Job Locations : Pune,Hyderabad,Ahemdabad,Banglore and Chennai. About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Role Overview The ideal candidate will be responsible for preparing financial reports and statements, conducting bank reconciliations, and performing cyclical audits. Moreover, the candidate must have strong interpersonal skills and possess strong business acumen. Expected to work with huge amounts of numerical data, manage multiple tasks with deadlines, and provide complete reports to the management. The candidate should have a good grip on accounting, strong in Excel. Zoho Book implementation would be an added advantage Responsibilities Posting regular accounting entries in Tally Prime including sales, purchase, receipts, payments, bank reconciliation statement, Preparation of debtors / creditors statements / reconciliation Receiving and processing all invoices, expense forms and requests for payments. Handling petty cash, preparing bills and receipts. Maintaining accounting records, scanning copies, filing documents, etc. Daily sales and expenses accounting Thorough with statutory compliance of deducted and collected taxes viz GST, TDS, Profession tax, Knowledge of returns for e-TDS, TCS, GST, Profession tax. Preparing data for GSTR-1, GSTR-3B Coordinating with Regional and Outlet team Coordinating with Auditors / CA on a weekly basis. Resolving audit queries on a weekly basis. Closure of books on monthly basis and related schedules preparations Banking loan related documents and data preparation. Qualifications Bachelor's degree in Accounting or related field Ability to interpret and analyze financial statements and periodicals Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Minimum of a Bachelor's Degree in Accounting or Finance Minimum of 3-5 years of experience in Accounting or Finance Strong attention to detail Proficiency in MS Office applications (Excel & Word) is a must and experience in using Tally and ZOHO is highly preferred. Good written and verbal communication, interpersonal skills Ability to deal with customers and external contacts. Ability to work well under pressure. Ability to handle multiple tasks and deadlines Proactive and well organized. Ability to work independently as well as in a team. Show more Show less
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Role Overview The ideal candidate will be involved with preparing financial reports and statements, bank reconciliations, and conducting cyclical audits. Moreover, the candidate must have strong interpersonal skills and possess a strong business acumen. We are looking for a trustworthy accountant to manage our day-to-day financial transactions, from fixed and variable expenses to budgets and bank deposits. Expected to work with huge amounts of numerical data, manage multiple tasks with deadlines, and provide complete reports to the management. You should have a good grip on accounting, strong on Excel. Zoho book implementation would be an added advantage. Responsibilities Posting regular accounting entries in Tally Prime including sales, purchase, receipts, payments, bank reconciliation statement, Preparation of debtors / creditors statements / reconciliation Receiving and processing all invoices, expense forms and requests for payments. Handling petty cash, preparing bills and receipts. Maintaining accounting records, scanning copies, filing documents, etc. Daily sales and expenses accounting Thorough with statutory compliance of deducted and collected taxes viz GST, TDS, Profession tax, Knowledge of returns for e-TDS, TCS, GST, Profession tax. Preparing data for GSTR-1, GSTR-3B Coordinating with Regional and Outlet team Coordinating with Auditors / CA on a weekly basis. Resolving audit queries on a weekly basis. Closure of books on monthly basis and related schedules preparations Banking loan related documents and data preparation. Qualifications Minimum of a Bachelor's Degree in Accounting or Finance Minimum of 3-5 years of experience in Accounting or Finance Strong attention to detail Proficient in MS Office applications (Excel & Word) is a must and experience in using Tally and ZOHO is highly preferred. Good written and verbal communication, interpersonal skills Ability to deal with customers and external contacts. Ability to work well under pressure. Ability to handle multiple tasks and deadlines Proactive and well organized. Ability to work independently as well as in a team.
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Position Summary The Vice President – Finance will lead the financial strategy and operations of the company, ensuring fiscal discipline, compliance, business insight, and long-term financial health. Strong in fund raising activities, The role demands both strategic vision and hands-on execution to support a fast-growing retail & services enterprise. Key Responsibilities 1. Strategic Financial Leadership Develop and implement financial strategies aligned with business objectives. Lead long-term financial planning, forecasting, and budgeting processes. Provide strategic input on growth opportunities, expansions, and new store launches. 2. Accounting & Compliance Oversee all accounting functions including general ledger, AR/AP, and inventory accounting. Ensure compliance with statutory laws, tax regulations (GST, TDS, Income Tax), and audit requirements. Drive timely and accurate financial reporting as per Ind AS. 3. Cash Flow & Treasury Management Manage working capital efficiently – monitor receivables, payables, and inventory cycles. Ensure optimal fund utilization and maintain healthy cash flows. Liaise with banks and financial institutions for credit limits, loans, and treasury operations. 4. Business Analysis & MIS Provide actionable insights through financial MIS, variance analysis, and dashboard reporting. Monthly and unit wise P/L Provide store-level and product-level profitability. Support data-driven decision-making across departments. 5. Internal Controls & Risk Management Strengthen internal controls across finance, procurement, and retail operations. Conduct periodic risk assessments and implement mitigation strategies. Ensure a robust internal audit mechanism. 6. Team Leadership & Cross-Functional Collaboration Lead, mentor, and develop the finance team to improve performance and accountability. Collaborate with operations, merchandising, supply chain, and HR for integrated financial planning. Act as a key business partner to the MD/CEO and other department heads. Key Skills & Competencies Strong understanding of retail finance including inventory, pricing, margins, and shrinkage. Analytical mindset with experience in financial modelling and scenario planning. Proficiency in ERP systems (ZOHO books, CRM, Tally Prime). Zoho book implementation. Excellent leadership, communication, and stakeholder management skills. Qualifications Chartered Accountant (CA) or MBA (Finance) from a reputed institute. 15+ years of progressive experience in finance, with at least 5 years in a senior leadership role. Prior experience in the retail, FMCG, or consumer-facing industry is preferred. Key Performance Indicators (KPIs) Accuracy of financial forecasts and adherence to budget. Working capital cycle improvement. Cost of fund reduction. Cost optimization and margin enhancement initiatives. Compliance, audit & ratings. Team performance and system improvements.
Your mission is to deliver adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology. As a dynamic UI/UX designer, you will be responsible for the user experience (UX) and user interface (UI) design of various digital assets, ensuring elements are optimised for improved usability, usefulness, and exceptional visual design. Aliens Tattoo, a premium chain of tattoo studios established in 2011, has experienced significant growth over the past decade, with revenue increasing 8X in the last 5 years and a team of 150 employees across various functions and departments. In addition to tattooing, art, design, and piercing services, Aliens Tattoo is a pioneer in the tattoo education industry, offering a platform and school to help aspiring tattoo artists succeed. Responsibilities: - Improve the overall UI/UX on all websites and digital footprints to enhance user experience. - Investigate user experience design requirements for digital assets. - Conceptualize, develop, and implement a comprehensive UI/UX design strategy for the brand. - Produce high-quality UX design solutions including wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes. - Develop UI mockups and prototypes illustrating site functionality and appearance. - Design, test, and implement various UI elements, landing pages, page flows, etc., to enhance user experience. - Collaborate with the marketing team and internal/external designers to deliver tailored digital user experiences. Qualifications: - Bachelor's degree and a minimum of 3 years UI/UX design experience for websites and web applications. - Strong eye for detail, design sense, and taste. - Portfolio showcasing professional UI/UX design work for web and mobile platforms. - Extensive knowledge of designing websites compatible with various screen formats (desktop, iPad, mobile, etc.). - Working knowledge of Adobe Creative Suite, HTML, CSS (SCSS), iOS, Android, Wix, Wordpress, and Design Systems. - Team player with the ability to work independently. - Strong multi-tasking and time-management skills, prioritizing tasks effectively. Join Aliens Tattoo and be part of a diverse, inclusive start-up with a creative, candid culture where personal and professional growth is valued. Experience a dynamic work environment where you can explore your passions, find purpose, and reach your full potential. Aliens Tattoo is committed to creating meaningful relationships with its team and making a real difference in people's lives. If you seek a fun, supportive, collaborative work culture that values diversity and inclusivity, Aliens Tattoo is the place for you to discover your purpose and be part of a highly experiential environment. Apply now to join our team of talented artists, craftspeople, and storytellers dedicated to elevating lives through art and ink.,
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions.
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions.
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Role Overview We’re hiring a highly driven, strategic, and execution-focused marketing leader to run the entire marketing function end to end. This role requires owning the full marketing funnel — from lead generation to conversion — while driving business outcomes across all units: Aliens Studios, Tattoo School, Aliens Home, and LILA. The ideal candidate is target-obsessed, operationally sharp, and resourceful — someone who can build a team, scale systems, execute fast, and foster a high-performance marketing culture. You will work closely with the CEO and Creative Head to align performance with storytelling and scale our creative vision with precision. What We Offer ₹18–₹24 LPA + Performance Bonus + Growth Opportunities High ownership in scaling one of India’s most iconic creative brands. Strategic leadership role with creative freedom and direct collaboration with founders. Flat hierarchy, fast decisions, bold goals, and a chance to create legacy-level work. Creative, collaborative, and impact-first team environment Key Responsibilities Strategy & Campaign Execution Build quarterly and annual marketing plans aligned to revenue and CAC goals. Lead the execution of 360° campaigns across paid, owned, and earned channels. Collaborate with the Creative Head to translate campaign ideas into executable growth plans. Prioritize high-leverage activities across business units, products, and audience segments. Marketing Operations & Process Leadership Own all marketing operations — team cadence, budget tracking, reporting, execution timelines. Set up and refine systems and processes for campaign briefs, channel plans, content calendars, and performance reports. Ensure projects are delivered on time, on brand, and on budget — with speed and excellence. Build and optimize the team structure to support scale — hiring specialists as needed (performance, automation, content). Performance, Funnels & Growth Lead performance marketing strategy (Meta, Google, YouTube) with clear CAC, CPL, and ROAS targets. Design, manage, and optimize multi-stage funnels across Studios, School, and LILA — improving lead quality, conversion, and retention. Analyze performance using Zoho Analytics, GA, Meta Ad Manager, and other tools — make data-driven decisions weekly. Manage CRM & retargeting strategies across WhatsApp, email, and remarketing campaigns. Leadership & Culture Building Build a high-performance marketing team with strong accountability, ownership, and learning mindset. Drive a metrics-first, feedback-rich culture — weekly syncs, red/yellow/green check-ins, and post-mortems. Push for clarity, execution speed, and strategic alignment across all marketing initiatives. Be a team multiplier — train and mentor younger marketers, improve internal communications, and rally the team toward ambitious goals. Who You Are 6–10 years in full-stack marketing roles with clear growth and team-building experience. Proven track record of owning revenue-focused marketing KPIs — CAC, ROAS, lead volume, conversion rate. Hands-on with digital ads, analytics dashboards, funnel design, CRM systems, and campaign management. Highly target-oriented and outcome-driven — you think in KPIs, not activity. Resourceful, scrappy, and execution-biased — you're not afraid to roll up your sleeves when needed. Experienced in managing small teams, agencies, or freelancers while scaling in-house capacity. Process builder who thrives in a fast-paced, creative, and founder-led culture. Bonus: Experience in D2C, creative education, lifestyle, or experience-first brands. What Success Looks Like (First 6 Months) Drive a 20–30% improvement in CAC through full-funnel optimization, sharper targeting, and retargeting strategies. Increase high-intent leads and studio footfall through performance-driven campaigns and localized targeting. Improve SEO rankings with a clear content and keyword strategy focused on tattoo services and art education — build the foundation for long-term organic growth. Identify and address brand awareness gaps in low-performing studios — implement location-specific marketing plans and improve studio-level performance. Launch 2–3 major campaigns across Studios, School, and LILA with measurable ROI and cross-channel impact. Integrate PR and influencer marketing into the performance ecosystem — tracking reach, relevance, and conversion impact. Establish weekly marketing rhythm — campaign reviews, red/yellow/green reports, and team alignment meetings. Systemize marketing operations — build SOPs, trackers, calendars, and automation flows that create efficiency and scale across all marketing activities.
About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Role Overview Were hiring a highly driven, strategic, and execution-focused marketing leader to run the entire marketing function end to end. This role requires owning the full marketing funnel from lead generation to conversion while driving business outcomes across all units: Aliens Studios, Tattoo School, Aliens Home, and LILA. The ideal candidate is target-obsessed, operationally sharp, and resourceful someone who can build a team, scale systems, execute fast, and foster a high-performance marketing culture. You will work closely with the CEO and Creative Head to align performance with storytelling and scale our creative vision with precision. What We Offer ?1824 LPA + Performance Bonus + Growth Opportunities High ownership in scaling one of Indias most iconic creative brands. Strategic leadership role with creative freedom and direct collaboration with founders. Flat hierarchy, fast decisions, bold goals, and a chance to create legacy-level work. Creative, collaborative, and impact-first team environment Key Responsibilities Strategy & Campaign Execution Build quarterly and annual marketing plans aligned to revenue and CAC goals. Lead the execution of 360 campaigns across paid, owned, and earned channels. Collaborate with the Creative Head to translate campaign ideas into executable growth plans. Prioritize high-leverage activities across business units, products, and audience segments. Marketing Operations & Process Leadership Own all marketing operations team cadence, budget tracking, reporting, execution timelines. Set up and refine systems and processes for campaign briefs, channel plans, content calendars, and performance reports. Ensure projects are delivered on time, on brand, and on budget with speed and excellence. Build and optimize the team structure to support scale hiring specialists as needed (performance, automation, content). Performance, Funnels & Growth Lead performance marketing strategy (Meta, Google, YouTube) with clear CAC, CPL, and ROAS targets. Design, manage, and optimize multi-stage funnels across Studios, School, and LILA improving lead quality, conversion, and retention. Analyze performance using Zoho Analytics, GA, Meta Ad Manager, and other tools make data-driven decisions weekly. Manage CRM & retargeting strategies across WhatsApp, email, and remarketing campaigns. Leadership & Culture Building Build a high-performance marketing team with strong accountability, ownership, and learning mindset. Drive a metrics-first, feedback-rich culture weekly syncs, red/yellow/green check-ins, and post-mortems. Push for clarity, execution speed, and strategic alignment across all marketing initiatives. Be a team multiplier train and mentor younger marketers, improve internal communications, and rally the team toward ambitious goals. Who You Are 610 years in full-stack marketing roles with clear growth and team-building experience. Proven track record of owning revenue-focused marketing KPIs CAC, ROAS, lead volume, conversion rate. Hands-on with digital ads, analytics dashboards, funnel design, CRM systems, and campaign management. Highly target-oriented and outcome-driven you think in KPIs, not activity. Resourceful, scrappy, and execution-biased you&aposre not afraid to roll up your sleeves when needed. Experienced in managing small teams, agencies, or freelancers while scaling in-house capacity. Process builder who thrives in a fast-paced, creative, and founder-led culture. Bonus: Experience in D2C, creative education, lifestyle, or experience-first brands. What Success Looks Like (First 6 Months) Drive a 2030% improvement in CAC through full-funnel optimization, sharper targeting, and retargeting strategies. Increase high-intent leads and studio footfall through performance-driven campaigns and localized targeting. Improve SEO rankings with a clear content and keyword strategy focused on tattoo services and art education build the foundation for long-term organic growth. Identify and address brand awareness gaps in low-performing studios implement location-specific marketing plans and improve studio-level performance. Launch 23 major campaigns across Studios, School, and LILA with measurable ROI and cross-channel impact. Integrate PR and influencer marketing into the performance ecosystem tracking reach, relevance, and conversion impact. Establish weekly marketing rhythm campaign reviews, red/yellow/green reports, and team alignment meetings. Systemize marketing operations build SOPs, trackers, calendars, and automation flows that create efficiency and scale across all marketing activities. Show more Show less
Mission Aliens Tattoo Mission The Studio Manager is a dynamic, motivated, and experienced professional responsible for leading the studio to operational and financial excellence while ensuring an immersive, premium customer experience. This role blends sales leadership, operational management, and team mentorship, with the ultimate goal of upholding Aliens Tattoo’s brand standards and driving business growth. The Studio Manager will oversee day-to-day operations, lead artists and coordinators, maintain P&L accountability, ensure exceptional hygiene and ambiance, and foster a culture of creativity, professionalism, and high performance. Key Responsibilities 1. Sales & Revenue Growth • Achieve and exceed monthly revenue targets for the studio. • Convert consultations and walk-in leads into confirmed bookings with a strong focus on upselling premium designs, services, and aftercare products. • Maintain a lead-to-booking conversion rate in line with company benchmarks. • Coordinate with the HQ sales, contact centre, and marketing teams for lead follow-ups and promotional activities. • Track and report sales metrics daily; identify and act on opportunities to improve results. • Develop and implement local sales strategies and brand collaborations to increase visibility and attract new customers. 2. Customer Experience Excellence • Deliver a personalised, premium, and immersive customer journey from consultation to aftercare. • Conduct and manage both in-studio and virtual consultations with the design team and clients. • Ensure all customers receive timely aftercare follow-ups, encouraging repeat visits. • Handle customer feedback, resolve complaints professionally, and escalate issues when necessary. • Maintain a studio ambiance consistent with Aliens Tattoo’s brand vibe—vibrant, welcoming, and professional. 3. Studio Operations Management • Oversee all day-to-day operations, including appointment scheduling, artist allocation, and adherence to hygiene & safety protocols. • Open and close the studio per SOP, ensuring all operational checklists are completed. • Maintain cleanliness, music, lighting, and branding elements as per brand guidelines. • Monitor and manage inventory—request supplies, track usage, and control costs. • Manage petty cash, expense reporting, and ensure accurate daily reconciliation of cash, card, and UPI payments. • Ensure all operations comply with health, safety, and legal regulations, including data protection 4. Team Leadership & Development • Supervise and mentor artists, coordinators, and support staff, ensuring high morale and performance. • Create and manage shift schedules to ensure optimal staff coverage. • Conduct daily briefings to align the team on bookings, targets, and special requirements. • Facilitate skill development training sessions for artists and coordinators, including sales techniques, hygiene standards, and customer service excellence. • Foster a positive, inclusive, and collaborative work environment that reflects the company’s culture. • Address team conflicts promptly and maintain a healthy, respectful work atmosphere 5. Financial & Data Management • Manage and monitor the studio P&L, ensuring profitability through cost control and revenue growth. • Prepare budgets, track variances, and implement corrective actions when necessary. • Maintain accurate CRM records for leads, consultations, and customer history. • Provide daily, weekly, and monthly reports to the reporting manager on sales, operations, and customer satisfaction metrics. Key Skills & Competencies • Strong sales and negotiation skills with a proven track record of meeting targets. • Excellent communication and interpersonal skills. • Leadership and people management abilities with a motivational approach. • Strong problem-solving and conflict resolution skills. • Organised, detail-oriented, and able to multitask effectively. • Customer-first mindset with the ability to create memorable experiences. • Proficiency in CRM tools and comfort with data-driven decision-making. Qualifications & Experience • 2–4 years in retail sales, operations, or a premium/luxury customer-facing role. • Experience managing a team in a fast-paced, service driven environment. • Basic understanding of inventory and finance management. • Track record of delivering revenue growth and high customer satisfaction. Performance KPIs • Monthly revenue achievement vs target. • Lead-to-booking conversion rate. • Customer satisfaction & feedback scores. • Timeliness of design delivery. • Inventory accuracy and cost control. • Adherence to brand SOPs and hygiene standards.
Mission The Studio Manager is a dynamic, motivated, and experienced professional responsible for leading the studio to operational and financial excellence while ensuring an immersive, premium customer experience. This role blends sales leadership, operational management, and team mentorship, with the ultimate goal of upholding Aliens Tattoos brand standards and driving business growth. The Studio Manager will oversee day-to-day operations, lead artists and coordinators, maintain P&L accountability, ensure exceptional hygiene and ambiance, and foster a culture of creativity, professionalism, and high performance. Key Responsibilities 1. Sales & Revenue Growth Achieve and exceed monthly revenue targets for the studio. Convert consultations and walk-in leads into confirmed bookings with a strong focus on upselling premium designs, services, and aftercare products. Maintain a lead-to-booking conversion rate in line with company benchmarks. Coordinate with the HQ sales, contact centre, and marketing teams for lead follow-ups and promotional activities. Track and report sales metrics daily; identify and act on opportunities to improve results. Develop and implement local sales strategies and brand collaborations to increase visibility and attract new customers. 2. Customer Experience Excellence Deliver a personalised, premium, and immersive customer journey from consultation to aftercare. Conduct and manage both in-studio and virtual consultations with the design team and clients. Ensure all customers receive timely aftercare follow-ups, encouraging repeat visits. Handle customer feedback, resolve complaints professionally, and escalate issues when necessary. Maintain a studio ambiance consistent with Aliens Tattoos brand vibevibrant, welcoming, and professional. 3. Studio Operations Management Oversee all day-to-day operations, including appointment scheduling, artist allocation, and adherence to hygiene & safety protocols. Open and close the studio per SOP, ensuring all operational checklists are completed. Maintain cleanliness, music, lighting, and branding elements as per brand guidelines. Monitor and manage inventoryrequest supplies, track usage, and control costs. Manage petty cash, expense reporting, and ensure accurate daily reconciliation of cash, card, and UPI payments. Ensure all operations comply with health, safety, and legal regulations, including data protection 4. Team Leadership & Development Supervise and mentor artists, coordinators, and support staff, ensuring high morale and performance. Create and manage shift schedules to ensure optimal staff coverage. Conduct daily briefings to align the team on bookings, targets, and special requirements. Facilitate skill development training sessions for artists and coordinators, including sales techniques, hygiene standards, and customer service excellence. Foster a positive, inclusive, and collaborative work environment that reflects the companys culture. Address team conflicts promptly and maintain a healthy, respectful work atmosphere 5. Financial & Data Management Manage and monitor the studio P&L, ensuring profitability through cost control and revenue growth. Prepare budgets, track variances, and implement corrective actions when necessary. Maintain accurate CRM records for leads, consultations, and customer history. Provide daily, weekly, and monthly reports to the reporting manager on sales, operations, and customer satisfaction metrics. Key Skills & Competencies Strong sales and negotiation skills with a proven track record of meeting targets. Excellent communication and interpersonal skills. Leadership and people management abilities with a motivational approach. Strong problem-solving and conflict resolution skills. Organised, detail-oriented, and able to multitask effectively. Customer-first mindset with the ability to create memorable experiences. Proficiency in CRM tools and comfort with data-driven decision-making. Qualifications & Experience 24 years in retail sales, operations, or a premium/luxury customer-facing role. Experience managing a team in a fast-paced, service driven environment. Basic understanding of inventory and finance management. Track record of delivering revenue growth and high customer satisfaction Performance KPIs Monthly revenue achievement vs target. Lead-to-booking conversion rate. Customer satisfaction & feedback scores. Timeliness of design delivery. Inventory accuracy and cost control. Adherence to brand SOPs and hygiene standards. Show more Show less
As the Chief Marketing Officer (CMO) at Aliens Tattoo, your mission is to set the marketing strategy and direction while actively participating in and driving the organization's overall strategy. Leading all marketing administration, planning, budgeting, and guiding the marketing team are key responsibilities. Working closely with the CEO and the senior leadership team, you will need to possess a creative vision, understanding of company values, and strong business leadership skills. Aliens Tattoo is a premium chain of tattoo studios that has been a pioneering force in the tattoo industry since its establishment in 2011. With significant growth in revenue and team size over the last decade, we are committed to delivering exceptional quality and service to our clients. Additionally, our focus on tattoo education has made us leaders in the industry, helping aspiring tattoo artists succeed. Your responsibilities will include developing, scaling, and building brand leadership through strategic planning, market research, pricing, product/service marketing, and marketing communications. Collaborating with the CEO on strategic issues, overseeing budgetary planning, and aligning marketing strategy with financial planning are crucial aspects of the role. You will also manage market research, pricing, product marketing, advertising, public relations, and execute online and offline marketing campaigns to drive brand growth. Team management will be a key focus area, involving the development and guidance of direct staff and cross-department collaboration. Cultivating relationships with vendors and partners, attracting key team members, and aligning marketing strategy with short and long-term financial planning are essential for success in this role. The ideal candidate will be a seasoned leader with at least 12-15 years of broad marketing experience, including managing a marketing team. A background in digital advertising, media, product marketing, branding, marketing analytics, and events is preferred. Strong analytical skills, a collaborative style, and a commitment to team development are characteristics we are looking for in the CMO at Aliens Tattoo. If you are passionate, inventive, and thrive in a fast-paced environment, we invite you to apply and be a part of our dynamic, mission-driven team at Aliens Tattoo where work is more than just a job it is a place to find purpose, explore passions, and grow both personally and professionally. Join us in creating exceptional experiences and making a real difference in people's lives.,
Responsibilities: Make Calls to connect with leads in real time Maintaining Sales processes and SOPs Handling inquiries through Inbound Calls & Chat. Build High-quality relationship. Gather leads and customer information and update in CRM Provident fund