Operations Lead

Operations Lead/ Manager for Swastha , Elderly Home Care

Location:

Experience:

Employment Type:

Key Responsibilities:

• Oversee day-to-day service delivery operations across Jaipur and Gurgaon.
• Hire top caregivers to place at elders' premises.
• Conduct regular visits to customer locations to collect feedback from caregivers and elders and take necessary actions for resolution.
• Manage and train a team of caregivers , support staff to ensure high-quality care.
• Build and maintain strong relationships with clients and their families.
• Ensure timely caregiver deployment and efficient service scheduling.
• Monitor operational KPIs — response time, service quality, and client satisfaction.
• Coordinate with Customer Experience Lead for placing caregivers.
• Should be flexible to provide support during non-standard or extended hours when required.

What We’re Looking For:

• Strong background in

  operations, people management and healthcare services

  .
• Excellent communication and problem-solving skills.
• Ability to multitask in a dynamic, fast-growing environment.
• Hands-on, empathetic, and ready to roll up your sleeves to get things done.
• Passion for working in the elder care or social impact sector.

Must Have :

• Hands on experience in handling

  caregivers/GDA/nursing staff from Hospital/Homecare secto

  r.
• Should own a personal vehicle .
• Minimum Qualification - Graduate in any field

Why Swastha:

• Be part of a purpose-driven team changing how India cares for its elders.
• Opportunity to build and lead operations from the ground up in a high-impact space.
• Collaborative and mission-driven work culture.
• Visit https://swastha.co/