214 Cx Jobs

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP ABAP Development for HANA Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Ideal candidates will have a proven track record in managing large-scale, complex, multi-technology implementations, transformations, and migrations across diverse industry verticals. This role is critical for turning around troubled projectsrequiring the ability to assess the current state, define recovery solutions, and execute recovery plans with minimal impact on cost, schedule, and scope.Roles & Responsibilities:Led delivery recovery efforts end-to-endincluding issue identification, impact assessment, recovery solutioning, and execution of turnaround plans.Established robust delivery governance frameworks aligned with TDLC, Agile, or SAFe methodologies, ensuring strict adherence to sprint cycles, milestones, and process standards.Successfully re-baselined delivery plans, managed risks and issues proactively, and realigned delivery commitments with client expectations to restore program health.Monitored and enhanced Delivery Experience (DEX), drove reductions in Cost of Poor Quality (COPQ), and improved delivery quality through measurable KPIs.Built and maintained trust with internal and external stakeholders through structured communications, governance routines, and proactive engagement.Led Steering Committees, weekly executive connects, and status reviews to ensure transparency, alignment, and stakeholder confidence.Tracked and analyzed key schedule, quality & financial metrics (Ex) SPI, burn rate, forecast accuracy, margin, and budget compliance. Identified cost leakages and led commercial resets and Estimate at Completion (EAC) recovery initiatives.Proactively identified delivery risks and implemented preventive or corrective actions. Ensured compliance with internal audits, InfoSec requirements, and quality gates.Provided strategic and hands-on leadership to address complex technical and program-level challenges across teams.Defined and managed contract deliverables, including financial constructs, liability clauses, dependencies, and entry/exit criteria.Drove excellence through agile methodologies, quality frameworks, and continuous improvement initiatives.Experience in at least one major enterprise platformSAP, Oracle, Salesforce, Workday, o9 Solutions, or other supply chain platforms.Experience in one or more of the following industries:Health, Products, Communications, Media, Technology, Resources, Utilities, Financial Services, or Life Sciences.Proficiency in one or more business domainsFinance, HR, Supply Chain Management, or Customer Experience.Strong grasp of contract structures, commercial management principles, and cost optimization strategies.Deep understanding of Agile and SI delivery principles with a focus on transformation excellence, governance, and stakeholder satisfaction. Professional & Technical Skills: Must To Have Skills: Proficiency in SAP ABAP Development for HANAGood to have Skill:SAP CX Sales Cloud C4CFacilitated platform design validations and pivot decisions. Developed and executed platform realignment strategies across engagements.Hands on Experience in at least one major enterprise platformSAP, Oracle, Salesforce, Workday, o9 Solutions, or other supply chain platforms.Delivered thought leadership, mentored technical teams, and developed reusable assets, knowledge bases, and recovery playbooks.Managed and coached high-performing delivery teams. Oversaw knowledge transition, onboarding, and skills alignment for sustainable delivery capability.AMS End to End Recovery experienceLead workforce planning, readiness tracking, and onboarding quality.Exposure to GenAI technologies. Additional Information:The candidate should have minimum 1620 years of experience in SAP ABAP Development for HANAPMI, PRINCE2 or equivalent certificationRelevant platform certifications (SAP, Oracle, Salesforce, Workday, o9, Supply Chain Platform etc.)A 15 years full time education is required.Position Open across Qualification 15 years full time education

We are looking for a Principal Fusion SCM Techno-Functional Consultant who will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, also have experience in providing technical solutions aligned with Oracle standards. You will also have experience in maintaining and supporting customers' eBusiness Suite applications and Fusion SAAS, either on-site or remotely, implementing and running PaaS solutions such as Oracle Integration Cloud/SOA and integration to Oracle SaaS products, Develops, integrates and implements applications components including front-end development, internal database integration and OTBI Reports. Plays a direct role in programming, maintenance, technical support, documentation and administration of Oracle Cloud applications What you will do Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team. Assess and analyze customers business needs to make sure that Oracle solutions meets the customers objectives. Assist customers in their overall Journey to Cloud. Ensure Oracle cloud technologies are leveraged appropriately using best practices. Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability. Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery. Support solutions around multi-cloud and hybrid cloud setups. Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements. Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure). Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed. Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth. Actively lead and contribute to strategic programs and initiatives. To summary - helping to use and take the best advantage of all the value our company offers to our customers. What we are looking for For a Professional of relevant work experience with expertise in EBS and Fusion SAAS application specially the SCM track who can work on a range of projects including Oracle SCM Cloud, Payroll and Cloud ERP as a Technical specialist handling tasks ranging from building integrations from the ground up, troubleshooting on existing technical solutions and offering advisory and pre-sales expertise,responsible for requirement gathering, CRP workshops, design, configuration, fast formula writing, testing, parallel payroll run strategy and execution 10+ Years in delivering Oracle solutions and/or transformation programs ideally using cloud technologies. Applicants are required to read, write, and speak English You may be required to deliver services both remotely or onsite depending on business requirements. You have experience acting as a specialist, developer or similar with cloud solution design, development and delivery. You are proficient in designing and developing Oracle cloud solutions. You haveexcellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization. You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too. You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations. Driven to take Innovative proposals and make them mature solutions. You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations. You think out of the box and you are creative with solutions. You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle. You act as a positive influencer on those around you and motivate others toward success. You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity. Career Level - IC4

We are looking for a Principal Fusion SCM Functional Consultant who will be responsible for providing consultancy, working with customers, translating ideas and concepts into implementable, supportable designs, also have experience in providing technical solutions aligned with Oracle standards. Plays a direct role in the analysis, solution design, build, maintenance, technical support, documentation and administration of Oracle Cloud applications What you will do Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team. Assess and analyze customers business needs to make sure that Oracle solutions meets the customers objectives. Assist customers in their overall Journey to Cloud. Ensure Oracle cloud technologies are leveraged appropriately using best practices. Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability. Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery. Support solutions around multi-cloud and hybrid cloud setups. Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements. Maintain the Oracle Solution to make sure the customer demands needs will be met. Platforms for Oracle solutions are on premise, cloud or hybrid running various workloads (application, middleware, database and infrastructure). Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed. Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth. Actively lead and contribute to strategic programs and initiatives. To summary - helping to use and take the best advantage of all the value our company offers to our customers. Job Requirements, Skills and Qualifications For a Professional of relevant work experience with expertise in EBS and Fusion SAAS application specially the SCM track who can work on a range of projects including Oracle SCM Cloud, Payroll and Cloud ERP handling tasks ranging from offering advisory and pre-sales expertise to requirements gathering, CRP workshops, design, configuration, fast formula, testing and deployment 10+ Years in delivering Oracle solutions and/or transformation programs ideally using cloud technologies. 10+ years implementation experience of Supply Chain Management solutions At least 6 years in implementing SCM SaaS applications Strong functional knowledge of Order to Cash and Procure to Pay business processes Experience in Procurement modules : Self service procurement , Supplier Qualification management , Purchasing , Sourcing , Supplier Portal Experience in Logistics modules : Inventory , Costing , Order Management , Advanced Pricing ,Manufacturing , Maintenance Experience in Oracle cloud Supply Chain products - Order Management, Planning and Manufacturing, SLA, Costing, Procurement and Fulfillment Design and develop OTBI reports and write basic data exactions queries using SQL Experience with CX is advantage Review Oracle fusion quarterly functional updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation Able to be engaged in Pre-Sales activities and writing of technical proposal You may be required to deliver services both remotely or onsite depending on business requirements. You are proficient in designing and developing Oracle cloud solutions. You haveexcellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization. You are an undergraduate or higher level degree(s) holder or having an equivalent work experience will be considered too. You have a positive, resilient and creative attitude with an open and agile mind set in front of challenging situations. Driven to take Innovative proposals and make them mature solutions. You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations. You think out of the box and you are creative with solutions. You are keen to learn new cloud technologies using the training opportunities and lab resources in Oracle. You act as a positive influencer on those around you and motivate others toward success. You embody our Values: Customer First, Collaboration, Innovation, Inspirational Leadership and Integrity. For this position,we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will workclosely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes. As integral part of a global Organization, thePrincipal SCM Engineerwill beworking withinan international environment with colleagues around the globe and contribute to global technology driveninitiatives or innovation programsfor continuous service improvements. What we will offer you A competitive salary with exciting benefits Flexible and remote working so you can do your best work Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI customers and partners, guiding them towards an optimized implementation and crafting a Go-live plan focused on achieving high usage. Career Level - IC4 Responsibilities Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups. Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments. Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly. Prepare for complex product or solution-related inquiries or challenges that customers may present. Gather and convey detailed product insights driven by customer needs and requirements. Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders. Primary Skills: Must possess over 7 years of experience with OBIA and Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Should possess a strong understanding of BI/data warehouse analysis, design, development, and testing. Extensive experience in data analysis, data profiling, data quality, data modeling, and data integration. Proficient in crafting complex queries and stored procedures using Oracle SQL and Oracle PL/SQL. Skilled in developing visualizations and user-friendly workbooks. Previous experience in developing solutions that incorporate AI and ML using Analytics. Experienced in enhancing report performance. Desirable Skills: Experience with Fusion Applications (ERP/HCM/SCM/CX) Ability to design and develop ETL Interfaces, Packages, Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations. Worked with multiple Cloud Platforms. Certified on FDI, OAC and ADW.

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI customers and partners, guiding them towards an optimized implementation and crafting a Go-live plan focused on achieving high usage. Career Level - IC4 Responsibilities Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups. Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments. Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly. Prepare for complex product or solution-related inquiries or challenges that customers may present. Gather and convey detailed product insights driven by customer needs and requirements. Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders. Primary Skills: Must possess over 7 years of experience with OBIA and Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Should possess a strong understanding of BI/data warehouse analysis, design, development, and testing. Extensive experience in data analysis, data profiling, data quality, data modeling, and data integration. Proficient in crafting complex queries and stored procedures using Oracle SQL and Oracle PL/SQL. Skilled in developing visualizations and user-friendly workbooks. Previous experience in developing solutions that incorporate AI and ML using Analytics. Experienced in enhancing report performance. Desirable Skills: Experience with Fusion Applications (ERP/HCM/SCM/CX) Ability to design and develop ETL Interfaces, Packages, Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations. Worked with multiple Cloud Platforms. Certified on FDI, OAC and ADW.

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI customers and partners, guiding them towards an optimized implementation and crafting a Go-live plan focused on achieving high usage. Career Level - IC4 Responsibilites : Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups. Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments. Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly. Prepare for complex product or solution-related inquiries or challenges that customers may present. Gather and convey detailed product insights driven by customer needs and requirements. Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders. Primary Skills: Must possess over 4 years of experience with OBIA and Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Should possess a strong understanding of BI/data warehouse analysis, design, development, and testing. Extensive experience in data analysis, data profiling, data quality, data modeling, and data integration. Proficient in crafting complex queries and stored procedures using Oracle SQL and Oracle PL/SQL. Skilled in developing visualizations and user-friendly workbooks. Previous experience in developing solutions that incorporate AI and ML using Analytics. Experienced in enhancing report performance. Desirable Skills: Experience with Fusion Applications (ERP/HCM/SCM/CX) Ability to design and develop ETL Interfaces, Packages, Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations. Worked with multiple Cloud Platforms. Certified on FDI, OAC and ADW.

Responsibilities Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups. Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments. Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly. Prepare for complex product or solution-related inquiries or challenges that customers may present. Gather and convey detailed product insights driven by customer needs and requirements. Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders. Primary Skills: Must possess over 4 years of experience with OBIA and Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Should possess a strong understanding of BI/data warehouse analysis, design, development, and testing. Extensive experience in data analysis, data profiling, data quality, data modeling, and data integration. Proficient in crafting complex queries and stored procedures using Oracle SQL and Oracle PL/SQL. Skilled in developing visualizations and user-friendly workbooks. Previous experience in developing solutions that incorporate AI and ML using Analytics. Experienced in enhancing report performance. Desirable Skills: Experience with Fusion Applications (ERP/HCM/SCM/CX) Ability to design and develop ETL Interfaces, Packages, Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations. Worked with multiple Cloud Platforms. Certified on FDI, OAC and ADW.

Oracle University's SaaS Product Management team is responsible for the successful design, development, testing and rollout of all education Oracle Customer Experience (CX) Products for SaaS technologies. The team is also responsible for creating Digital content and Subscription based offerings for customers. We are seeking a passionate and experienced Curriculum Product Manager to lead the development, management, and delivery of learning content for Oracle Customer Experience (CX) Products. As a SaaS Curriculum Product Manager, you will be responsible for shaping the curriculum strategy, collaborating with cross-functional teams, and ensuring content aligns with product roadmap, customer needs, and learning best practices. You will be engaged in partnering with cross functional subject matter experts to enhance content experience for our customers. This is a global role and will involve managing relationships with the Curriculum Development, IT Services, Product Development, Sales, Marketing and the Global Delivery organizations. Responsibilities Key Responsibilities Define and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products. Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends. Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators). Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments. Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools. Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness. Stay current with Oracle CX product updates (quarterly releases) and ensure timely updates to associated training materials. Manage vendor or in-house content development projects, ensuring timely delivery and quality standards. Support go-to-market teams with enablement content for new feature rollouts. Champion learner-centric design using data and feedback to evolve the curriculum. Qualifications 3 - 5 years of experience in Customer Experience (CX) Products systems (Sales, Service, Marketing) , preferably . Proven experience in curriculum development, instructional design, or product training. Strong understanding of enterprise business processes and Customer Experience Products implementation lifecycles. Excellent project management and stakeholder engagement skills. Ability to envision how to translate complex Customer Experience (CX) features into intuitive and effective learning materials. Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc. Strong communication skills and ability to present ideas clearly. Preferred Skills Knowledge of Oracle Customer Experience (CX) products Experience with agile development methodologies. Analytical mindset with ability to interpret data and make informed decisions. Strong communication skills and ability to present ideas clearly. Familiarity with Oracle University, Cloud Readiness content, or Oracle Guided Learning is a plus. Qualifications Career Level - IC2

Looking for a DevOps Senior Engineer in the Data Engineering team who can help us support next-generation Analytics applications over Oracle cloud. This posting is for DevOps Senior Engineer in the Oracle Analytics Warehouse product development organization. Fully handled Cloud service that provides customers a turn-key enterprise warehouse on the cloud for Fusion Applications. The service is being built on a sophisticated technology stack demonstrating a brand-new data integration platform and the industry's most sophisticated analytical business analytics platform. https://www.oracle.com/solutions/business-analytics/analytics-for-applications.html We are looking for senior engineer with experience in supporting data warehousing products. As a member of the Product development organization, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product. BE or equivalent experience or higher degree in Computer Science / Engineering or equivalent from top university validated experience, supporting business customers on any Cloud/On-premise BI Application Proficiency in using Python to interact with the Apache Spark framework for big data processing Experience in SQL/PL-SQL and excellent de-bugging skills Experience in Diagnosing network latency and intermittent issues, Reading and analyzing log files Good Functional Knowledge in domains like ERP, HCM, SCP and CX Working experience with any ERP/in-demand application such as Oracle EBS, Fusion is helpful Good programming skills in Python/Java Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is helpful Experience in performance tuning SQL and understanding ETL pipelines Build, Configure, Manage and Coordinate all Build and Release engineering activities Strong logical/critical thinking and problem resolution skill Excellent interpersonal skills Responsibilities Roles and Responsibilities: As member of Pipeline Production Operations, you will address customer issues and tickets within defined SLAs Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experiences You will approach each case with a goal of ensuring Oracle Analytics products are performing at an efficient level by addressing any underlying or additional problems uncovered during each Customer engagement. Co-ordinate and connect with different team members to formulate the solutions to customer issues You will ensure full understanding of the issue, including impact to customer. You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found. Bring together logs, configuration details and attempt to reproduce the reported issues. Develop and improve Knowledge base for the issues and their solutions. Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation. Prioritize workload based on severity and demonstrate a sense of urgency when handling cases. Find opportunities for process improvements and automation through building right utilities/tools Willing to be working in Shifts and weekends based on support rota. Qualifications Career Level - IC3

ThePrincipal Learning Content Strategist Customer Experience (CX)is an individual contributor role. The individualis a self-motivated professional who uses their expertise to supportOUproducts, curate online subscription material aligned with the CX Product Strategy, participate in content roadmap planning, and contribute to the development and recording of trainingcontent. The ideal candidate will discover, propose, design and prototype new teaching methods, learner engagement techniques, and content for all audiences within Oracle University for our CX educational offerings. In this role you will drive transformation, innovation, and best practices for Oracle University products and services and ensure strategic alignment, rollout and execution of CX related educational offerings & programs within the Oracle University ecosystem.The applicant must be eager to learn technology to support and deliver training using modern learning techniques while working in a fast-paced market and environment. What we love to see: Passion for training and sharing knowledge! 8+ years of hands-on experience working under the hood with Oracle Customer Experience (CX) applications. Practical knowledge and consulting field experience working with several of the following Oracle Cloud Applications technologies: Sales (Sales Force Automation, Commerce, CPQ, Subscription Management, Partner Relationship Management) Service (Fusion Service, B2C Service, Field Service, Knowledge Management) Marketing (B2B Marketing, B2C Marketing, Eloqua, Responsys) Responsibilities 50% - Strategy & Planning Develop relationships with Product Development (Strategy & Management) teams and aims to embed training strategy in product planning and release cycles. Aligns with Product Development and OU teams to develop and maintain training content roadmap planning with focus on time to market aligned with Oracle Partner and Customer needs. Workswith strategic partners across multiple departments at Oracle (CSS, Support, Consulting)to understand customer journey and implementation lifecycle methodologies to align curriculum strategy to drive and support customer satisfaction. Has intimate knowledge of OU CX Learning Subscription content and identifies areas of focus to ensure adequate coverage in alignment with CX Product Development, CSS and OU priorities. Ensures that content direction balances both the user needs and business goals of driving Oracle IP, improving efficiency, and enhancing customer success and satisfaction. Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class. Collaborates with Oracle University business leaders to support the identification and prioritization of programs and projects that advance our strategic initiatives. 20% - Delivery & Execution: Improve the impact and effectiveness of our content through user research studies, benchmark analysis, data collection, and competitive research Use knowledge of learning styles to help teams deliver a variety of content types to reach multiple audiences by Identifying and considering pros, cons, issues, obstacles, dependencies, and value associated with content design and enhancements. Drives and participates in content/curriculum proof of concept and design prototypes for upstream validation and feedback from stakeholders. Supports Delivery with content creation and recording. 30% - People: Fosters collaboration with Oracle University team members (Delivery, Go to Market, Customer Success, Guided Learning, Product Management, Production) to drive value and identify and resolve impediments. Advocates for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding learner needs. Works with the Product Development teams to continuously assess progress, disseminate lessons learned, and understand next steps Participates in and contributes to learning activities around modern content design approaches and core practices. QUALIFICATIONS and COMPETENCIES: 8+ years of experience working in a fast-paced functionalimplementation environment with a recent emphasis on Cloud. Has expertise in a specific Oracle CX Cloud technology environment, preferably 2+ or more Oracle CX Cloud products Experienced with software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of client-specific package-based solutions. Experience in client facing roles and have interacted with customers in requirement gathering, workshops, design, configuration, testing and Go-live. Soft Skills: Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Business Insight: Applying knowledge of business and the marketplace to advance the organizations goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions. Demonstrated success in applying continuous customer discovery best practices. Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution Comfortable working in a global setting

About Oracle Customer Success Services Oracle University & the Role It is an exciting time to be part of Oracle Customer Success Services (CSS) Oracle University. As Oracle continues to rapidly introduce new products and enhancements, our focus is on delivering world class training solutions for next-generation AI capabilities that automate and revolutionize business processes across industries. The Fusion Cloud Applications Product Management Team within Oracle University is instrumental in setting the learner journey direction aligned to the innovative Fusion Cloud Applications AI initiative , and we are seeking a highly skilled, visionary Solution Lead with deep expertise in Oracle Fusion Cloud Applications and AI-driven solutions. This unique opportunity blends technical leadership, consulting, enablement, curriculum strategy, and hands-on innovation. You will shape, deliver, and educate on practical, scalable AI and AI Agent solutions that empower customers and Oracle partners to leverage leading AI capabilitieswhile translating the latest Oracle Fusion Cloud Application AI innovations into actionable training and enablement resources. Responsibilities Key Responsibilities AI Training Strategy and Design Lead the design and deployment of Oracle Fusion Cloud (ERP, HCM, SCM, CX) solutions by building and integrating the latest AI/ML innovations from Oracles evolving cloud portfolio into innovative training solutions. Consult closely with product development on the end-to-end implementation of practical AI agent applications, ensuring alignment with business objectives and industry best practices to include in OU training catalog. Serve as a subject matter expert and technical advisor, guiding customers and systems integrator partners on effectively implementing, tailoring, and operationalizing AI agent templates via OU training catalog. Advisory, & Best Practice Development Engage directly with Product Development to define training requirements, use cases, and desired AI outcomestranslating these needs into hands-on, deployable technical training solutions. Document and curate AI agent best practices, use cases, and lessons learned, elevating OU learners understanding and adoption of AI-powered enterprise solutions. Provide actionable feedback to CSS OU teams based on real-world AI agent deployments and customer interactions to continually evolve and enhance training. Partner & Customer Enablement: Training and Curriculum Leadership Act as an AI evangelist and enablement leaderdesign, develop, and continuously update comprehensive training curriculum and enablement resources focused on Oracle Fusion Cloud Applications AI capabilities for Oracle partners and customers. Proactively track and evaluate new Oracle Fusion Cloud AI features and innovations, translating advancements into high-impact internal and external enablement programs, workshops, documentation, and learning content. Innovation, Collaboration & Continuous Improvement Collaborate cross-functionally with Oracle product development and curriculum teams to innovate and refine agent-based cloud solutions, remaining hands-on and current in advanced AI and analytics trends. Lead continuous process and content improvement by gathering and analyzing stakeholder feedback, iterating training materials and curriculum as Oracles AI portfolio advances. Use project management and analytics tools to transparently track deliverables, monitor program and curriculum success, and measure overall business impact. Required Qualifications Bachelors or Masters degree in Computer Science, Software Engineering, Advanced Analytics, Information Systems, or a related STEM field. Experience working directly with customers, partners, and sales teams to deliver tailored technical solutions and advisory services Strong background in computer science, technical solution engineering, or advanced analytics. Understanding of RAG (Retrieval-Augmented Generation) techniques is required. Experience in designing and building AI multi-agent solutions for business environments is a plus Has built and deployed enterprise applications, including experience in solution engineering, building functional and/or technical demonstrations, consulting, or software development. Hands-on experience implementing scalable AI systems is desired though not required. Ability to understand, clarify, and translate functional/business requirements into practical, viable training solutions Experience leading Oracle Fusion Cloud Application implementations (ERP, HCM, SCM, CX) focusing on AI and enterprise innovation Demonstrated hands-on experience architecting, building, and deploying enterprise-class cloud and AI/ML solutionsparticularly within Oracle Fusion Cloud and/or analogous ERP, HCM, SCM, CX platforms. Expertise in the design of functional/technical curriculum and enablement material. Proficiency with frameworks such as Flowise, CrewAI, Relevance AI, Langchain, or AutoGen. Ability to consult, advise, and collaborate directly with enterprise customers, SI partners, and Oracle sales teams to deliver tailored, high-impact AI and cloud solutions. Outstanding communication skills (oral, written, and presentation), strong analytical and critical thinking skills, and the ability to proactively solve complex problems. Experience working in a fast-paced, dynamic software/cloud environment. Preferred Qualifications Oracle Cloud Architect and/or relevant Functional certifications. Experience enabling Oracle partners/customers in deploying and adopting AI or automation-driven cloud solutions. Previous involvement in change management and user adoption programs for enterprise systems. Knowledge of hybrid and multi-cloud architectures.

Customer Excellence Advisory Lead (CEAL) aims to enable customers to fully leverage their data by offering top-tier architectural guidance and design. As part of the Oracle Analytics Service Excellence organization, our team includes Solution Architects who specialize in Oracle Analytics Cloud, Oracle Analytics Server, and Fusion Data Intelligence. Our main goal is to ensure the successful adoption of Oracle Analytics. We engage with customers and partners globally, building trust in Oracle Analytics. We also collaborate with Product Management to enhance product offerings and share our insights through blogs, webinars, and demonstrations. The candidate will collaborate with strategic FDI customers and partners, guiding them towards an optimized implementation and crafting a Go-live plan focused on achieving high usage. Responsibilities Proactively recognize customer requirements, uncover unaddressed needs, and develop potential solutions across various customer groups. Assist in shaping intricate product and program strategies based on customer interactions, and effectively implement solutions and projects for customers that are scalable to complex, multiple enterprise environments. Collaborate with customers and/or internal stakeholders to communicate the strategy, synchronize the timeline for solution implementation, provide updates, and adjust plans according to evolving objectives, effectively and promptly. Prepare for complex product or solution-related inquiries or challenges that customers may present. Gather and convey detailed product insights driven by customer needs and requirements. Promote understanding of customer complexities and the value propositions of various programs (e.g., speaking at different events, team meetings, product reviews) to key internal stakeholders. Primary Skills: Must possess over 7 years of experience with OBIA and Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Should possess a strong understanding of BI/data warehouse analysis, design, development, and testing. Extensive experience in data analysis, data profiling, data quality, data modeling, and data integration. Proficient in crafting complex queries and stored procedures using Oracle SQL and Oracle PL/SQL. Skilled in developing visualizations and user-friendly workbooks. Previous experience in developing solutions that incorporate AI and ML using Analytics. Experienced in enhancing report performance. Desirable Skills: Experience with Fusion Applications (ERP/HCM/SCM/CX) Ability to design and develop ETL Interfaces, Packages, Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations. Worked with multiple Cloud Platforms. Certified on FDI, OAC and ADW.

Key Responsibilities: Program Management : Own and drive multiple concurrent curriculum projects from initiation through delivery, ensuring they are completed on time, and within scope. Should be able to work independently and exhibit decision making skills. Stakeholder Coordination: Collaborate closely with product managers, curriculum developers, instructional designers, and production teams to align on project goals, timelines, and deliverables. Project Planning : Develop detailed project plans including milestones, schedules, resource allocation, and risk mitigation strategies. Tracking & Reporting : Monitor progress using project management tools, and provide regular status updates and reports to leadership and stakeholders. Issue Resolution : Proactively identify risks and roadblocks, troubleshoot challenges, and drive issue resolution across cross-functional teams. Process Optimization: Continuously refine project workflows, documentation, and communication practices to improve efficiency and transparency. Quality Assurance: Ensure final deliverables meet defined quality standards and are in alignment with Oracles brand, product strategy, and learner needs. Qualifications: 5+ years of experience in program or project management, preferably within an enterprise software or SaaS organization. Proven track record for driving programs across diverse set of teams in a large organization Experience with one or more project management tools, maintaining dashboards, and project status updates. Analytical and Technical aptitude with the ability to solve complex problems. Excellent communication, collaboration, and stakeholder management skills. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Prior experience working on Oracle Cloud Applications or similar ERP, HCM, or CX platforms is highly desirable. Familiarity with project management tools.

Expectations We are looking for a Software/Cloud Engineer with a proven track record in applying AI to real-world problems. You will be responsible for designing, developing, and maintaining AI-driven solutions integrated with Oracle SaaS applications across various industries. The ideal candidate will possess a clear understanding of the strategic value of data and AI in enhancing business operations. We require team members who are adept at working hands-on with Oracle Cloud products, developing and showcasing custom demonstrations that leverage Oracle's Generative AI, Vision, Language, and other OCI AI services, and leading proof-of-concept projects to meet customer business needs. Experience with Oracle's AI and Cloud capabilities is an advantage alongside strong curiosity, technical expertise, and exceptional communication abilities. Responsibilities Design, develop, and implement end-to-end scalable AI-driven applications and features that act as standalone/independent solutions or enhance the capabilities of Oracle Fusion Cloud Applications. Collaborate closely with Application Sales Representatives, Solution Architects, and internal/external customers to understand specific business pain points application needs. Create highly customized, compelling, and reusable AI-infused demonstrations of Fusion applications, highlighting the power of Oracles AI capabilities by leveraging Oracle AI Services (e.g., Vision, Language, Speech, Anomaly Detection), OCI Generative AI (for LLMs, RAG, embeddings, summarization), or Oracle AI Studio. Integrate diverse systems using REST APIs and other integration patterns. Data Handling - data preparation, feature engineering, and working with various data sources. Act as an AI subject matter expert during customer engagements, workshops, and proof-of-concept initiatives. Responsibilities Design, develop, and implement end-to-end scalable AI-driven applications and features that act as standalone/independent solutions or enhance the capabilities of Oracle Fusion Cloud Applications. Collaborate closely with Application Sales Representatives, Solution Architects, and internal/external customers to understand specific business pain points application needs. Create highly customized, compelling, and reusable AI-infused demonstrations of Fusion applications, highlighting the power of Oracles AI capabilities by leveraging Oracle AI Services (e.g., Vision, Language, Speech, Anomaly Detection), OCI Generative AI (for LLMs, RAG, embeddings, summarization), or Oracle AI Studio. Integrate diverse systems using REST APIs and other integration patterns. Data Handling - data preparation, feature engineering, and working with various data sources. Act as an AI subject matter expert during customer engagements, workshops, and proof-of-concept initiatives. Work experience Experience Level: At least few years of dedicated experience in AI/ML applications development or a closely related field. While 3+ years is ideal, we recognize the evolving nature of AI and encourage candidates with strong foundational skills and demonstrable passion. Good understanding of core AI, Machine Learning and Deep Learning concepts, algorithms, and methodologies. 5+ years of Software Development with excellent proficiency in Python being essential. Good experience with relational databases (preferrable Oracle Database) and 3-5 years SQL experience in querying large complex data set. Familiarity with Oracle Fusion Cloud Applications (ERP, SCM, HCM, CX) data models and functionalities would be an advantage. Familiarity with Oracle AI Studio as a development environment is a big advantage Prior experience (or willing to learn) with one or more of the following technologies/platforms is an advantage: OCI Object Storage, OCI Data Integration, Oracle Database, Oracle Analytics Cloud, UI Path. Continuously learn and adapt to evolving AI technologies and Oracle product enhancements. To be successful in this role, you will ideally have Can compose ideas in a clear and concise manner written and/or spoken in English, as the role will support United States based Sales team Team player who can work well with others Good organizational and planning skills with a demonstrated ability to manage projects to completion Aptitude to learn new technologies/techniques quickly and efficiently Strong analytical skills Demonstrates ability to explore different alternatives and options to resolve technical challenges Self-motivated and self-starter Bachelors degree in computer science or equivalent technical experience

Dear Professional !!! Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected clientele. We have been retained by ITES Company in Chennai , Currently we are looking CEM Solution/Transformation for them. Please revert with your updated profile if you are interested for this position along with your CTC details Regards Vasanthi Enrich & Enlight consultant vasanthi@enejobs.com Client: BPO Position: CEM Solution/Transformation Location: Pan India(WFO) 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc Strong understanding of Contact Center processes and workflows. Experience supporting and participating in C-level presentations. Analyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality. Understand client transformation needs and design customized solutions. Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs. Create compelling pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Work on the opportunity commercials and create business value for the proposal. Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely. Travel to client location (need basis)/ locations across India/globally for client meetings, solution workshops and bid war rooms. Create industry specific white papers, point of view and case studies on CX Role & responsibilities Preferred candidate profile

Dear Professional !!! Enrich & Enlight is an Executive Search Consulting co, specializing in Top Management positions for the selected clientele. We have been retained by ITES Company in Chennai , Currently we are looking CEM Solution/Transformation for them. Please revert with your updated profile if you are interested for this position along with your CTC details Regards Vasanthi Enrich & Enlight consultant vasanthi@enejobs.com Client: BPO Position: CEM Solution/Transformation Location: Pan India(WFO) 12 to 15+ Years with at least 7 years+ in contact center (Customer Experience) solutions Knowledge of leading contact centre technologies i.e. IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs, etc Strong understanding of Contact Center processes and workflows. Experience supporting and participating in C-level presentations. Analyze and understand client requirements and design customized solutions that meet their business needs. Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality. Understand client transformation needs and design customized solutions. Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs. Create compelling pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Work on the opportunity commercials and create business value for the proposal. Communicate solutions with customers, management, and other stakeholders through proposal defense, solution presentations, meetings and further discussions in person or remotely. Travel to client location (need basis)/ locations across India/globally for client meetings, solution workshops and bid war rooms. Create industry specific white papers, point of view and case studies on CX Role & responsibilities Preferred candidate profile

Direct Responsibilities: Must be willing to work in an environment that requires 100% phone-based customer interaction Co-ordinating with Branch networks for attending detractors and closing the loop 90% of detractors within 24 hrs. Excellent verbal and written communications skills, with a clear distinct voice Conduct regular study of customer needs & driving factors of service NPS, and propose for relevant programs/actions Work in a team environment, effectively influence and communicate across various business lines at difference levels cross the organization Passion for learning/learning agile Transcribing all our customer comments and NPS rating Strong computer skills including Excel, Outlook, MS Word, etc Contributing Responsibilities Ability to learn new information quickly and apply it immediately Individual should be detail oriented and be able to work as a team as well as individually Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind To ensure that incoming/outgoing telephone calls are answered in a professional and timely manner Impart NPS methodology within the organisation. Provide advice on customer experience and customer satisfaction to influence decisions and support initiatives. Location - Kurla Preferred candidate profile Strong computer skills including: Excel, Outlook, MS Word, etc Bachelors degree required. Freshers can also apply Kindly share updated cv on lakshmi.veliath@sharekhan.com / neha.singh@sharekhan.com

Are you a driven sales professional with a passion for Customer Experience and emerging tech like Voice AI and Conversational AI Vion Consulting is redefining the way businesses connect with their customers and is seeking someone like you with 4-5 years of proven experience in IT Sales, particularly in the Customer Experience (CX) and Contact Center domain. **Key Responsibilities:** - Drive end-to-end sales cycles for CX and AI-driven solutions - Build and grow relationships with key clients and decision-makers - Identify new business opportunities within existing and new accounts - Stay updated on trends in Voice AI, Conversational AI, and CX tech - Collaborate with pre-sales/tech teams to deliver customized solutions **Qualifications:** - 4-5 years of IT sales experience (CX/Contact Center domain preferred) - Strong client network and relationship-building skills - Passion for learning new technologies like Voice AI & Conversational AI - High-energy, target-oriented, and self-motivated personality - Excellent communication and negotiation skills If you are passionate about technology and enjoy closing deals that have a real impact, let's connect! Feel free to DM for more information. **Location Preference:** Delhi NCR, Mumbai, Hyderabad At Vion Consulting, you will be responsible for hunting, farming, and managing accounts in your region. This is an opportunity for independent Go-Getters who enjoy working with professionals to shape their career in a company that values strong, independent action and thinking. **Additional Details:** Understanding of Cloud telephony, CX, and Customer Service market space is required. The ideal candidate should be well-read and capable of engaging with Senior Management Executives with good written and spoken communication skills.,

As a Practice Head for New Age CX at AVP Level, you will be required to have excellent knowledge of Customer Experience (CX) specifically tailored for new age clients. Your role demands strong communication skills and a collaborative approach to work effectively. You should be a self-starter with a deep motivation and passion for bringing in new business to the Consumer DU at BPS. Your ability to simplify complex tasks and innovate to enhance workflows and processes will be crucial. Additionally, you should possess the capability to visualize and articulate solutions in a manner that resonates with the target audience and customers, ultimately contributing to the success in closing deals. Your key responsibilities will include: - Creating compelling solutions and proposals, both proactively and in response to RFI, RFP, and RFQ - Developing account plans to identify CX opportunities in new age target accounts - Demonstrating a strong understanding of AI, Agentic AI, Chatbots, and other transformative solutions in the CX space for new age clients - Connecting client needs with industry trends to deliver best-in-class solutions - Building solutions even with limited client information, navigating ambiguity, and providing clarity to extended teams - Leading client presentations and actively contributing to driving CX bids end to end - Conducting primary and secondary research on competition landscape, clients, and identifying whitespace opportunities - Managing internal and external stakeholders effectively - Taking charge of internal and external marketing and brand creation for New Age CX - Being accountable for deal conversion With over 15 years of overall work experience, it is mandatory to have at least 3+ years of experience in collaborating with multiple new age customers in the CX domain. You will be part of a dynamic team that values innovation, collaboration, and excellence in delivering customer-centric solutions.,

About The Role Project Role : Data Architect Project Role Description : Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled and visionary AI/ML Manager to lead the development of advanced AI-driven applications and solutions using Google Cloud's Conversational AI (CCAI) platform and Gen AI models. In this role, you will architect, design, and deploy scalable AI solutions that leverage deep learning, neural networks, and advanced chatbot/voice bot technologies. You should have strong hands-on experience in building and optimizing conversational experiences using Google Dialogflow CX, Agent Assist, and other Google Cloud AI services.Roles & Responsibilities:- Lead end-to-end solutioning, design, and implementation of AI/ML-powered applications using Google CCAI tools and GCP services.- Architect scalable conversational AI solutions including chatbots and voice bots using Dialogflow CX, Agent Assist, and Gen AI APIs.- Collaborate with cross-functional teams including UX, data science, and engineering to deliver impactful AI products.- Drive innovation by integrating advanced models such as LLMs, NLP, and neural networks to elevate conversational capabilities.- Oversee performance tuning, testing, and optimization of AI solutions in real-world production environments.- Stay current with Google AI/ML advancements and incorporate best practices into the solution lifecycle.- Proven experience in designing and deploying AI/ML and conversational AI systems on Google Cloud Platform.- Expertise in Dialogflow CX, Agent Assist, and other CCAI tools.- Solid understanding of Gen AI technologies, NLP techniques, and machine learning frameworks.- Strong architecture and solution design experience within GCP ecosystem.- Hands-on experience in building and optimizing production-ready chatbots and voice applications.- Excellent problem-solving, communication, and leadership skills.- Experience with programming languages such as Python/Node.jsProfessional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding.Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot, generative AI models, prompt Engineering.Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:- The candidate should have a minimum of 15+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15 year full time education is required Qualification 15 years full time education

As a Service Designer at e.l.f. Beauty, Inc., you will play a crucial role in architecting seamless service experiences for both customer journeys and internal operations. Collaborating closely with UX, product, and ops teams, you will ensure that our digital experiences are driven by efficient and scalable systems. Your primary focus will be on enhancing business value by increasing revenue, reducing operational costs, and enhancing employee productivity. Your responsibilities will involve documenting end-to-end customer and employee journeys to identify pain points and areas for improvement, developing service blueprints that connect people, tools, and processes, redesigning services to impact metrics such as revenue, return rates, and support efficiency, and facilitating workshops to align cross-functional teams in creating scalable service models. Additionally, you will be responsible for integrating services with internal systems, validating and testing service improvements, defining and tracking service metrics, enabling change through documentation and training, and designing systems with a strategic focus on measurable impact. To be successful in this role, you should have a minimum of 5 years of experience in service design, CX, or experience strategy, preferably within the e-commerce or digital retail industry. You should possess strong skills in journey mapping, blueprinting, and systems thinking, along with experience in reducing operational costs and enhancing service delivery through design. Being a skilled facilitator with the ability to align cross-functional teams, familiarity with enterprise platforms, a data-driven mindset, and a passion for designing scalable systems that drive tangible business impact are essential requirements. This job description provides a general overview of the responsibilities and expectations associated with the Service Designer position at e.l.f. Beauty, Inc. It is not an exhaustive list of duties and is subject to changes and exceptions at the discretion of the supervisor. e.l.f. Beauty values your privacy and encourages you to review our Job Applicant Privacy Notice for information on how your personal data is utilized and shared.,

Management Level: 9-Team Lead/Consultant Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Japanese Language Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. Passion for building leading class Google contact center solutions for clients Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Qualification Experience:5-10 years Educational Qualification: B.E or B.Tech

Customer Experience Manager (CXM)As a CXM youll play a crucial role in understanding and improving customer experiences by analyzing customer feedback and data, developing reporting to support various areas of the business, providing initial improvement recommendations, and tracking execution of recommendations. Key Responsibilities Customer Journey Mapping: Analyze and propose optimization the end-to-end customer journey across digital platforms and Blackbaud Products. Voice of the Customer (VoC): Develop and manage feedback loops through surveys, user interviews, and analytics tools to capture customer sentiment. Cross-Functional Collaboration: Work closely with product, engineering, sales, support, and marketing teams to align customer experience initiatives with business goals. Customer Advocacy: Identify customer trends with Blackbaud product, & using those success stories into testimonials, case studies, and referrals. Data-Driven Insights: Use customer data and analytics to identify trends, measure satisfaction (e.g., NPS, CSAT), and drive continuous improvement. Issue Identification: Identify customer issues with existing instance of Blackbaud product & report those into actionable items. Qualifications Bachelors degree in business, Marketing, Communications, or related field. 5-10 years of experience in customer experience, customer success, or related roles in the tech industry. Experience with customer data analysis and VoC programs (Preferred). Experience with tools like Salesforce, Gainsight, GonG, Qlik, Qualtrics, Power-BI and product analytics platforms (Preferred). Experience with Product management (Preferred). Strong understanding of customer journey mapping, CX metrics, and CRM tools. (Preferred). Experience gathering and analyzing information and using it to develop effective solutions to difficult problems or situations. Excellent communication, problem-solving, and project management skills. Empathy-driven mindset with a passion for customer satisfaction and loyalty. Experience in writing and interpreting T-SQL. Excellent written and verbal communication and presentation skills. Strategic thinking and prioritization Advanced English skills required.

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in testing and debugging processes to deliver high-quality applications that meet the needs of the organization and its clients. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Strong understanding of application development methodologies.- Experience with cloud-based application deployment and management.- Familiarity with API integration and development.- Knowledge of software testing and debugging techniques. Additional Information:- The candidate should have minimum 3 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will also participate in testing and debugging processes to deliver high-quality applications that meet the needs of the organization and its clients. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application specifications and user guides.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Strong understanding of application development methodologies.- Experience with cloud-based application deployment and management.- Familiarity with API integration and development.- Knowledge of user interface design principles and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Genesys Cloud CX.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education