Customer Experience Specialist

Company Description:

30 Sundays

LOCATION: GURUGRAM

Role Description:

Customer Excellence Executive

Key Responsibilities:

• Handle

  real-time on-trip queries

  from customers.

• Manage escalations

  efficiently and ensure timely resolutions.

• Coordinate with suppliers, hotels, and transport providers

  to resolve urgent issues.
• Provide immediate assistance for any itinerary changes or disruptions.

• Maintain clear and timely communication with customers

  to ensure a seamless travel experience.
• Document all queries and resolutions for continuous service improvement.

Qualifications:

• 1-2 yrs in proven expertise in Customer Satisfaction

  and Customer Service, with a focus on maintaining high-quality service standards.
• Strong Customer Support and Communication skills, including the ability to handle inquiries and provide clear, empathetic responses.
• Good Analytical Skills for identifying patterns, solving customer issues, and providing actionable insights for service improvements.
• Ability to work in a fast-paced environment, handle large volumes of communication, and adapt to changing customer needs.
• Attention to detail and a customer-first approach.

Why Join 30 Sundays:

• Better-than-market salary packages with attractive incentives.
• Structured training programs to set you up for success.
• A collaborative, growth-oriented work environment.