Customer Experience Specialist

Role Overview: As a Customer Experience Specialist at Swastha in Jaipur, you will play a crucial role in shaping the future of elder care in India. This hybrid role will require you to work both on-site and remotely, with a 5.5-day work week schedule. Your main focus will be on managing client interactions, onboarding, feedback, and coordinating with caregivers. To excel in this role, you should be a self-starter with a customer-first approach, demonstrating flexibility, empathy, and a strong sense of ownership. Key Responsibilities: - Manage client interactions and ensure a positive customer experience - Facilitate the onboarding process for new clients and provide necessary support - Gather and analyze feedback to continuously improve services - Coordinate effectively with caregivers to ensure smooth operations Qualifications Required: - 2-3 years of experience in Customer Service/Support - Excellent communication and problem-solving skills - Demonstrated flexibility, proactiveness, and a startup mindset - Bachelor's degree preferred, with a background in healthcare/elderly care considered a plus Additional Details: Swastha is a healthcare startup dedicated to redefining elderly care in India through compassion and innovation. With a team of professionals boasting over 60 years of combined corporate experience, we are committed to enhancing the lives of elders and their families by providing reliable care and support. Join us in our mission to make a difference in the lives of the elderly population in India. Visit our website at www.swastha.co for more information. Note: The above details are subject to change based on the discretion of the hiring company.,