Key Responsibilities Leadership : Build, mentor, and lead a world-class account management team focused on driving customer success and growth. Define and implement account management best practices, processes, and KPIs to ensure consistent performance. Develop succession plans and foster a culture of continuous learning and excellence within the team. Account Strategy and Growth : Define and execute strategic plans to grow revenue and deepen engagement within key BFSI accounts. Partner with account managers to identify upsell and cross-sell opportunities across the company’s portfolio of solutions. Ensure delivery excellence and customer satisfaction to drive renewals and long-term partnerships. Customer Relationship Management : Build strong executive-level relationships with key stakeholders across BFSI customer accounts. Act as the escalation point for strategic accounts to address challenges and reinforce trust. Collaborate with customers to align solutions with their business objectives and evolving needs. Collaboration and Cross-Functional Alignment : Work closely with sales, delivery, marketing, and product teams to align strategies and ensure seamless execution. Provide feedback to product and leadership teams to influence the roadmap and ensure solutions remain competitive in the BFSI space. Business Growth and Revenue Management : Identify new opportunities to grow wallet share in accounts Drive account planning and forecasting processes, ensuring accurate pipeline visibility and revenue predictability. Meet and exceed growth targets for existing accounts, contributing significantly to the organization’s overall revenue goals. Identify and mitigate risks within accounts to ensure sustained growth and profitability. Market Insights and Thought Leadership : Stay abreast of BFSI industry trends, challenges, and opportunities to anticipate client needs. Represent the company at industry events, conferences, and forums to promote the organization’s thought leadership and expertise. Qualifications Experience : 10-15 years of experience in account management, client success, or sales leadership, with a strong focus on the BFSI sector. Proven track record of growing and managing large-scale customer accounts and achieving revenue targets. Experience in building and leading large account management teams across geographies. Familiarity with technology solutions and services tailored for BFSI clients Skills and Competencies : Exceptional leadership Skills, with the ability to inspire and motivate teams. Strong relationship-building skills and ability to engage with C-suite executives. Strategic thinker with the ability to drive execution and deliver measurable results. Excellent communication, negotiation, and problem-solving skills. Analytical mindset with the ability to assess risks, prioritize initiatives, and ensure profitability.
Company Description Intense Technologies is a publicly listed, AI-first, Platform-driven Services Company that specializes in mission-critical solutions for communications, data management, and process automation across the BFSI, Telecom, and Government sectors. The company impacts a billion lives daily and processes over $25 billion in revenue data annually. Recognized by industry analysts such as Gartner, IDC, and Omdia, Intense empowers enterprises with best-in-class IP-enabled platforms and services. Role Description This is a full-time, on-site role for a Sales Director/ VP-Sales located in Mumbai. The Sales Director will be responsible for leading and managing relationship with strategic accounts in BFSI, developing and implementing sales strategies, overseeing sales operations, and ensuring customer satisfaction. Daily tasks include identifying new business opportunities, managing client relationships, driving revenue growth, and collaborating with other departments to meet business objectives. This role requires a proactive approach to achieve set sales targets and support the overall business goals. Qualifications Sales and Sales Operations skills in BFSI segment Experience in Account Management and Business Development Excellent communication and negotiation skills Proven track record of meeting or exceeding sales targets Ability to work in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Marketing, or related field Experience in the technology or BFSI sector is a plus