Join Us in Redefining Elderly Care with Compassion & Innovation! Company Description Swastha is a healthcare startup on a mission to transform elderly care with compassion, innovation, and trust. Founded by professionals with 60+ years of combined corporate experience , we enrich the lives of seniors and their families through personalized support, healthcare services, and meaningful companionship. Our vision is simple yet powerful—ensuring dignity, well-being, and happiness for every elder we serve. Visit us at www.swastha.co Role Description We are hiring a Customer Experience Specialist (Full-time, on-site in Jaipur) who is passionate about delivering exceptional experiences for families and elders. If you thrive in a startup environment and care deeply about service, this role is for you! You’ll act as the bridge between families and caregivers—onboarding customers, resolving concerns, enhancing service delivery, and collaborating with operations to improve processes. The role also requires meeting caregivers and customers at elders’ homes when needed to ensure quality service and trust. . Based in Jaipur with occasional travel to Gurgaon. Key Qualifications ✅ 3–5 years of experience in Customer Experience/Customer Service ✅ Strong interpersonal and problem-solving skills ✅ Excellent communication and empathy-driven service orientation ✅ Must reside in Jaipur (hybrid option available) ✅ Bachelor’s degree required; healthcare experience a plus
Role Overview: As a Customer Experience Specialist at Swastha in Jaipur, you will play a crucial role in shaping the future of elder care in India. This hybrid role will require you to work both on-site and remotely, with a 5.5-day work week schedule. Your main focus will be on managing client interactions, onboarding, feedback, and coordinating with caregivers. To excel in this role, you should be a self-starter with a customer-first approach, demonstrating flexibility, empathy, and a strong sense of ownership. Key Responsibilities: - Manage client interactions and ensure a positive customer experience - Facilitate the onboarding process for new clients and provide necessary support - Gather and analyze feedback to continuously improve services - Coordinate effectively with caregivers to ensure smooth operations Qualifications Required: - 2-3 years of experience in Customer Service/Support - Excellent communication and problem-solving skills - Demonstrated flexibility, proactiveness, and a startup mindset - Bachelor's degree preferred, with a background in healthcare/elderly care considered a plus Additional Details: Swastha is a healthcare startup dedicated to redefining elderly care in India through compassion and innovation. With a team of professionals boasting over 60 years of combined corporate experience, we are committed to enhancing the lives of elders and their families by providing reliable care and support. Join us in our mission to make a difference in the lives of the elderly population in India. Visit our website at www.swastha.co for more information. Note: The above details are subject to change based on the discretion of the hiring company.,
As a Caregiver at Swastha, a healthcare startup dedicated to redefining elderly care with compassion, innovation, and reliability, your role will involve providing day-to-day support and assistance to elderly individuals. Your responsibilities will include: - Assisting with daily activities such as bathing, dressing, and meal preparation - Monitoring the health and wellness of the elderly clients - Providing companionship and emotional support - Coordinating with healthcare professionals for the well-being of the clients To qualify for this role, you should have: - Experience in elderly care, including assisting with daily activities like bathing, dressing, and mobility - Compassionate and patient nature with excellent interpersonal skills - Basic knowledge of healthcare and wellness monitoring, including medication management and vital signs monitoring - Strong communication skills, both written and verbal - Ability to work independently while effectively coordinating with the healthcare team - Previous experience or training in caregiving is preferred - High school diploma or equivalent; certification in caregiving or nursing assistance is a plus Join Swastha in their mission to ensure that every elder enjoys a high quality of life, surrounded by care and respect.,
Location: Onsite – Jaipur Experience: 3–5 years in Hospital/Home Care Operations Employment Type: Full-time Key Responsibilities: Oversee day-to-day service delivery operations across Jaipur and Gurgaon. Hire top caregivers to place at elders' premises. Conduct regular visits to customer locations to collect feedback from caregivers and elders and take necessary actions for resolution. Manage and train a team of caregivers , support staff to ensure high-quality care. Build and maintain strong relationships with clients and their families. Ensure timely caregiver deployment and efficient service scheduling. Monitor operational KPIs — response time, service quality, and client satisfaction. Coordinate with Customer Experience Lead for placing caregivers. Should be flexible to provide support during non-standard or extended hours when required. What We’re Looking For: Strong background in operations, people management and healthcare services . Excellent communication and problem-solving skills. Ability to multitask in a dynamic, fast-growing environment. Hands-on, empathetic, and ready to roll up your sleeves to get things done. Passion for working in the elder care or social impact sector. Must Have : Hands on experience in handling caregivers/GDA/nursing staff from Hospital/Homecare sector. Should own a personal vehicle . Minimum Qualification - Graduate in any field Why Swastha: Be part of a purpose-driven team changing how India cares for its elders. Opportunity to build and lead operations from the ground up in a high-impact space. Collaborative and mission-driven work culture.
Operations Lead/ Manager for Swastha , Elderly Home Care Location: Onsite – Jaipur Experience: 3–5 years in Hospital/Home Care Operations Employment Type: Full-time Key Responsibilities: Oversee day-to-day service delivery operations across Jaipur and Gurgaon. Hire top caregivers to place at elders' premises. Conduct regular visits to customer locations to collect feedback from caregivers and elders and take necessary actions for resolution. Manage and train a team of caregivers , support staff to ensure high-quality care. Build and maintain strong relationships with clients and their families. Ensure timely caregiver deployment and efficient service scheduling. Monitor operational KPIs — response time, service quality, and client satisfaction. Coordinate with Customer Experience Lead for placing caregivers. Should be flexible to provide support during non-standard or extended hours when required. What We’re Looking For: Strong background in operations, people management and healthcare services . Excellent communication and problem-solving skills. Ability to multitask in a dynamic, fast-growing environment. Hands-on, empathetic, and ready to roll up your sleeves to get things done. Passion for working in the elder care or social impact sector. Must Have : Hands on experience in handling caregivers/GDA/nursing staff from Hospital/Homecare secto r. Should own a personal vehicle . Minimum Qualification - Graduate in any field Why Swastha: Be part of a purpose-driven team changing how India cares for its elders. Opportunity to build and lead operations from the ground up in a high-impact space. Collaborative and mission-driven work culture. Visit https://swastha.co/