Studio Manager

About Us Aliens Tattoo is a high-energy, fast-growing premium tattoo studio chain valued at $20M. With 16+studios across India and a dynamic team of 160+ professionals based in Mumbai, we are redefining tattoo artistry with innovation, creativity, and a commitment to excellence. Our culture thrives on openness, integrity, personal growth, and continuous learning. We are looking for a smart, dynamic, and charismatic individual with proven expertise in sales and customer service. The ideal candidate will have relevant experience in a customer-facing role, preferably within sales or any service-driven industry, and possess strong communication and interpersonal skills. Role Overview At Aliens Tattoo, we don’t just create tattoos — we craft experiences. As a Brand Experience Manager, you’ll be the first face and lasting impression of the studio. This role is designed for someone who can blend hospitality, sales, coordination, and brand energy into every client interaction. You will be responsible for managing walk-in clients, consultations, and appointments, while ensuring seamless coordination between artists and the studio team. The ideal candidate is energetic, peopledriven, and obsessed with providing outstanding customer experiences that reflect the vibe and excellence of the Aliens brand. Key Responsibilities Customer Engagement & Walk-In Management Greet and engage all walk-in and booked clients with warmth, energy, and confidence Understand client tattoo ideas and guide them through the consultation and design process Build strong relationships with clients by creating a personalised and welcoming experience Ensure no walk-in is left unattended and every inquiry is followed through with care. Sales & Conversion Convert walk-ins and consultations into paid bookings by confidently addressing objections and offering clarity Promote aftercare products, merchandise, or additional services where appropriate Explain EMI options and payment procedures to clients with professionalism and clarity Drive revenue through excellent service, upselling, and trust-building Appointment & CRM Management Manage client bookings, follow-ups, reschedules, and confirmations via CRM, WhatsApp, and phone Coordinate artist calendars, ensuring balanced and efficient scheduling across the day Maintain clear and updated CRM records for all customer interactions and appointments Follow up with no-shows and warm leads to re-engage and rebook Brand Representation & Vibe Ownership Uphold the Aliens Tattoo brand tone in conversations, presence, and behaviour Maintain a high level of grooming, body language, and confidence at the studio Ensure studio ambience is always welcoming — lights, music, scent, cleanliness, and energy Capture organic client moments (photos/videos) for social media where possible (with consent) Reporting & Feedback Submit daily/weekly reports on walk-ins, conversions, leads followed up, and CRM status Gather and share client feedback with relevant teams for service improvement Collaborate with area manager to meet monthly business and experience goals Key Qualifications Bachelor’s degree in any field (Hospitality, Mass Communication, or Business preferred) Minimum 3+ years of experience in customer-facing roles — front desk, client servicing, retail / lifestyle brands. Strong verbal & written communication skills (Fluency in English and local language) Comfortable with tech tools: CRM (or similar), Google Calendar Excel. Sales-minded with the ability to influence decision-making and drive conversions. Time & task management — must be organised, reliable, and fast on their feet Key Competencies Always puts client needs first, listens deeply, and personalises every interaction Has the confidence and emotional intelligence to guide clients toward decisions Comfortable handling objections and positioning aftercare or service upgrades with ease Customer-Centric Approach: Ensures exceptional service quality and customer satisfaction. Problem-Solving: Skilled in identifying challenges and implementing effective solutions. Show more Show less