7.0 - 15.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As an Operations Lead at our prestigious client located in Navi Mumbai (Belapur), you will be responsible for overseeing Data Center operations, including managing various domains such as Database, OS, Middleware, and Network. Your primary objective will be to ensure the smooth functioning of hardware and software components in data centers for production, staging, and disaster recovery setups. Your key responsibilities will include coordinating with vendors for one-off activities and troubleshooting, collaborating with the System Admin team for 24x7 support, and being accountable for all customer escalations and resolutions. You will also be required to study and review risk plans, proactively suggest risk mitigation strategies, engage stakeholders, review shift handovers and checklists, and submit Root Cause Analyses (RCAs) to customers. Additionally, you will need to work with leads on new Service Improvement Plans (SIPs) and automations, demonstrate a strong understanding of ITIL/ITSM practices, conduct management review meetings to ensure operational excellence, manage transitions from customers, mentor team members, and collaborate with various units across the company to ensure project success. Your role will also involve coordinating with domain leads, Delivery Integrators, Solution Architects, and Service Operations Integrators to deliver value to customers through proposals, solutions, designs, and architecture. You will be expected to positively influence customer perception, monitor the company's delivery performance from the customer's perspective, and uphold the company's brand image. Furthermore, you will play a crucial role in relationship management, driving account farming, and contributing to the overall success of the organization. With 7-15 years of experience in Data Center operations and a background in BE/B.Tech/MCA/M.Tech, you will be well-positioned to excel in this dynamic and challenging role.,

Posted 1 week ago

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Infrastructure Senior Tech Analyst Citi

10.0 - 14.0 years

0 Lacs

chennai, tamil nadu

On-site

The Infrastructure Senior Technology Analyst role involves assisting with LAN/WAN and help desk administration activities, network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The primary objective is to leverage infrastructure technology knowledge and established policies to process data, address issues, and perform administrative tasks. This position offers a career opportunity by overseeing and driving activities related to Major Incident Management (ICM) process for Citis franchise critical applications and services. The role involves direct collaboration in managing and controlling major incidents that pose financial, reputation, and/or legal/regulatory risks to Citi. Understanding Citi's lines of business, customer segments, franchise critical services, and gaining insight into applications and infrastructure components supporting these functions are crucial. By minimizing impact and reducing the time to restore business services, the team contributes significantly to the organization. The responsibilities of an Assistant Vice President include showcasing major/enterprise incident management experience or deep understanding of the organization's businesses. This role involves influencing specialists in various disciplines to drive actions for prompt remediation. As a Major Incident Manager, expertise in working with enterprise technologies like distributed services, network, mainframe, middleware, storage, web architecture, and virtualization is essential. The position also focuses on supporting the team's evolution, developing Incident Management functions, processes, and procedures to ensure end-to-end service quality and exceptional customer service. Qualifications for this role include 10-12 years of experience in Infrastructure Technologies delivery, a proven track record of operational process change and improvement, effective communication of technical concepts to non-technical audiences, and the ability to collaborate with virtual and in-person teams under pressure or deadlines. Experience in Financial Services or large complex global environments is preferred, along with strong written and verbal communication skills, effective analytic and diagnostic abilities. Candidates should hold a Bachelors/University degree or equivalent experience. This job description provides an overview of the work performed, with other job-related duties assigned as required.,

Posted 1 month ago

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