587 Cx Jobs

Purpose of the Role The Customer Experience Research & Insights Lead will drive a holistic understanding of customer experience across Sobha Realtys ecosystem—spanning sales, handover, community, service, and digital platforms. This role blends qualitative research and quantitative analytics to uncover deep customer insights, identify friction points, and guide strategic improvements that enhance satisfaction, loyalty, and trust. Key Responsibilities Conduct qualitative and quantitative Customer Experience studies (interviews, surveys, journey observations, ethnographic assessments). Develop and maintain customer journey maps highlighting pain points, moments of delight, and process improvem...

As a UX Designer, you will play a crucial role in understanding the overall UX design process, business stakeholder vision, and software development principles in both CX and EX contexts. Your responsibilities will include: - Mature problem framing and requirements gathering methodologies to contribute effectively to these activities, including conducting and delegating subtasks to others. - Proficiently conduct Discovery and data synthesis to identify critical user insights and develop hypotheses for designing effective experiences. - Perform experience audits and usability analysis such as immersive studies and heuristic assessments. - Design low to high fidelity UI designs and prototypes ...

Hiring for International Voice Process Customer Support (Top MNC) Location: Bangalore Shift: Night Shifts Work Mode: Onsite Work Schedule: 5 Days Working | 2 Rotational Week Offs Cab: 2-Way (Within Hiring Zone) Job Description We are hiring experienced professionals for an International Voice Customer Support role for a leading MNC. Candidates must have strong communication skills and prior experience handling customers. Roles & Responsibilities Handle inbound/outbound customer queries through voice process. Provide accurate information and resolve customer issues effectively. Preferred Candidate Profile Minimum 6 months of Customer Support (Voice) experience. Strong verbal communication & p...

Hiring for International Voice Process Customer Support (Top MNC) Location: DLF Building, Gachibowli Shift: Night Shifts Work Mode: Onsite Work Schedule: 5 Days Working | 2 Rotational Week Offs Cab: 2-Way (Within Hiring Zone) Job Description We are hiring experienced professionals for an International Voice Customer Support role for a leading MNC. Candidates must have strong communication skills and prior experience handling US/International customers. Roles & Responsibilities Handle inbound/outbound customer queries through voice process. Provide accurate information and resolve customer issues effectively. Perform basic upselling and cross-selling when required. Preferred Candidate Profile...

As the Head of MarTech at Tata Communications, your role will involve leading marketing technology initiatives to enhance customer experience across digital touchpoints and drive performance through data-driven marketing. You will split your focus between email marketing (40%) and MarTech strategy & execution (60%), ensuring seamless integration of tools, platforms, and campaigns across the digital ecosystem. Key Responsibilities: - Lead and optimize inbound and outbound email marketing campaigns across B2B and B2C segments. - Supervise campaign planning, segmentation, automation, A/B testing, and performance analytics. - Ensure compliance with global data privacy regulations (e.g., GDPR, CA...

Role & responsibilities : Requirement Development & Harmonization Coordinate and provide requirements: Collaborate with operations, marketing, legal, compliance, privacy, finance, sales, design, data and technology teams to capture goals, pain points, and regulatory, operational, and customer needs Product harmonization: Ensure requirements and features are consistent and harmonized across all countries, balancing global standards with local adaptations Roadmap Prioritization: Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness Governance & Quality: Collaborate with local markets to understand operational processes, risks, and regula...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support...

In this role, you will: Deliver exceptional customer support across app & web Analyze customer feedback and sentiment to uncover insights Collaborate with Product, Engineering & Marketing to drive customer-centric improvements Monitor CX metrics like NPS & CSAT to optimize satisfaction Implement and enhance chatbot solutions to improve efficiency Proactively resolve customer pain points and elevate overall experience

Required Skills & Experience 8+ years of progressive experience in Digital Customer Experience and Call Centre business development, Inside Sales, or ABM roles with leading BPO services companies . Strong understanding of Digital Customer Experience (DCX) / Support Service ( Customer Support & Tech Support) solutions, market trends, and buyer personas. Proven track record of generating measurable pipeline and revenue impact through Inside Sales and ABM programs in driving both Customer Support and Tech Support businesses. Ability to translate complex DCX solutions into simple, compelling value propositions. Experience with ABM platforms and tools (e.g., HubSpot etc). Excellent communication,...

We are actively hiring for DTL - CX Specialist (Coach & Trainer)!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational week offs) Immediate Joiner preferred Roles and Responsibilities: - Conduct training sessions on customer experience strategies for team leaders and ambassadors. Join coaching sessions with leaders, providing real-time insights to enhance customer interactions. Listen to wow calls, identifying standout moments and recognizing Customer Experience Brand Mascots of the Week. Communicate success stories and best practices to reinforce a culture of excellence. Be the face of customer experience strategies, engaging with new batches to set servic...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Role :- Senior NICE CXone Migration & Transformation Specialist We are seeking an experienced Senior NICE CXone Migration & Tr...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly experienced Manager – Contact Center Transformation with 12+ years of experience in Contact Cente...

Job Title :Genesys_Level 6_Senior Manager_(Entity -S&C GN) Management Level :Level 6 Senior Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :J...

Job Title - GN - SONG - Service - Google Gen AI - Senior Manager Management Level 06 / Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 1 3+ year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance . Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI sui...

Job Title - GN - SONG - Service - Google CCAI - Consultant Management Level: 09/ Consultant Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Google Cloud Contact Center AI Platform Good to have skills: NA Areas of Work: Service Google CCAI, Solution and Platform Design Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Roles & Responsibilities: As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet....

Job Title - GN - SONG - Service - Google Gen AI - Consultant Management Level 09/ Consultant Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 6 + year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI suite of conta...

ABOUT SPINNY Spinny is India's most trusted full-stack platform for buying and selling cars - backed by marquee investors including Tiger Global, Accel, Elevation Capital, ADQ and Westbridge Capital. Our mission is simple but ambitious: to bring trust, transparency, and delight back into the used car buying experience. With operations across 80+ cities and over a million customers served, were now entering our next phase of growthscaling our platform, deepening customer engagement, and expanding our product ecosystem to cut across the car ownership spectrum. If you’re driven by solving complex business problems, passionate about elevating customer experience, and motivated to improve process...

Mandatory Skills: Chatbot development, Voice Conversational AI Platforms- DialogFlow CX Natural Language Processing, Python/ Node.JS Design, develop and implement cloud-based Conversational AI solutions. Client Management along with individual contributor. Good communication. Basic Function: Strong experience in developing intent and utterances based logics and interaction flows on conversational AI Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Exposure of Lex and or Dialogflow, Watson or similar platform Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication pl...

Define and communicate the architectural vision for full-stack and event-driven systems, aligning with enterprise guardrails. Drive high-stakes design decisions across products and teams, including build vs. buy, domain boundaries, and data models. Lead, mentor, and grow engineers through coaching, design reviews, and career guidance. Establish and monitor SLIs/SLOs, partnering with SRE to improve availability, latency, and cost efficiency. Champion secure-by-design practices, conduct threat modeling, oversee penetration tests, and drive remediation at scale. Integrate Generative AI capabilities into platform architecture, balancing innovation with risk. Influence portfolio roadmaps by artic...

Design and deploy advanced contact center solutions using Genesys Cloud CX. Improve Business Calling Intelligence through change initiatives and project participation. Enhance processes and integrations to support a scalable, future-proof customer interaction landscape. Collaborate with cross-functional teams to ensure seamless customer interactions across voice, digital, and AI-powered channels. Develop and implement strategies to optimize cloud-based contact center infrastructure. Troubleshoot and resolve complex technical issues related to contact center operations. Job Requirements Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. Strong b...

Job Title: Customer Support Executive US Telecom Process (Chat Support) Job Location: Pune Work From Office (WFO) Process: US Telecom – Chat Support Experience Required: Minimum 1 Year of experience in International BPO / Customer Support CTC: Up to 4.4 LPA Shift: US Shifts (Night Shift) Working Days: 5 Days Working (2 Days Rotational Off) Job Description: We are hiring Customer Support Executives for a US Telecom Chat Process. The role involves handling customer queries through live chat, resolving service issues, billing questions, and ensuring a seamless customer experience. Desired Candidate Profile: Minimum 1 year experience in International BPO / Customer Support Excellent written Engl...

You will be part of a dynamic team working on cutting-edge Oracle Cloud implementations. Your role will involve collaborating with global teams and top-tier clients to deliver exceptional solutions across various functional and technical tracks. **Open Roles Include:** - **ERP Cloud** - ERP Technical Consultant - ERP SCM Functional Consultant - ERP Financials Functional Consultant (FAH, AP, AR, Tax, GL, Cash Management) - **HCM Cloud** - Talent Management, Recruitment, Absence Management Functional Leads - HCM Security Functional Consultant - **Production Support & Engineering** - OTM Application Engineer & MSP Support - Risk Management Service Engineer - FIS Quantum/Echos Support - Tax Syst...

Role Overview: As an AI Solutions Sales Specialist, you will be responsible for identifying potential clients who could benefit from AI-driven digital and business solutions. You will develop compelling value propositions, execute lead generation campaigns, and build relationships with key stakeholders to showcase how AI solutions can optimize and automate various aspects of their operations. Your role will involve working closely with the Global Business Development team to ensure smooth lead hand-off and utilizing CRM software for efficient tracking and progress monitoring. Key Responsibilities: - Inside Sales: - Proactively identify and generate new business opportunities through outbound...

Role Overview: The Oracle Customer Success Services (CSS) Learning Adoption & Renewals group is dedicated to empowering global customers to maximize their Oracle investments. The team consists of two core units: Cloud Learning Services and CSS License. The Cloud Learning Services division, a $25M+ business, offers comprehensive training solutions for Oracle's HCM, CX, and ERP pillars. The primary mission is to assist organizations in driving product adoption, upskilling talent, and achieving tangible ROI through a strategic approach to enterprise learning. Key Responsibilities: - Develop and execute strategies to enhance customer adoption of Oracle University's Cloud Learning Subscriptions (...

Role Overview: You will be responsible for managing the bid management process, including handling RFX deliverables, preparing and presenting deal briefs, collaborating with solution teams, and ensuring timely delivery of qualitative solutions. Additionally, you will be required to work with internal and external stakeholders, set up share point and cadence meetings, maintain high levels of customer satisfaction index (CSI), and manage client visits end to end. Key Responsibilities: - Bid Management of complete RFX deliverables - Prepare & present Deal Brief - Get SPOCs aligned specific to the scope - Collaborate with solution teams for qualitative solutions within timelines - Align leadersh...