Closing Manager

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Closing Manager

• Close sales:

  Convert qualified leads into confirmed projects by running consultative closing conversations, presenting final proposals, and negotiating terms.

• Proposal & quotation ownership:

  Prepare, review, and tailor final proposals and commercial quotations in coordination with pricing and design teams; ensure accuracy and timely delivery.

• Objection handling:

  Anticipate and resolve buyer objections (budget, timeline, scope, materials, warranty) with empathy and data-backed responses.

• Contract execution:

  Manage contract documentation, collect initial advances, ensure signed agreements, and follow up on necessary paperwork.

• Pipeline management:

  Maintain accurate deal records in the CRM, update stages, expected close dates, and next actions; forecast monthly/quarterly closures.

• Cross-functional coordination:

  Liaise with design, operations, procurement, and finance to validate feasibility, confirm delivery timelines, and ensure pricing margins.

• Pricing validation:

  Work with the pricing/finance team to preserve margin while offering commercially acceptable options and upsell where appropriate.

• Customer experience:

  Ensure a high-quality handover to project managers with client brief, agreed variations, and expectations clearly documented.

• KPI ownership:

  Responsible for personal and team KPIs (conversion rate, average deal size, time-to-close, revenue closed).

• Continuous improvement:

  Collect feedback, identify common objections, and recommend improvements to proposals, payment terms, or product offerings.

• Bachelor's degree in Business, Sales, Marketing, Interior Design, or related field (or equivalent experience).
• 3–6 years of experience in B2C/B2B sales with at least 2 years closing high-value projects (interior design, real estate, construction, or luxury home improvements preferred).
• Proven track record of hitting monthly/quarterly revenue targets.
• Strong negotiation and commercial skills with experience handling contracts and payments.
• Familiarity with interior design proposals, typical cost components, and delivery timelines.
• Comfortable using a CRM (HubSpot, Zoho, Salesforce or similar) and MS Office / Google Workspace.

• Excellent verbal and written communication; confident presenting to HNIs and decision-makers.
• High emotional intelligence — listens, empathises, and builds rapport quickly.
• Results-driven, resilient, and able to manage rejection without losing momentum.
• Strong organisation and time-management; can juggle multiple active deals.
• Commercial acumen — understands margins, cost levers, and how to create win-win proposals.
• Problem-solver mindset; ability to find creative pricing or scope solutions to close deals.
• Integrity and professional conduct; handles customer funds and contracts responsibly.

• Conversion rate (qualified leads → signed contracts).
• Revenue closed per month / quarter.
• Average deal size and margin maintained.
• Time-to-close (days from qualification → contract).
• Percentage of on-time handovers with complete documentation.
• Customer satisfaction at handover (measured via short NPS or handover survey).