Customer Experience Specialist

We're searching for an individual who embodies both meticulous problem-solving and an unwavering devotion to pets. As a Customer Service Specialist at Human and the Beast, you'll step into a role at the very heart of our operations, tasked with ensuring every pet parent and their cherished companion consistently receives an extraordinary, empathetic experience.

About the Brand: https://drive.google.com/file/d/1niQ9xa7-lOD3nYn5vaWE5OrMSWLaE5Ft/view?usp=sharing

Website: https://humanandthebeast.com/collections/all-products

As a Customer Service Specialist, you'll manage the end-to-end customer support journey, including:

• Order Management: Handling inquiries related to order placement, modifications, and tracking.
• Delivery & Logistics: Investigating and resolving issues concerning non-delivery, delays, and lost packages.
• Returns & Refunds: Guiding customers through our return process and efficiently managing refund requests.
• Subscription Management: Assisting customers with their subscription accounts, including sign-ups, changes, and cancellations.
• Product Information: Providing detailed and accurate information about our range of products, ingredients, and their benefits.
• Issue Resolution: Proactively identifying and resolving customer concerns, turning potentially negative experiences into positive ones.
• Feedback Collection: Gathering valuable customer feedback to help improve our products and services.
• Relationship Building: Fostering strong, positive relationships with our pet parent community, embodying our brand's empathetic and supportive nature.
• Advocacy: Acting as a brand ambassador, passionately communicating our mission and values.
• Continuous Improvement: Collaborating with internal teams to streamline processes and enhance the overall customer journey.

What you're made of:

• Proven experience in a customer service role, preferably in an e-commerce or direct-to-consumer environment.
• Exceptional written and verbal communication skills, with an ability to convey empathy and professionalism.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Patience, resilience, and a genuine desire to help others.
• On-site Requirement: This is an on-site position. Candidates must be able to commute to our manufacturing and fulfillment center in Ankushapur Village, Ghatkesar.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficiency with CRM software and standard office applications.
• A genuine love for animals and an understanding of the unique bond between pets and their humans.
• Experience with subscription-based services is a plus.

Why join Human and the Beast?

• Be a Founding Team Member: If selected, you'll be one of the first team members, working directly alongside the founders. This isn't a regular job; we're looking for someone who can approach this role with an ownership mindset, tackling all challenges and gracefully navigating the dynamic environment of a startup.
• Long-Term Growth & Leadership: We're seeking individuals who are committed for the long term, with the potential to grow into a departmental head and reap the significant benefits as our startup evolves into a global brand. Come as a team member and become a permanent part of our pack!
• A vibrant and supportive work culture that values your professional and personal life.
• Direct impact on customer satisfaction and brand loyalty.

If you're ready to bring your customer service expertise and passion for pets to a brand that truly cares, we encourage you to apply!

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Joining bonus
• Yearly bonus

Application Question(s):

• Do you love animals?

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Location:

• Hyderabad, Telangana (Required)

Work Location: In person

Expected Start Date: 18/08/2025