Job Locations : Pune,Hyderabad,Ahemdabad,Banglore and Chennai. About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Role Overview The ideal candidate will be responsible for preparing financial reports and statements, conducting bank reconciliations, and performing cyclical audits. Moreover, the candidate must have strong interpersonal skills and possess strong business acumen. Expected to work with huge amounts of numerical data, manage multiple tasks with deadlines, and provide complete reports to the management. The candidate should have a good grip on accounting, strong in Excel. Zoho Book implementation would be an added advantage Responsibilities Posting regular accounting entries in Tally Prime including sales, purchase, receipts, payments, bank reconciliation statement, Preparation of debtors / creditors statements / reconciliation Receiving and processing all invoices, expense forms and requests for payments. Handling petty cash, preparing bills and receipts. Maintaining accounting records, scanning copies, filing documents, etc. Daily sales and expenses accounting Thorough with statutory compliance of deducted and collected taxes viz GST, TDS, Profession tax, Knowledge of returns for e-TDS, TCS, GST, Profession tax. Preparing data for GSTR-1, GSTR-3B Coordinating with Regional and Outlet team Coordinating with Auditors / CA on a weekly basis. Resolving audit queries on a weekly basis. Closure of books on monthly basis and related schedules preparations Banking loan related documents and data preparation. Qualifications Bachelor's degree in Accounting or related field Ability to interpret and analyze financial statements and periodicals Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Minimum of a Bachelor's Degree in Accounting or Finance Minimum of 3-5 years of experience in Accounting or Finance Strong attention to detail Proficiency in MS Office applications (Excel & Word) is a must and experience in using Tally and ZOHO is highly preferred. Good written and verbal communication, interpersonal skills Ability to deal with customers and external contacts. Ability to work well under pressure. Ability to handle multiple tasks and deadlines Proactive and well organized. Ability to work independently as well as in a team. Show more Show less

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+ studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Role Overview The ideal candidate will be involved with preparing financial reports and statements, bank reconciliations, and conducting cyclical audits. Moreover, the candidate must have strong interpersonal skills and possess a strong business acumen. We are looking for a trustworthy accountant to manage our day-to-day financial transactions, from fixed and variable expenses to budgets and bank deposits. Expected to work with huge amounts of numerical data, manage multiple tasks with deadlines, and provide complete reports to the management. You should have a good grip on accounting, strong on Excel. Zoho book implementation would be an added advantage. Responsibilities Posting regular accounting entries in Tally Prime including sales, purchase, receipts, payments, bank reconciliation statement, Preparation of debtors / creditors statements / reconciliation Receiving and processing all invoices, expense forms and requests for payments. Handling petty cash, preparing bills and receipts. Maintaining accounting records, scanning copies, filing documents, etc. Daily sales and expenses accounting Thorough with statutory compliance of deducted and collected taxes viz GST, TDS, Profession tax, Knowledge of returns for e-TDS, TCS, GST, Profession tax. Preparing data for GSTR-1, GSTR-3B Coordinating with Regional and Outlet team Coordinating with Auditors / CA on a weekly basis. Resolving audit queries on a weekly basis. Closure of books on monthly basis and related schedules preparations Banking loan related documents and data preparation. Qualifications Minimum of a Bachelor's Degree in Accounting or Finance Minimum of 3-5 years of experience in Accounting or Finance Strong attention to detail Proficient in MS Office applications (Excel & Word) is a must and experience in using Tally and ZOHO is highly preferred. Good written and verbal communication, interpersonal skills Ability to deal with customers and external contacts. Ability to work well under pressure. Ability to handle multiple tasks and deadlines Proactive and well organized. Ability to work independently as well as in a team.

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. Position Summary The Vice President – Finance will lead the financial strategy and operations of the company, ensuring fiscal discipline, compliance, business insight, and long-term financial health. Strong in fund raising activities, The role demands both strategic vision and hands-on execution to support a fast-growing retail & services enterprise. Key Responsibilities 1. Strategic Financial Leadership Develop and implement financial strategies aligned with business objectives. Lead long-term financial planning, forecasting, and budgeting processes. Provide strategic input on growth opportunities, expansions, and new store launches. 2. Accounting & Compliance Oversee all accounting functions including general ledger, AR/AP, and inventory accounting. Ensure compliance with statutory laws, tax regulations (GST, TDS, Income Tax), and audit requirements. Drive timely and accurate financial reporting as per Ind AS. 3. Cash Flow & Treasury Management Manage working capital efficiently – monitor receivables, payables, and inventory cycles. Ensure optimal fund utilization and maintain healthy cash flows. Liaise with banks and financial institutions for credit limits, loans, and treasury operations. 4. Business Analysis & MIS Provide actionable insights through financial MIS, variance analysis, and dashboard reporting. Monthly and unit wise P/L Provide store-level and product-level profitability. Support data-driven decision-making across departments. 5. Internal Controls & Risk Management Strengthen internal controls across finance, procurement, and retail operations. Conduct periodic risk assessments and implement mitigation strategies. Ensure a robust internal audit mechanism. 6. Team Leadership & Cross-Functional Collaboration Lead, mentor, and develop the finance team to improve performance and accountability. Collaborate with operations, merchandising, supply chain, and HR for integrated financial planning. Act as a key business partner to the MD/CEO and other department heads. Key Skills & Competencies Strong understanding of retail finance including inventory, pricing, margins, and shrinkage. Analytical mindset with experience in financial modelling and scenario planning. Proficiency in ERP systems (ZOHO books, CRM, Tally Prime). Zoho book implementation. Excellent leadership, communication, and stakeholder management skills. Qualifications Chartered Accountant (CA) or MBA (Finance) from a reputed institute. 15+ years of progressive experience in finance, with at least 5 years in a senior leadership role. Prior experience in the retail, FMCG, or consumer-facing industry is preferred. Key Performance Indicators (KPIs) Accuracy of financial forecasts and adherence to budget. Working capital cycle improvement. Cost of fund reduction. Cost optimization and margin enhancement initiatives. Compliance, audit & ratings. Team performance and system improvements.