Customer Experience Specialist

As an Agoda Customer Experience Specialist based in our Gurgaon office, you will have the opportunity to deliver excellent customer service and manage the needs of our customers, including guests and partners, through various communication channels such as phone, email, and live chat. You will be required to support a combination of Agoda products, including Hotel, Flights, Activities, and more, after receiving the necessary training. Handling a high volume of inquiries professionally, you will be accountable for meeting individual and team goals to ensure customer satisfaction. You will need to understand and execute business strategies, improve customer services through self-service options, and continuously identify areas for work process enhancements. Collaboration and effective communication with team managers are essential in this role. In addition to customer service skills such as attentiveness, empathy, and patience, we are looking for individuals with an excellent command of spoken and written English. Proficiency in Hindi speaking and writing is desirable. Previous experience in customer service roles and contact center environments is advantageous. Personality traits including a good attitude, enthusiasm, attention to detail, responsibility, trustworthiness, ethics, and goal focus are highly valued. Analytical thinking, problem-solving abilities, stress tolerance, and the capacity to work under pressure are crucial for success in this role. The work arrangement includes rotational shifts and a hybrid working model. Agoda is committed to being an Equal Opportunity Employer, fostering a diverse and inclusive work environment. Your application will be kept on file for future opportunities, and you have the option to request the removal of your details as per our privacy policy. If you are seeking a rewarding career in customer service and possess the necessary skills and qualities, we invite you to join our team at Agoda to contribute to our mission of making travel easy and rewarding for everyone. ,