Customer Experience Specialist

As a Customer Experience Specialist at Swastha, you will play a crucial role in shaping the future of elder care in India. You will be part of a healthcare startup that is dedicated to redefining elderly care with compassion and innovation. With a team of professionals who have over 60 years of combined corporate experience, Swastha is committed to improving the lives of elders and their families through reliable care and support. Key Responsibilities: - Manage client interactions with a customer-first approach - Handle onboarding processes for new clients - Gather and analyze feedback to continuously improve services - Coordinate effectively with caregivers to ensure seamless care delivery Qualifications Required: - 2-3 years of experience in Customer Service/Support - Excellent communication and problem-solving skills - Flexible, proactive, with a startup mindset - Bachelors degree preferred (background in healthcare/elderly care is a plus) Joining Swastha will offer you autonomy and freedom to test new strategies, along with learning opportunities from industry experts. You will also have exposure to multiple roles in a fast-growing startup environment. If you are a self-starter with a passion for customer experience and a desire to make a difference in elder care, Swastha is the place for you. Apply now and be a part of our mission to redefine elderly care in India.,