Customer Experience Specialist

As a Customer Excellence Executive at 30 Sundays, your role will involve providing exceptional customer support, ensuring customer satisfaction, and resolving client queries. You will be located in Gurugram and work on-site to deliver high-quality service standards. Your responsibilities will include: - Proven expertise in Customer Satisfaction and Customer Service, with a focus on maintaining high-quality service standards. - Strong Customer Support and Communication skills to handle inquiries and provide clear, empathetic responses. - Good Analytical Skills for identifying patterns, solving customer issues, and providing actionable insights for service improvements. - Ability to work in a fast-paced environment, handle large volumes of communication, and adapt to changing customer needs. - Excellent problem-solving skills and ability to handle customer queries professionally. - Strong communication and interpersonal skills. - Ability to work independently and in a team-oriented environment. - Attention to detail and a customer-first approach. 30 Sundays, a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples, stands out with features like knowledgeable planners, price transparency, and 24/7 Support. Founded by industry veterans with backgrounds at Apple, BCG, Oyo, and Travel Triangle, 30 Sundays believes in strengthening relationships through meaningful travel experiences tailored to couples. Joining 30 Sundays will offer you: - Better-than-market salary packages with attractive incentives. - Structured training programs to set you up for success. - A collaborative, growth-oriented work environment.,