Operations Lead

As an Operations Lead with 7-15 years of experience, your role will involve: - Managing different domains like Database, OS, Middleware, Network in Data Center operations. - Ensuring smooth functioning of hardware and software components in datacenters for production, staging, and disaster recovery setups. - Coordinating with vendors for one-off activities and troubleshooting. - Collaborating within the System Admin team for 24x7 support. - Being accountable for handling all customer escalations and resolutions. - Studying and reviewing risk plans, proactively suggesting risk mitigation strategies. - Keeping stakeholders engaged and informed of progress. - Reviewing shift handover and checklists, as well as RCAs submitted to customers. - Working with leads on new SIPs and automations, with a good understanding of ITIL/ITSM. - Conducting management review meetings for effective delivery and operational excellence. - Understanding transition management and handling transitions from customers at an appropriate level. - Mentoring the team and suggesting suitable career development options. - Collaborating with multiple units to ensure smooth startup and functioning of projects. - Coordinating with domain leads, Delivery Integrators, Solution Architects, and SO Integrators to provide value to customers. - Influencing customer perception positively and monitoring the company's brand image. - Contributing to Relationship Management and driving account farming. Your educational background should include a degree in BE/B.Tech/MCA/M.Tech. As an Operations Lead with 7-15 years of experience, your role will involve: - Managing different domains like Database, OS, Middleware, Network in Data Center operations. - Ensuring smooth functioning of hardware and software components in datacenters for production, staging, and disaster recovery setups. - Coordinating with vendors for one-off activities and troubleshooting. - Collaborating within the System Admin team for 24x7 support. - Being accountable for handling all customer escalations and resolutions. - Studying and reviewing risk plans, proactively suggesting risk mitigation strategies. - Keeping stakeholders engaged and informed of progress. - Reviewing shift handover and checklists, as well as RCAs submitted to customers. - Working with leads on new SIPs and automations, with a good understanding of ITIL/ITSM. - Conducting management review meetings for effective delivery and operational excellence. - Understanding transition management and handling transitions from customers at an appropriate level. - Mentoring the team and suggesting suitable career development options. - Collaborating with multiple units to ensure smooth startup and functioning of projects. - Coordinating with domain leads, Delivery Integrators, Solution Architects, and SO Integrators to provide value to customers. - Influencing customer perception positively and monitoring the company's brand image. - Contributing to Relationship Management and driving account farming. Your educational background should include a degree in BE/B.Tech/MCA/M.Tech.