Customer Experience Specialist

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers.

Role Overview:

Customer Experience Specialist

Key Responsibilities:

• Conduct virtual and camera audits for stores.
• Review incident reports, video requests, and operational data.
• Maintain accurate records and reports in internal systems.
• Support investigations and share daily shift reports.
• Participate in team meetings and process improvement discussions.

Requirements:

• Bachelor’s degree in any discipline.
• 1–2 years of experience in customer service, operations, or compliance.
• Proficiency in MS Excel, MS Office, and Outlook.
• Strong analytical, communication, and multitasking skills.
• Detail-oriented, dependable, and customer-focused.

Why Join Relay Human Cloud? ✨

🌍 Opportunities to work with global clients

🤝 Dynamic and collaborative work environment

⚖️ Excellent work-life balance – 5-day workweek

🩺 Comprehensive health & accident insurance

🌴 Generous paid time off and holidays

🍽️ Complimentary lunches & dinners

🏆 Quarterly, Semi-Annual & Annual recognition, rewards, and giveaways

📚 Employee development programs – Communication, Soft Skills, and more

🎉 Vibrant cultural events – Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations

🎯 Excellent Employee Referral Program