100 Cx Jobs

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection We are fueled by creativity and diversity of thought and in our workforce Our employees are supported to innovate and learn something new every day, We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results, Opportunity Overview Provide management, leadership, and support in the sales, Teradyne Semiconductor Test systems and applications for a speci??c customer or wherever business needs dictate, Perform management of resources and implementation strategies, Resource coordination to achieve the customer's business needs, Identi??es TERADYNE and Non-TERADYNE resources required to deliver customer solutions and tracks and manages the deliverables acted to, Mentoring application engineer/leaders on technical topics, working behavior, and management experience, Finance planning and execution include resources, travel, and misc spending, Yearly or quarterly technical review meetings with customers and aligned with company HQ engineering team in advance, QBR package preparation and update quarterly, Management of local contractors and skill enhancement to support local application activities, Customer relationship establishment All About You We seek individuals who share our passion and determination Our commitment to customer success drives us to go the extra mile If youre ready to join us in this mission, take a closer look at the minimum criteria for the position, Experience in ATE test industry is more than 15 years Experience in management roles is more than 8 years Proven ability to work comfortably with high-level management (internal and customer) Demonstrated skills in project management & negotiation Demonstrated leadership skills Fluent in English Good organizational and communication skills including ability to communicate and foster communication between project groups, Desirable MSEE/MSCS/MBA Experience on V93K, LTX CX or ASL3000 tester highly desirable Benefits Teradyne offers a variety of robust health and well-being benefit programs, insurance, paid vacation & holidays, tuition assistance programs, and more, Show

Is your favorite part of consulting sharing knowledge? We need you to explore new Oracle technologies + spread your knowledge of Fusion applications through Training! As a member of Oracle Customer Success you will join a team of SMEs charged with supporting Oracle Universitys Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to the Cloud Learning Subscriptions, Live Training Sessions, Certification, and content. The Principal Oracle Cloud Product Education Lead - Oracle Fusion Sales and B2B Service Instructor/Consultant is a self-motivated professional who uses their expertise to support Oracle University products, curate online subscription content, teach, develop, and record training materials. The ideal candidate is passionate about technology and education, driven to learn and teach using modern learning methods in a fast-paced and customer-centric environment. Oracle University is a global team that empowers customers, partners, and employees by providing training across all Oracle Cloud services, including SaaS and OCI. Training is delivered via digital subscriptions on an advanced learning platform featuring knowledge checks, skill paths, gamification, and learner analytics. The team also delivers live, instructor-led sessions and hands-on labs to enhance cloud learning experiences. Passion for training and sharing knowledge! 8+ years of hands-on experience working with Oracle Fusion Sales and B2B Service Cloud Applications. Understanding of Oracle CX Cloud architecture and integration with other Fusion Cloud modules (e.g., ERP, HCM) Experience with data migration, user security setup, sandbox testing, and extensibility frameworks. Familiarity with REST APIs and Application Composer in Sales and B2B Service Cloud. Strong communication skills and experience delivering virtual or in-person training. Strong technical knowledge in customizing Fusion application with custom objects, Redwood, BI Dashboards, Groovy Scripting, Visual Builder and DCS. Practical consulting and field experience with the following Oracle Fusion Sales & Service modules: Sales Modules - Lead Management - Opportunity Management - Product Catalog - Sales Forecasting - Territory Management - Partner Relationship Management (PRM) - Sales Analytics - Digital Sales and Sales Assistant (Mobile & AI Features) B2B Service Modules - Service Request Management - Knowledge Management - Digital Customer Service - Service Level Agreements (SLAs) - B2B Service Analytics and Dashboards Roles & Responsibilities : As the Oracle Fusion Cloud Customer Experience (Cx) Lead you will join a team of SMEs charged with supporting Oracle Universitys Cloud training content. You will participate in the recording, delivery, and sale of Oracle University (OU) training assets including but not limited to the Cloud Navigator, Cloud Learning Subscriptions, Live Training Sessions, Certification, and content. The Oracle Cloud Cx Applications Lead is a self-motivated professional who uses their expertise to support OU products, curate online subscription material, teach, develop, and record training content. The applicant must be eager to learn technology to support and deliver training using modern learning techniques while working in a fast-paced market and environment. Oracle University is a P&L business that educates customers, partners and employees on all of Oracle Cloud services including all of SaaS, PaaS and IaaS Implementations. The team offers training via digital subscriptions built on a modern platform that offers knowledge checks, skill paths, gamification and live analytics on learner progress. The organization also teaches live private events featuring cloud content and hands on labs to practice on live cloud environments.

Position Overview The Director, CX Technology Delivery plays a pivotal role in enabling business growth and productivity through the delivery and operation of customer experience (CX) technology solutions. This leader is responsible for driving offshore delivery operations supporting services across North America (NAM), Latin America (LATAM), Europe-Middle East-Africa (EMEA), and Asia-Pacific (APAC), ensuring consistent performance in line with organizational goals. This role will lead cross-functional engineering and delivery teams\u2014including Telecom, Contact Center as a Service (CCaaS), and Business Intelligence (DW/BI) infrastructure specialists\u2014focusing on scalable, reliable, and innovative solutions for enterprise clients. The Director will also spearhead the development of a global Center of Excellence (CoE) in CX and AI technologies. You will be accountable for translating strategy into execution, overseeing the complete software development lifecycle, and ensuring high standards of delivery excellence across regions and functions. Key Responsibilities: Leadership & Governance Partner with executive stakeholders to execute on plans that align with the company\u2019s CX and digital transformation goals. Establish and lead a global Center of Excellence for CX Technology to foster business growth and operational efficiency. Drive global delivery standardization, governance, and best practices across regional teams. Delivery Management & Program Oversight Oversee end-to-end delivery of IT solutions, from design and configuration to deployment, maintenance, and optimization. Ensure delivery excellence and SLAs across multi-region programs, managing budgets, timelines, and quality expectations. Manage and mature Agile/DevOps practices within delivery teams for increased velocity and transparency. Team Leadership & Talent Development Lead, mentor, and grow a high-performing team of IT delivery professionals, including delivery and support engineers. Build an inclusive and collaborative culture focused on continuous learning, performance excellence, and innovation. Champion workforce planning and skills development in emerging technologies, especially CCaaS and AI. Financial & Operational Management Develop and manage departmental budgets, forecasts, and vendor contracts to optimize value delivery and control costs. Monitor and improve KPIs across service delivery, project management, and customer satisfaction metrics. Identify and implement process improvements that enhance efficiency, scalability, and client experience. Stakeholder & Customer Engagement Act as the primary IT delivery liaison for internal and external stakeholders across all regions. Support pre-sales and solutioning activities as a technical advisor in CX-related opportunities. Translate business needs into technical delivery plans that align with commercial and operational goals. Qualifications: Education & Experience Bachelor\u2019s degree in Information Technology, Computer Science, Engineering, or related field (Master\u2019s preferred). 15+ years of progressive IT leadership experience, including at least 3 years in a director or comparable role. Proven track record of delivering large-scale, multi-region IT solutions in Telecom, SaaS, Cloud, and CX technology environments. Experience managing cross-functional global delivery teams and working in matrixed organizational structures. Technical Expertise Strong knowledge of Telecom (Avaya, Cisco), CCaaS platforms (e.g., Genesys, NICE) and AI/ML technologies applied to customer experience. Strong architecture knowledge across cloud (AWS/Azure/Google), DevSecOps, infrastructure as code, data platforms, and integrations. Deep understanding of software development, system integration, cloud architecture, and enterprise data platforms. Familiarity with ITSM frameworks (e.g., ITIL), Agile methodologies, and DevOps practices. Leadership & Business Acumen Demonstrated ability to drive financial performance, strategic alignment, and operational excellence. Skilled at executive-level communication, stakeholder influence, and team leadership. Commercial and industry awareness to make data-driven, strategic decisions that support revenue growth and client satisfaction.

About The Role : Job TitleSAS CitDev Associate Engineer LocationBangalore, India Corporate TitleAnalyst Role Description We are seeking a skilled AI engineer to design, develop, and maintain AI-powered chatbots and conversational systems using Dialogflow CX, Vertex AI, and Terraform. The candidate will possess strong programming skills in Python and expertise in deploying scalable AI models and infrastructure through Terraform and Google Cloud Platform (GCP). This role involves collaborating with cross-functional teams to deliver intelligent and automated customer service solutions. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Design and implement AI-driven chatbots using Dialogflow CX and Vertex AI. Develop, test, and deploy conversational flows, intents, entities, and integrations. Implement Terraform to manage and provision cloud infrastructure for AI models. Utilize GCP services to deploy and manage AI models and infrastructure. Develop, maintain, and optimize Python scripts for data processing, model training, prompting, and deployment. Collaborate with data scientists to integrate ML models within Dialogflow CX. Ensure data security, scalability, and reliability of AI systems. Monitor and debug issues in chatbot performance and provide timely resolutions. Create and maintain technical documentation for AI systems and infrastructure. Your skills and experience Proven experience with Google Cloud Platform (GCP) services, including but not limited to Compute Engine, Cloud Storage, BigQuery, and AI Platform. Strong programming skills in Python. Experience with Terraform for infrastructure as code. Hands-on experience with Dialogflow CX and Vertex AI. Familiarity with deploying and managing scalable AI models and infrastructure. Excellent problem-solving skills and attention to detail. Ability to collaborate effectively with cross-functional teams. How well support you

At 3CLogic, we strongly believe in the value of our team members and understand that success is achieved through teamwork. As a fast-growing SaaS startup based in Rockville, Maryland, we have a diverse team working both locally and remotely. We prioritize talent and potential over geographical location, creating a hybrid remote and in-person culture that fosters personal and professional growth. We invite you to consider joining our vibrant team at 3CLogic, where every day is filled with exciting opportunities and colorful challenges. Our dynamic environment thrives on innovation and creativity, encouraging all team members to bring their unique perspectives and ideas to the table. We are a team of entrepreneurs at heart, driven by the belief that embracing individuality leads to limitless possibilities. If you are intrigued by the prospect of working in a technicolor world rather than a monochromatic one, we would love to connect with you. Let us show you firsthand what sets us apart and help you discover where you can excel within our organization. **What we do:** 3CLogic specializes in providing voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide. Our clients include renowned names such as 7-Eleven, Swiss Railways, Regeneron, Hyatt Hotels, and more. By leveraging our cutting-edge technology, organizations enhance their customer service quality, empower their agents, reduce operational costs, and streamline their communication processes. We transform the experience of seeking assistance into a positive and efficient interaction for all parties involved. **General Job Details:** **Position Name:** Senior Product Manager - Contact Center Analytics & CX Integrations **Experience:** 7-10 years (with 5-6 years in CCaaS/CRM/CX Product Management) **Job Type:** Full-Time **Location:** Sector-142, Noida (Hybrid Working Model) **Position Summary:** We are in search of exceptional product managers who are driven to exceed standards rather than just meeting them. As a committed and customer-centric individual focused on continuous improvement, you will play a crucial role in shaping the success of one or more products within the 3CLogic Contact Center suite. Your responsibilities will include defining the product vision, creating roadmaps, prioritizing requirements, and collaborating with various teams to ensure business objectives and customer satisfaction goals are achieved. **Primary Focus - Analytics, Dashboards, Reporting & APIs:** This position centers around productizing data, developing customer-facing dashboards, enabling KPI tracking, and delivering self-service analytics features. You will be responsible for overseeing the development lifecycle of reporting and analytics modules integrated with major CRMs and internal systems. **Key Responsibilities:** - Own and enhance the product roadmap for reporting, analytics, dashboards, and KPI frameworks. - Drive the execution of self-service analytics and API-driven reporting capabilities, translating customer and business needs into actionable requirements. - Collaborate with engineering and data teams to design, validate, and scale data models and pipelines. - Design intuitive dashboards and visualization experiences for business users and administrators. - Define and monitor success metrics for all reporting features, engaging with internal stakeholders and customers to refine use cases. - Serve as a subject matter expert on reporting APIs, real-time and historical analytics, and Voice of Customer metrics. **Qualifications:** - 8-9 years of total experience with 5-6 years as a Product Manager. - Strong background in Analytics, and either CX or CRM, with CCaaS/Telephony experience being advantageous. - Proficiency in Contact Center architectures, including IVR, ACD, Omnichannel routing, and Queuing strategies. - Familiarity with analytics platforms such as Power BI, Tableau, or Looker, along with hands-on knowledge of SQL and data modeling. - Excellent communication skills, stakeholder management abilities, and agility in working with cross-functional teams. **Preferred Skills:** - Exposure to enterprise platforms like ServiceNow and Salesforce. - Experience in delivering Voice of Customer analytics or customer engagement dashboards. - Familiarity with enterprise SaaS delivery and reporting frameworks. **Benefits:** - Flexible Working Hours - Hybrid Working Style - Personal Accidental Insurance - Health Insurance for Self, Spouse, and two children - 5-day work week If you are a dedicated and forward-thinking product manager with a passion for analytics and customer experience, we encourage you to explore this exciting opportunity with 3CLogic. Join us in shaping the future of Contact Center solutions and driving meaningful business outcomes through innovation and collaboration.,

The ideal candidate for this role should have 4+ years of experience in CX with CPQ and possess excellent customer communication skills. It is essential to be able to manage a team effectively and have expertise in Sales, Service, and Eloqua modules along with integrations. Prior experience in end-to-end Implementation (minimum 2 projects) and support projects (minimum 2 projects) is required. The candidate should also have experience in conducting requirements gathering sessions, User Acceptance Testing (UAT), and Training. A good understanding of business processes is also necessary for this role. The job location for this position includes Ahmedabad, Bangalore, Chennai, Noida, and Pune.,

You possess experience in direct sales of IT solutions and services, specifically within a hunting role in the U.S. market. You will be responsible for performing in-depth market research to identify industry segments that could benefit from AI-driven digital and business solutions. You will need to develop and articulate compelling value propositions based on AI technology and industry insights to engage potential clients. Understanding and addressing the specific challenges of clients/leads, demonstrating how AI solutions can optimize and automate Operations, Conversations, Digital Experience, Customer Experience, and Employee Experience is crucial. Your responsibilities will include executing targeted lead generation campaigns through outreach, content marketing, and industry events to attract prospects. You will work closely with the Global Business Development team for smooth lead hand-off and maintain relationships with key stakeholders in target organizations through customized presentations and demonstrations of AI capabilities. Efficient tracking, progress monitoring, and data accuracy will be done using CRM and lead management tools. Key Responsibilities: 1. Inside Sales: - Proactively identify and generate new business opportunities through outbound calls, emails, and lead nurturing. - Follow up on inbound inquiries and leads generated from marketing campaigns. - Build and manage a pipeline of prospective clients by understanding their needs and offering tailored solutions. - Achieve and exceed monthly/quarterly sales targets and KPIs. 2. Client Handling: - Maintain a professional relationship with existing clients, ensuring excellent customer service and satisfaction. - Conduct discovery calls to understand client requirements and provide appropriate solutions. - Manage and resolve client inquiries, complaints, or issues promptly. - Work closely with CTO, CTO, CEO, VP, Operations Manager, Sales Director management, and service delivery teams to ensure a seamless client experience. Required Skills and Qualifications: - Bachelors degree in Business, Marketing, or a related field. - Proven experience in inside sales, telesales, or client engagement. - Excellent verbal and written communication skills. - Strong negotiation and persuasive skills. - Ability to build rapport and foster relationships over the phone and in virtual meetings. - Experience with CRM tools such as Salesforce, HubSpot, or Zoho. Key Attributes: - Highly motivated and target-driven. - Strong problem-solving and analytical skills. - Team player with a proactive and positive attitude. - Ability to multitask and manage time effectively. What We Offer: - Competitive salary with performance-based incentives. - Opportunities for career growth and professional development. - A collaborative and dynamic work environment. - Health and wellness benefits.,

Genesys framework Genesys cloud Implementation & design Contact center

We are looking to onboard a skilled Presales Specialist who brings deep expertise in solution design and customer engagement across modern CCaaS & UCaaS platforms. The ideal candidate should have experience with Genesys Cloud CX, Amazon Connect, NICE, Webex Contact Center (UCCE/PCCE/UCCX/Webex CC), MS Teams DR, OC, BYOC and a solid understanding of UCC & CC technologies. The role demands strong presales acumen, including RFP/RFI response writing, proposal creation, solution presentations, and customer workshops. As an SME, the candidate will collaborate with sales, engineering, and delivery teams to design compliant, scalable, and competitive solutions.

Purpose We are looking for a dynamic and experienced CX professional to lead and support customer experience initiatives across the organization. The role will involve CX planning, data-driven presentation development, project execution, and cross-functional collaboration to improve customer journeys and service delivery. Key Responsibilities Support the CX in developing and driving customer experience roadmaps. Contribute to annual and quarterly CX planning, reviews, and strategy alignment with business goals. Prepare high-quality business presentations for CX planning, Monthly Performance Reviews (MPR), and leadership meetings. Sound knowledge on Fintech tools and business opportunities. Convert raw data into meaningful insights and visuals (PPTs, dashboards, charts, etc.). Interpret CX-related data (complaints, service levels, etc.) and translate them into actionable insights. Lead and support customer experience improvement projects (digital, service, process re-design) Ensure project timelines and outcomes are met. Analytical mindset with attention to detail. Experience in managing customer journey mapping or design thinking projects. Self-driven with ability to manage multiple priorities. Qualifications Graduate / Postgraduate in Business, Marketing, or related fields Experience 10 -12 years experience in handling Customer Experience Management, planning and Projects Functional Competencies Exceptional interpersonal, customer service, problem-solving and conflict resolution skills Proven experience in customer experience, data analysis, and planning presentations. Flexible and open to work in shifts and on holidays Understanding for operational budgets and expenses Strong knowledge of Excel, PowerPoint, and basic analytics tools. Understanding of digitization and industry paced fintech applications Good communication, presentation, and stakeholder management skills. Familiar with NPS, CSAT, complaint handling frameworks, VOC (Voice of Customer) analysis Dashboard and MIS preparation and management Project management experience will be a strong advantage. Behavioral Competencies Strong Analytical and Problem-Solving skills Proven interdepartmental coordination and competent team player Excellent written and verbal communication skills Ability to work independently in a fast-paced environment Please share profiles at pallavi.singh@tvscredit.com

You are an enthusiastic and results-driven individual looking to join Lenovo's Sales team in Bangalore, Karnataka, India. As a part of Lenovo, a US$57 billion revenue global technology powerhouse, you will have the opportunity to be a part of a company that prioritizes integrity, ownership, and customer satisfaction. Your role will involve aligning long-term and near-term sales goals with the strategic objectives of the IN Region and Segment/Business units. You will play a crucial role in deploying resources effectively to achieve monthly, quarterly, and annual top-line and bottom-line targets. By overseeing all sales tactics, you will bring a result-driven approach to the table. In this position, you will establish and manage multiple routes-to-market, implementing best-in-class sales practices to engage effectively with end customers and business partners. Your focus on being the voice of the customer will drive customer insights to deliver exceptional customer experience (CX). Building and maintaining strong working relationships with key stakeholders, team members, segments, business partners, and key accounts will be essential in this role. You will also lead and execute key Annual-Plan Big-Rock Projects, collaborating with cross-functional teams to drive impactful results. Lenovo places high importance on legal compliance and strict policies throughout the recruitment process. Interviews may be conducted via audio, video, or in-person, ensuring transparency and professionalism. To verify job offers, always refer to the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and vigilant to safeguard yourself against any recruitment fraud, and report any suspicious activities to the appropriate authorities. Join Lenovo in shaping a more inclusive, trustworthy, and smarter future for everyone, everywhere. Visit www.lenovo.com to learn more and stay updated on the latest news through the StoryHub platform.,

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture : About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

KaptureCX is an enterprise-grade customer experience platform designed to assist businesses in providing efficient and intuitive support. Utilizing AI, deep integrations, and automation, Kapture is the preferred choice for leading brands in BFSI, ecommerce, and enterprise services to effectively manage customer interactions at scale. As a well-funded SaaS company with a solid product-market fit, we are now entering a phase of rapid growth, with our sales team playing a pivotal role in driving this momentum. We are currently seeking individuals who are bright and ambitious to contribute to shaping the future of customer experience (CX). In this position, your responsibilities will include partnering with enterprise clients to identify their CX challenges and offer transformative insights. It will also involve staying abreast of trends, competitors, and opportunities in the CX domain. You will be tasked with creating impactful business documents such as strategic roadmaps and product pitches, as well as developing and executing go-to-market strategies for new and existing products based on market and customer feedback. Collaboration with various teams to align on overarching goals and work towards achieving them will be essential. The ideal candidate for this role is a team player with strategic thinking skills and a proactive approach. You should be comfortable engaging with customers and CXOs, whether in calls or boardroom meetings. A quick understanding of enterprise sales dynamics and adeptness in managing B2B sales intricacies is crucial. Given the dynamic nature of a scaling company, you should be adaptable to change and ambiguity. Effective communication, strong presence, persuasive abilities, and solid people skills are qualities that will set you apart. Thriving on autonomy and problem-solving, you should be prepared to take ownership and tackle unstructured challenges. Willingness to travel for important customer meetings, workshops, and sales engagements is expected. Joining our team offers a fast-track opportunity for regional leadership roles focused on revenue generation. You will have the chance to work closely with the founders, GTM heads, and CX Heads, providing a high-impact role in the heart of our growth journey. Competitive compensation and an exciting product addressing critical issues for India's largest enterprises await you. At KaptureCX, you will experience a transparent, performance-oriented culture that emphasizes autonomy and eschews micromanagement. If you are looking for a role where your contributions directly influence growth and innovation, this is the place for you.,

Purpose of the Job CX training professional for cybersecurity at origination is responsible for delivering comprehensive training programs aimed at enhancing the cybersecurity skills and knowledge of employees and customers. This role involves creating engaging and effective training materials, conducting training sessions, and ensuring that all participants gain a thorough understanding of cybersecurity principles and practices. Principal Responsibilities Training Programs : Design and develop training programs, including course materials, presentations, and hands-on labs. Conduct Training Sessions: Deliver training sessions in various formats, such as in-person workshops, virtual classrooms, and e-learning courses. Assess Training Needs: Identify the training needs of employees and customers and tailor programs to address these needs. Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback, assessments, and performance metrics. Stay Updated: Keep up to date. with the latest cybersecurity trends, threats, and best practices to ensure training content remains relevant and current. Provide solutions to training requests and assist in the production of proposals. Assist sales and marketing teams with presentations and support to customers. Principal Networks & Contact Links Employees participating in Technical Trainings. Training coordinators, Pole Training Manager, Peer Instructors, Expert Instructors and Senior Instructors. Local Sales, LSS, PAS organization. Training development engineers (DE) customers participating in technical trainings Suppliers Geographic Scope & Travel Requirements Position based in Pune Scope of role is local but also with participation within APAC and EMEA, therefore some travel is required (30 % or more of working time likely to be travel) Key Performance Measures 120 course days Billability min. 80% Student feedback > 85% THE CANDIDATE Education Required Minimum Bachelor's degree in technical/engineering (on process automation) or cybersecurity, information technology, or a related field Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience. Technical Skills & Specific Knowledge Required 2 to 10 years' experience in technical field. Demonstrated project commissioning skills OR field services. Demonstrated knowledge of IT & related network technology.

Position: Head of Customer Contact & Engagement Operations Location: Coimbatore Notice Period: Within 45 Days Experience Range: 5 to 10 Years Industry Focus: Domestic BPO, KPO, Online Services, Sales Contact Centers About the Role We are seeking an experienced operations leader to head our Customer Contact & Engagement team , managing inbound and outbound customer interactions across multiple business lines including retail, services, B2B and other channels. This is a high-impact leadership role focused on CX transformation, performance optimization, and service profitability , ideal for professionals who’ve managed large-scale customer operations in fast-paced consumer environments. Key Responsibilities End-to-End Customer Experience: Oversee and improve the entire customer interaction journey across voice, email, WhatsApp, and CRM platforms. Operational Control: Establish and manage service SLAs, SOPs, and escalation protocols to drive first-contact resolution and faster complaint handling. Team Performance Management: Lead a growing team of agents, coaches, and quality auditors. Set up productivity dashboards and performance metrics. Technology & Channel Integration: Introduce and optimize AI/chatbot tools, automation, and omnichannel systems to enhance service efficiency. Governance & Recovery: Act as the escalation head for customer grievances, ensuring high-resolution rates and data-backed root cause analysis. Strategic Insights: Build and present monthly reports on key metrics like CSAT, complaint trends, agent performance, and process improvements. Ideal Candidate Background Leadership experience in domestic contact centers or customer service hubs managing large-scale voice and digital channels. Prior work in environments like BPOs, KPOs, Online, Real Estate, Education Services, or B2C Retail/Support operations. Strong analytical mindset and familiarity with CX metrics (NPS, CSAT, FCR, TAT). Hands-on with CRM systems, customer recovery frameworks, and team capability development. Experience converting cost centers into profit-driven service functions will be a strong advantage.

Job Title: Senior Process Executive Customer Support (International Voice) - International Banking & Retirement Process Location: Bangalore and Pune Experience Required: 04 years Employment Type: Full-Time Qualification: Any full-time graduate Key Responsibilities: Handle and resolve client issues via inbound calls. Demonstrate excellent communication skills and professionalism. Work in 247 shifts (including US shift timings) from office (no hybrid). Apply analytical and problem-solving skills to understand and resolve customer issues independently. Be proactive and respectful of customer time. Must be able to cross sell, Up sell banking, retirement & investment products Ensure optimum customer delight Ensure quick thinking and ownership of customer problems. Manage time effectively to ensure every customer interaction adds value. Mandatory Requirements: Strong verbal and written communication in English. Willingness to work night shifts and undergo client-specific training . 100% work-from-office (WFO); no remote or hybrid options. Preferred Qualifications: Additional certifications in customer service or communication skills . Prior experience in international voice process is a plus. What's in it for you? 1) Purpose and Impact 2) Learning & Growth 3) Culture of Care 4) Collaboration & Inclusivity 5) Values-Driven Environment 6) Recognition & Meritocracy Come and be a part of an entity where together we thrive with continuous improvement & innovation. **Please do help share this within your network, peer groups & fraternity for wider reach.

As an Oracle Application Solution Architect Senior Manager at EY, you will be responsible for leading the design, implementation, and optimization of Oracle Cloud and on-premises applications. Your role will involve collaborating with senior stakeholders, technical teams, and end-users to drive successful enterprise-wide Oracle application deployments. You will play a key role in ensuring the alignment of Oracle applications with business objectives and IT strategy. Your primary responsibilities will include overseeing the architecture, implementation, configuration, and customization of Oracle Cloud and on-premises applications across various modules such as ERP, EPM, HCM, SCM, PPM, or CX. You will also define data migration strategies, integrations with third-party applications, and ensure system security, access controls, and compliance with regulatory requirements. In this role, you will partner with C-suite executives, business leaders, IT teams, and external vendors to align technology strategies with business goals. You will monitor system performance, provide recommendations for optimization, and offer strategic guidance to implementation teams, architects, and senior consultants. It is essential to stay updated on the latest Oracle Cloud updates, industry trends, and best practices to drive innovation. To be successful in this position, you should have at least 10 years of experience in Oracle applications, with a minimum of 7 years in Oracle Cloud solutions. Expertise in Oracle application modules such as FIN, EPM, HCM, SCM, along with knowledge of Oracle Integration Cloud (OIC) and middleware solutions, is required. Hands-on experience with data migration, API-based integrations, and security configurations is essential. Additionally, you should possess strong problem-solving and analytical skills, excellent communication, leadership, and stakeholder management skills. Experience in Agile methodologies, DevOps, and emerging technologies like AI, ML, and Blockchain will be beneficial. Prior experience in industries such as manufacturing, retail, banking, or healthcare is a plus. A graduate from a reputed educational institution, preferably with an MBA or equivalent degree, with Oracle certifications in EPBCS and Narrative Reporting, will be preferred. Additional certifications in project management (e.g., PMP, PRINCE, TOGAF, Agile) and AI/ML applications are advantageous. At EY, we are committed to building a better working world by creating new value for clients, people, society, and the planet. With a focus on data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop solutions for the most pressing issues of today and tomorrow. Join EY and be part of a globally connected network that fosters continuous improvement, learning, and innovation in enterprise performance management.,

The Voice of the Customer (VOC) OR Customer Experience Manager (CXM)As an analyst youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey MappingAnalyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC)Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional CollaborationWork closely with product, engineering, sales, support, and marketing teams to align customer experience initiatives with business goals. Customer AdvocacyIdentify customer trends with Blackbaud product, & using those success stories into testimonials, case studies, and referrals. Data-Driven InsightsUse customer data and analytics to identify trends, measure satisfaction (e.g., NPS, CSAT), and drive continuous improvement. Issue IdentificationIdentify customer issues with existing instance of Blackbaud product & report those into actionable items. Qualifications Bachelors degree in business, Marketing, Communications, or related field. 2+ years of experience in customer experience, customer success, or related roles in the tech industry. Experience with customer data analysis and VoC programs (Preferred). Experience with tools like Salesforce, Gainsight, GonG, Qlik, Qualtrics, Power-BI and product analytics platforms (Preferred). Experience with Product management (Preferred). Strong understanding of customer journey mapping, CX metrics, and CRM tools. (Preferred). Experience gathering and analyzing information and using it to develop effective solutions to difficult problems or situations. Excellent communication, problem-solving, and project management skills. Empathy-driven mindset with a passion for customer satisfaction and loyalty. Experience in writing and interpreting T-SQL. Excellent written and verbal communication and presentation skills. Strategic thinking and prioritization Advanced English skills required. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Are you a creative engineer who loves a challenge Solve the complex puzzles you've been dreaming of as our Support Engineer. If you have a passion for innovation in tech, we want you on our team! Oracle is a technology leader that's changing how the world does business, and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We're looking for a talented and self-motivated engineer to work on-site in our Oracle ME offices. Join the team of highly skilled technical experts who build and maintain our clients" technical landscapes through tailored support services. We are looking for a Principal Fusion SCM Functional Consultant who will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, and also have experience in providing technical solutions aligned with Oracle standards. You will play a direct role in the analysis, solution design, build, maintenance, technical support, documentation, and administration of Oracle Cloud applications. As a Principal Fusion SCM Functional Consultant, you will: - Be a technical team leader and coach team members in relevant skills, recognizing the contributions of others. - Assess and analyze customers" business needs to ensure Oracle solutions meet their objectives. - Assist customers in their overall Journey to Cloud. - Ensure Oracle cloud technologies are leveraged appropriately using best practices. - Provide technical guidance on Oracle cloud and/or on-premise solutions to customers and other Oracle team members. - Support solutions around multi-cloud and hybrid cloud setups. - Ensure successful handover from Implementation toward operations to meet customer requirements. - Maintain the Oracle Solution to ensure customer demands are met. - Work closely with the Technical Account Manager to ensure well-managed work streams. - Be the main contact for new business opportunities by supporting our presales team. - Lead and contribute to strategic programs and initiatives, maximizing the value offered to customers. Job Requirements, Skills, and Qualifications: - 10+ years in delivering Oracle solutions and/or transformation programs, ideally using cloud technologies. - 10+ years of implementation experience of Supply Chain Management solutions. - At least 6 years in implementing SCM SaaS applications. - Experience in various Procurement and Logistics modules. - Experience in Oracle cloud Supply Chain products. - Ability to design and develop OTBI reports and write basic data extraction queries using SQL. - Experience with CX is advantageous. - Able to engage in Pre-Sales activities and writing of technical proposals. - Proficient in designing and developing Oracle cloud solutions. - Excellent analytical, problem-solving, written, and verbal communication skills. - Positive, resilient, and creative attitude with an open and agile mindset in challenging situations. - Ability to break down complex problems/issues and provide suitable assessments and recommendations. - Keen to learn new cloud technologies and contribute to continuous service improvements. Join us at Oracle and enjoy a competitive salary with exciting benefits, flexible and remote working options, learning and development opportunities, an Employee Assistance Program, employee resource groups, and a culture that celebrates diversity and inclusion. At Oracle, we believe that innovation starts with inclusion, and we are committed to creating a workplace where all kinds of people can thrive. Join us to be part of a global organization that values opportunities for all and promotes work-life balance. If you require accessibility assistance or accommodation for a disability at any point, please contact us at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle - Tomorrow's technology, today's challenges, and a commitment to inclusion and innovation.,

Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements with Client CXOs and delivering on revenue targets Building curated transformation solutions for prospective and existing clientsMarket research across best-in class practices, contact center demands, evolving trends etc. Manage end to end pre-sales activities for digital transformation identify opportunity, pitch the right digital solution, solution building, business case creation etc. Developing and creating collateral, new capabilities working closely with cross-function teams (internal and external)Understand client digital transformation needs & consult/provide customized solutions, develop business case Well versed with process diagnostics, due-diligence, blueprinting activities etc. and savvy with PowerPoint and ExcelUnderstand, propose and pitch the key levers/differentiators to new/existing customers for transformation journey Participation in special / strategic projects from time to timeExcel in developing strong client dialogue, across all levels- Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices Experience in CX transformation opportunity identification, solutioning, comparative studies keeping in mind customer effort reduction, improve straight through processing Exposure to contact center economics through improved channel containment, right channeling methodology etc. Qualifications Bachelor Degree Job Location

In this role, you'll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking, or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward In this role, your responsibilities may include: Works closely with project team and client employees to develop, test, and implement Oracle Cloud solutions. Implement to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities. Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 4+ years of implementation experience in Oracle Cloud CX Experience as a techno-functional on full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications Strong implementation expertise in at least two of the following is a must on CX Sales, B2B Cloud, Oracle Integration Cloud, Visual Builder Cloud Services, Visual Builder Studio. Deep knowledge in web based front end development using - HTML, JavaScript, and CSS, Groovy Proficient in integration techniques such as REST APIs and data migration tools Preferred technical and professional experience Ability to work independently and balance multiple task assignments. Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment. Experience with VBCS (Visual Builder Cloud Service) and Redwood is good to have

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while ensuring that all development aligns with best practices and organizational standards. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP CX Sales Cloud C4C.- Strong understanding of application development methodologies.- Experience with integration of SAP CX Sales Cloud C4C with other SAP modules.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with agile development practices. Additional Information:- The candidate should have minimum 5 years of experience in SAP CX Sales Cloud C4C.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Hands-on from order receive to dispatch to Delivery confirmation Maintain order management tracker within Tat Update of order management tracker on BI Invoice for dispatches done on DC Complaint requirement Tracker Feedback survey CSAT of delivery