Swastha

Join Us in Redefining Elderly Care with Compassion & Innovation! Company Description Swastha is a healthcare startup on a mission to transform elderly care with compassion, innovation, and trust. Founded by professionals with 60+ years of combined corporate experience , we enrich the lives of seniors and their families through personalized support, healthcare services, and meaningful companionship. Our vision is simple yet powerful—ensuring dignity, well-being, and happiness for every elder we serve. Visit us at www.swastha.co Role Description We are hiring a Customer Experience Specialist (Full-time, on-site in Jaipur) who is passionate about delivering exceptional experiences for families and elders. If you thrive in a startup environment and care deeply about service, this role is for you! You’ll act as the bridge between families and caregivers—onboarding customers, resolving concerns, enhancing service delivery, and collaborating with operations to improve processes. The role also requires meeting caregivers and customers at elders’ homes when needed to ensure quality service and trust. . Based in Jaipur with occasional travel to Gurgaon. Key Qualifications ✅ 3–5 years of experience in Customer Experience/Customer Service ✅ Strong interpersonal and problem-solving skills ✅ Excellent communication and empathy-driven service orientation ✅ Must reside in Jaipur (hybrid option available) ✅ Bachelor’s degree required; healthcare experience a plus