience of BI tools (e.g. Looker or Tableau or Power BI) Knowledge of cloud including AWS/Azure GCP database experience Working knowledge of Google Analytics/ Adobe Analytics Roles and Responsibilities: Analyze marketing data from various sources to identify key insights and trends Transform data into actionable insights and recommendations to serve as valuable inputs for marketing strategies, campaign optimization, customer segmentation and data-driven business decisions Monitor industry trends and competitor performance to identify opportunities in existing projects to cross-sell and expand delivery scope Use data visualization tools to present insights in a clear and concise manner to both technical and non-technical stakeholders Analyze analytics project requirements, create project prioritization & delivery plans Liaise with onshore and in-market analytics leads for project plan execution Ensure projects delivered adheres to quality & delivery timelines as per contractual SLAs Analyze trends in data to arrive at conclusions and ability to perform deep-dive analyses to study root cause for such trends Qualification Any Graduation

As a Senior Manager-ECommerce at Physicswallah Limited, you will be responsible for leading and managing the E-commerce category. With 4-8 years of experience, the role is based in Noida (Sector 62). Your key responsibilities will include developing and owning the vision, roadmap, and strategy for the category in alignment with overall business goals. You will conduct market research and competitor benchmarking to identify trends, market gaps, and growth opportunities. Defining optimal product mix and pricing strategies across sub-categories such as STEM kits, DIY kits, and educational toys will be crucial. Collaboration with product, design, and R&D teams is essential to conceptualize, test, and launch innovative experiment kits. You will lead SKU rationalization, portfolio optimization, and product lifecycle management to ensure that product offerings remain innovative and relevant for various age groups and desired learning outcomes. Forecasting demand, setting annual business targets, and monitoring key performance indicators including GMV, customer retention, and unit economics will be part of your business and financial ownership responsibilities. Tracking sell-through rates and ensuring effective alignment of the supply chain with market demand is vital. You will need to partner with teams across marketing, sales, supply chain, design, and content to implement go-to-market strategies. Collaborating with marketing to define merchandising, promotional, and pricing plans will be a key aspect. Leading efforts on customer insights, content development, and integration of educational experiences within the category is also expected. To gain a deep understanding of child behavior, parental purchasing decisions, and educational value propositions, you will need to utilize feedback from customers, educators, and sales teams to continuously refine and enhance the product offering.,

The ideal candidate for this position should have software sales experience and be willing to travel outside of Jaipur. Your main responsibilities will include generating leads, converting them into sales, conducting market research, and gathering customer insight. You will also be expected to conduct Jewels Prime software demos/presentations, identify and pursue new business opportunities, and be available for traveling and field job assignments. Preferred qualifications include IT field experience. This is a full-time position with a salary scale ranging from 15-30K. Benefits for this role include paid time off, and the working schedule is during day shift hours. The ideal candidate should have at least 1 year of B2B sales experience, and a willingness to travel 75% of the time is preferred. The work location is in person.,

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology At Cytiva, one of 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the which makes everything possible. The Research Operations Manager, Customer & Market insights is the essential backbone of the team, enabling and enhancing team performance through efficiency, training and innovation while supporting the team in the journey of democratizing insight to drive a market orientation across Cytiva. The role is focused on customer research but will also encompass competitive intelligence and other insight areas as relevant. The job holder utilises their strong insight skills together with a meticulous focus on organisation and planning to ensure that the Customer & Market insights team are able to consistently deliver for the business. This position reports to the Senior Director, Customer & Market Insights and is part of the Marketing function. The role is located in Bangalore, India and will be an on-site role. At Cytiva, our vision is to advance future therapeutics from discovery to delivery. What you will do: Ways of Working: Identifying and delivering a program of initiatives to improve team ways of working including opportunities for standardization, the creation of templates, the introduction of new team and business processes and tools including for example AI/ML or other novel approaches. Communications Lead: Create and ensure delivery of a Cytiva business knowledge sharing calendar as well as the Customer & Market Insights team meeting and events calendar, coordinating with the Senior Managers to identify and deliver appropriate content. Training Lead: Create and ensure delivery of a functional (e.g. research techniques and methodologies) and business understanding training and development curriculum based on team audits and consultation with Senior Managers. Tools Management: Overseeing the tools and platforms that are central to efficient team operation, including analytical tools (e.g. Q) and dashboards, project planning tools and the knowledge management platform. Vendor Management: Managing vendors, identifying new vendors as required Metrics Management: Gather, synthesize and report key team performance metrics, including stakeholder satisfaction, knowledge platform utilization, newsletter readership as well as budget management. Who you are: Bachelor's Degree is essential, MBA or relevant graduate degree an preferred At least 5 years experience in customer insight, market research or a related field ideally within a research agency Proficient in quantitative and qualitative research with end-to-end experience i.e. from briefing to final reporting and delivery It would be a plus if you also possess previous experience in: Market research operations in either agency or client-side organizations Project management Secondary research and/or competitive Intelligence Providing on-the-job training, mentorship, and/or guidance to junior team members Creating and/or delivering insight learning and development courses/programs Implementing improvements to the insight lifecycle Evaluating AI for use in the insight lifecycle Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at . Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit .

Position Purpose Job Summary Design, develop and maintain business applications and/or technical components (at the beginning, the applications are already developed in Paris) Perform unit integration test Deploy new application releases in the qualification environment Provide level 3 expertise/assistance to support APS team Responsibilities Direct Responsibilities Design and develop components/applications on technologies with various frameworks Work in an agile environment Provide support and help the team's junior developers to grow technically. Participate in agile rituals in an organization on the way to be "agile at scale", Interact and contribute with our developers communities and more broadly of the IT sector within BNPP Paribas worldwide Contributing Responsibilities Contribute to develop Real Estate IT Strategy Technical Behavioral Competencies Expert level technical experience on: MS Dynamics 365 Dynamics 365 OnPremise Dynamics 365 Online Customization and Configuration in Dynamics 365 Web resource development (JavaScript, HTML, CSS) Dynamics 365 plugin development (C# .Net) API REST SQL Server Data Tools (SSIS, C# .Net) SQL Server Data Tools (SSRS, FetchXml) Power Platform Power Apps, Customer Insight, Azure Service Bus Technical management experience on: Dynamics 365 best practice implementation Azure eco-system architecture knwoledge Technical standard definition and implementation Technical conception and workload estimation Coordination skills with different technical teams Development quality quarantee ToolChain implementation Technical team training Delivery perspective minimal experience on: Team management Analysis and reporting skills Load schedule and planning management Incident management Change management Process implementation Scrum Agile experience on: Deep understanding on Scrum Agile Training skills Ticketing tool: Jira, Azure DevOps, ServiceNow Adaptability

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Actionable Insights Minimum 4 years of experience in digital analytics. Must have a good understanding of digital marketing landscape and relevant tools Experience in SQL and Snowflake/GCP Exposure to Adobe Analytics & Looker products Must have worked on Marketing and Digital domain Must have worked on real life business cases involving, and not limited to, deep dives, ad-hoc, generating insights with actionable recommendations Knowledge of clickstream data Understanding of other Adobe Marketing Cloud products is a plus Ability to learn new tools and technologies as per the role requirement Adaptable and flexible Ability to work well in a team Agility for quick learning Commitment to quality Written and verbal communication Roles and Responsibilities: You will be responsible for making your insight actionable; explaining complex analytics to non-technical audiences and making clear recommendations on how stakeholders should be using the insight youre providing Develop and execute SQL scripts to conduct ad hoc analyses and generate actionable recommendations Having deep knowledge of marketing and digital to help analyses campaign performance and provide recommendation for upcoming campaigns Present findings and recommendations to senior stakeholders Develop strong relationships with a range of stakeholders. Your network of contacts will prove key to maximizing how you add value through insight Collaborate closely with client /stakeholders to gather requirements around digital analytics reporting and analyses Qualification Any Graduation

Required Qualifications: CRM Marketing Module PO Minimum 5 years of experience in Microsoft Dynamics CRM Marketing/Customer Insights (must to have), Sales (good to have) and Customer Service (good to have) Strong understanding of Outbound and Real-time Marketing methods Experience in Marketing Execution process - Customer Segments, Customer Journeys, Marketing Emails, Subscription Lists Experience with Event Management process Event Creation, Event Registration, Events Worklist Experience with Internet Marketing Creating Marketing Pages, Marketing Forms, Marketing websites Experience with Lead Generation and Scoring models Good to have integration experience with third party marketing solution provides and LinkedIn Lead Generation process Strong experience and good understanding of creating Marketing Templates Good to have experience in transitioning from Outbound to Real time marketing Experience in Communication and Training Experience in Data Analytics to generate Dashboards and Reporting Experience in creating Power BI reports. Experience with Microsoft 365 Copilot Deliverables and Tasks: 1. Collaborating with stakeholders to establish a product vision that aligns with business objectives. 2. Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers. 3. Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time. 4. Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product. 5. Assisting clients in envisioning potential business solutions using Dynamics CRM. 6. Prepare functional requirements document, test case document for new projects. 7. Accountable for functional testing and documentation of results for all new projects change requests BAU items. 8. Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops. 9. Liase with the development team to ensure the product roadmap is delivered on time. 10. Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation. 11. Prepare training guides to educate the users with the functionality of the application Digital Team App Management in CRM. 12. Create and maintain the Digital App in CRM. 13. Creating and sending campaigns, newsletters for Digital Team. 14. Create Dashboards and reports in CRM for Digital Team. 15. Work closely with the Head of Change management in order to define the action plan required for a successful rollout : communication, training, monitoring, data migration. 16. Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback. 17. Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices. Mandatory Key Skills Functional Consultant,Marketing,Client interaction,SQL,Microsoft 365 Copilot,Customer Insights,Microsoft Dynamics CRM*,Lead Generation*

Job Title - GN - SONG - MT - Marketing Automation B2B ( Microsoft Dynamics 365 Marketing ) - Senior Manager Management Level: 6-Senior Manager Location: Pune, PDC3B Must-have skills: Adobe Real-Time CDP Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. The key responsibilities will include the following Collaborate with clients to understand their business goals, target audience, and marketing objectives. Identify opportunities for leveraging marketing automation to improve efficiency and effectiveness. Provide expert advice on selecting the most suitable B2B marketing automation platform. Gather business requirements, design process & solution for implementation of marketing & sales automation platforms in B2B environment leveraging tools such as Microsoft Dynamics 365 Marketing CRM, Marketo, AJO, Pardot Serve as CRM solution consultant and design lead nurturing workflows, email marketing campaigns, and automated customer engagement programs Work as a BA or Lead the implementation and configuration of B2B marketing automation platforms, such as MS Dynamics 365, Marketo, AJO, Pardot Create and execute targeted email campaigns, drip sequences and monitor campaign performance metrics, including open rates, click-through rates, conversion rates, and pipeline impact Develop documentation and training materials to support ongoing platform usage and skill development. Develop knowledge of prevailing trends, financials, and operating drivers across multiple industry segments. Aside from client delivery, the selected candidate will also drive business development efforts. Bring your best skills forward to excel at the role: Functional proficiency in Microsoft Dynamics 365 CRM Customer Insights (Marketing Module) Capability to describe D365 Sales and Customer Insights functionalities (Journeys, Segments, Forms, Triggers, Opportunities, etc.) Capability to describe integrations of MSD Customer Insights with other Microsoft tools (M365, Copilot products, Azure) Basic to advance level of understanding and knowledge in Power Apps, Power Automate Proficient in marketing research and analysis Excellent oral and written communication skills Creating and maintaining client relationships Strong understanding of Marketing processes, operating model, marketing & Advertising technologies, and integrations with other technologies Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Strong understanding of end to end of CRM process, lead nurturing and management, customer journey mapping, and segmentation strategies, Account Based Marketing (ABM) Proficiency in email marketing best practices, A/B testing methodologies, and campaign optimization techniques. Must have worked in implementation of campaigns, designing marketing emails and delivering outbound marketing activities and customer journeys Have knowledge of lead management in CRM (across marketing, sales and service), B2B Marketing processes, MQL, SQL etc. Good to have technical experience and certification on MS CRM, Salesforce CRM experience, Marketo, Pardot, AJO, Eloqua Strong oral and written communication skills, including presentation skills. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education